So happy with the customer service from Caramella! Needed an urgent order shipping method amended after my car breaking down. These lovely ladies was super quick in getting this resolved for me. 10/10... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would have appreciated being informed that you were going into liquidation three days after my purchase so that I would not be able to return my purchase. Now I am left with a dress that I cannot we... Se mer
I always buy from Caramella and honestly couldn’t love them more! Every single time I’ve contacted them, I’ve had the quickest response – their customer service is genuinely amazing and they never fai... Se mer
Företaget har svarat
Ordered 3 fur coats now from these ladies and panic set in when 3rd one had a shipping problem but after a message fired off to them they very quickly came back to me letting me know it was safely on... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Www.caramellauk.com
Kontaktuppgifter
CARAMELLA HQ, CH43 3DT, PRENTON, Storbritannien
- 03330154040
- CUSTOMERSERVICE@CARAMELLAUK.COM
- www.caramellauk.com
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 65 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Ordered the blue sequin dress for a… a
Ordered the blue sequin dress for a wedding with the rose corsage to match wow what can I say it’s stunning fitted like a glove and best of all my friend told me about this being in the sale just 24.99
I love caramella always stunnn outfits !
27 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Ashley,
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramella🤎
Rubbish customer service
Honestly rubbish customer service, they don’t listen to a word you say, could not simply cancel an order for me as I didn’t realise it was a pre-order! After a month of emails back and forth sent it to me anyway and charged me, knowing I did not want the product and wanted to cancel the order. Honestly a complete nightmare!!
21 juli 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hi Katie,
Thank you for your feedback. We can only apologise for the delay with our Pre Order, it is not often it happens and the circumstance was out of our control. I can see the warehouse shipped this out to you so you would not be disappointed and without your order.
Please check your email as we have sent you a pre paid returns label to return this back to us for a full refund.
Caramella x
Svar från CARAMELLA
Hey Bernie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Last minute shoppers’ dream!
Was looking for a last minute dress and had a set idea on what I wanted - Caramella had the best options and such good prices! They offered many delivery types which ensured I received my dress on time and it came just as I imagined it would!
1 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Ria
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramella🤎
LOVE LOVE LOVE caramella
Always shop at caramella for dresses when I go races weddings night out etc. amazing quality and just absolutely love love love the style of the clothes that’s available to buy. Sizes are reasonable accurate too I get a large for size 14 and fits perfect most websites u buy and it’s never the right size but caramella are always correct to there sizing if that makes sense. Would recommend to anyone to buy I love it
20 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Jessica!
We are so glad you are happy with your order from us! We hope to see you shopping with us again soon!
Caramella🤎
Amazing customer service
Amazing customer service!
Really fast & accurate responses.
Clothing is always such good quality.
20 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Ashlie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I have made three purchases now with…
I have made three purchases now with carmella and I'm totally obsessed with the clothes, the quality is amazing and there sizes are true to size and fit me perfect, the delivery time is super quick. I'm so glad I have come across you guys I will defaintly be purchasing more clothes from you, thank you again xx
14 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Kirby
We are so glad you are happy with your order from us! We hope to see you shopping with us again soon!
Caramella🤎
My honest review
I recently made a purchase with Caramella during their live and I am extremely happy with it. The ladies on the live were very helpful and answered my questions before making my purchase. My outfit fits perfect and can’t wait to wear it for my bfs bday. This isn’t my first order from caramella and 💯 recommend them! X
10 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
We love to hear this! thank you for purchasing off our Tik Tok Live! we hope to see you purchase with us again soon!
Caramella x
Amazing customer service from Libbie
Amazing customer service from Libbie, so helpful