What a great find this company has been for me. A comprehensive website showing a huge range of caravan parts. The Y waste connector is as advertised and with free delivery. I shall now compile an ord... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Purchased a Truma Ultrastore water heater and item arrived on time and was competitively priced, will use you again if I need anything else. Thanks
Bought a smoke alarm from them and it is great quality at a great price, kept me updated and was delivered fast, thanks, I’d definitely use again and highly recommend to anyone THANKS
First class seller and item, excellent comms, updates at every stage of delivery. Sadly when the item arrived it had a fault, nothing to do with the seller. I was given a full refund and free retu... Se mer
Företagsinformation
Skrivet av företaget
Caravan and Motorhome service and repair centre, selling parts and accessories for all makes and models of caravans. Here at Caraquip we cater for all of your outdoor leisure needs, from security, gas, water and electric hook ups, cleaning and many other accessories. Stocking all the major brands you know and trust. We are a family run business with over 20 years of selling on online, so you can rely on us to offer you a 5 star service. you cannot find what you are looking for please send us an email or give us a call. Please subscribe to our newsletter for update and offers.
Kontaktuppgifter
Unit E Ogmore Court, Abergarw Trading Estate, CF32 9LW, Bridgend, Storbritannien
- 01656 371000
- Sales@Caraquip.co.uk
- www.caraquip.co.uk
4,9
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 50 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I ordered a Mestic SPA5100 split air…
I ordered a Mestic SPA5100 split air conditioning unit for my motorhome from Cariquip because their website clearly showed it as in stock. I was genuinely surprised, as I’d searched everywhere and no one else had any available. Most retailers only had the SPA3100, which wasn’t the model I wanted.
As soon as I saw Cariquip claiming to have the SPA5100 in stock, I placed my order and paid in full straight away.
Over a week passed, but my order status remained “Awaiting Fulfilment” the entire time. I tried calling the number on their website several times, only to hear a recorded message saying they weren’t accepting incoming calls due to a high volume of enquiries and that all communication had to be via email.
I emailed asking for an update but received no response. After waiting a few more days, I sent a second email explaining that I needed to know what was happening with my order. By this point, I was beginning to think I’d been scammed and was ready to contact my bank to request a chargeback if I didn’t hear anything.
Ironically, within minutes of sending that second email, I finally received a reply. They informed me that they didn’t actually have any SPA5100 units in stock and had therefore issued me a full refund. They also explained that the only units they had were cosmetically damaged, with marks on the outer casing.
To be fair, I appreciate that they refunded my money in full. However, it shouldn’t have taken over a week and two unanswered emails before anyone bothered to let me know there was a problem. The lack of communication throughout the whole process was extremely disappointing.
My biggest issue is that the website advertised the item as in stock when it clearly wasn’t. Had I been told sooner, I could have continued looking elsewhere instead of wasting over a week waiting for an order that was never going to be fulfilled.
Make up your own mind about Cariquip, but based on my experience, I wouldn’t rely on the stock levels shown on their website. Good communication goes a long way, and unfortunately, that’s where they let themselves down.
And now they have the cheek to lie saying I’d missed their email ? NO that’s not true but I clearly understand why you’re writing what you have as a reply to my feedback, I called you several times only to get an automated message saying you are not taking incoming calls and I-then went on to email you a second time( I have the proof if you need it for a honest review) and only after I emailed you the second time did you reply telling me you had issued a full refund ! It took you over 1 week to issue a refund knowing you didn’t have the stock ? Price was good I must say but communication and lies don’t sit with me!
25 juni 2026
Svar från Caraquip
Thank you for taking the time to share your experience. We're sorry that your order did not go as expected and appreciate the opportunity to respond.
We'd like to clarify a couple of points for anyone reading this. This wasn't a case of two unanswered emails. When you contacted us again, we responded promptly and resolved the matter immediately by issuing a full refund.
Unfortunately, on rare occasions, stock discrepancies can occur. In this instance, the only units available were found to have cosmetic damage during inspection, so rather than send a product that wasn't in the condition advertised, we chose to cancel the order and refund you in full.
We can only respond to issues once we're aware of them, and as soon as we knew you hadn't received or seen our original reply, we acted straight away to resolve the situation.
We appreciate your feedback regarding communication and stock accuracy, as this helps us continue improving our service. We apologise again for the disappointment and wish you all the best in sourcing the product you needed.
O rings
Ordered O rings for my caravan water system.
Order was dealt with quickly and delivered on time.
Highly recommend this company.
Thank you
24 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you for your wonderful feedback. We're delighted to hear your order was processed quickly and delivered on time, and that you were happy with the O-rings for your caravan water system.
We really appreciate your recommendation and your kind words. Thank you for choosing Caraquip, and we look forward to helping you again in the future. Many thanks.
Retail heaven
I've recently purchased a new water filter for my caravan from Caraquip, the whole retail experience was amazing from ordering through to delivery! The staff are super helpful and the filter was very well packaged and delivered super quickly.
Can't go wrong with these fellas ⭐⭐⭐⭐⭐ all the way!
27 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you so much for your fantastic feedback. We're delighted to hear you had such a positive experience from ordering through to delivery, and that you were pleased with both the packaging and the speedy service.
Your kind comments about our team really mean a lot to us, and we're thrilled you were happy with your new caravan water filter.
Thank you for your recommendation and your five-star review. We truly appreciate your support and look forward to helping you again in the future. Many thanks.
Having difficulty finding Motorhome parts
Having difficulty finding a gas jet for a Dometic 3 way fridge I found this company who supplied said jet at a very good price and very quick to send by first class post. I think they are a genuine family concern and will use them again in future.
26 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you so much for your wonderful feedback. We're delighted to hear we were able to help you find the gas jet you needed for your Dometic fridge, especially when it had been difficult to source elsewhere.
Your kind comments about our prices, speedy delivery and our family business mean a great deal to us. We really appreciate your recommendation and look forward to helping you again in the future. Many thanks.
Svar från Caraquip
Thank you for your great feedback. We're delighted to hear you were happy with the price, the quality of the product, and our quick dispatch and on-time delivery.
We really appreciate you taking the time to share your experience and hope to be of assistance again in the future. Many thanks.
What an absolute pleasure doing…
What an absolute pleasure doing business with this company!
I am highly delighted with my purchase and speed lightning delivery.
I was also kept informed throughout, and so would absolutely 100% recommend this great company. I will definitely do business with them agsin! Thanks so much !!
1 juli 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you so much for your wonderful feedback. We're absolutely delighted to hear you were pleased with your purchase, our communication, and the lightning-fast delivery.
It means a great deal to us that you would recommend us so highly, and we're thrilled to know you'd choose to shop with us again. Thank you for taking the time to share your experience and for your kind words.
We look forward to serving you again in the future. Many thanks.
Super fast delivery and perfect fitting…
Super fast delivery and perfect fitting bushes .Will use this company again .
1 juli 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you for your fantastic feedback. We're delighted to hear your bushes arrived quickly and were a perfect fit.
We really appreciate your support and are pleased to know you'll be using us again. We look forward to serving you in the future. Many thanks.
Excellent fast service with genuine…
Excellent fast service with genuine parts
Will certainly be buying again if I need stuff
1 juli 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you for your wonderful feedback. We're delighted to hear you were pleased with our fast service and the genuine parts you received.
We really appreciate your support and are pleased to know you'll consider us again in the future. Many thanks.
Zadi barrel removal key
I ordered the Zadi barrel removal key to change the barrel on our motorhome. The price was excellent. The process was very easy and the key arrived absolutely as described and very quickly. Lock is now changed. Would definitely recommend this company and will have no hesitation in using in the future
23 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you for your fantastic feedback. We're delighted to hear the Zadi barrel removal key arrived quickly, was exactly as described, and helped you change the lock on your motorhome without any issues.
It's great to know you found the ordering process straightforward and felt the product offered excellent value. We really appreciate your recommendation and your kind words, and we hope to help you again in the future. Many thanks.
Great family business
Great family business
Made the order,received updates of tracking and delivery
Great seller
Wonderful quality, packaged well and securely
Definitely be ordering further items from this nice trustworthy honest company.
5 Stars ++++
27 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you so much for your wonderful feedback. As a family business, your kind words really do mean a great deal to us.
We're delighted to hear you were happy with the ordering process, our tracking updates, the quality of your purchase, and the care taken with the packaging.
Thank you for your trust, your recommendation and your fantastic five-star review. We really appreciate your support. Many thanks.
Extremely pleasant purchase experience…
Extremely pleasant purchase experience from a company who does appreciate your business. Great prices, products and extremely fast delivery time. I was also kept up to date regular throughout my purchase. Thanks guys.
27 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you so much for your wonderful feedback. We're delighted to hear you had such a positive purchasing experience and that you were pleased with our prices, products, communication and fast delivery.
Your kind words about our business really mean a great deal to us. Thank you for taking the time to leave such a thoughtful review – we truly appreciate your support and your feedback. Many thanks.
Great service and a fast delivery thank…
Great service and a fast delivery thank you.
Kev
26 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you for your kind feedback. We're delighted to hear you were pleased with our service and the fast delivery.
Bought a water inlet housing for my…
Bought a water inlet housing for my caravan, the price was good especially for a genuine part, prompt delivery and great service. Would highly recommend. 5*****
27 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
We really appreciate you taking the time to share your experience and your support. Many thanks.
Bailey approach control panel
Very prompt and trusted service. Digital control panel worked straight away. No problem with Caraquip products
19 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you for your fantastic feedback. We're delighted to hear the digital control panel worked straight away and that you were pleased with our prompt and reliable service.
We really appreciate your kind words and the time you've taken to share your experience. Many thanks.
Excellent seller with fast & delivery…
Excellent seller with fast & delivery by royal mail. Very pleased with quality and value of product.
25 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you for your wonderful feedback. We're delighted to hear you were pleased with the quality and value of your purchase, and that it arrived quickly.
Good value for money
Good value for money
Well packaged
Quick delivery
Good seller communication
25 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
We really appreciate you taking the time to leave us such a positive review and are grateful for your support. Many thanks.
Product arrived promptly
Product arrived promptly, very good price, will fit tomorrow.
25 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you for your kind feedback. We're delighted to hear your order arrived promptly and that you were pleased with the price.
We hope the installation goes smoothly and that the product meets your expectations. We really appreciate you taking the time to leave us a review. Many thanks.
Timely
Haven't used the item yet. But it arrived on time and well packaged. Will use again, thanks :)
24 maj 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you for your kind feedback. We're delighted to hear your order arrived on time and was well packaged.
We really appreciate you taking the time to leave us a review, and we're pleased to hear you'd use us again. Many thanks.
Fair prices quick delivery
I ordered a therford grill valve after twice replacing a thermocouple. Fair price, speedy delivery from this company. Pleased to recommend
18 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you for your fantastic feedback. We're delighted to hear you found the Thetford grill valve you needed at a fair price and that it was delivered quickly.
We really appreciate your recommendation and are grateful you took the time to share your experience. Many thanks.
Just a waste
This is one company to save great products and superb service with superfast delivery gunna have to buy again
5 juni 2026
Omdöme utan inbjudan
Svar från Caraquip
Thank you so much for your fantastic feedback. We're delighted to hear you were pleased with our products, service and super-fast delivery.
Your kind words and recommendation really mean a great deal to us. We truly appreciate you taking the time to leave us such a great review. Many thanks.
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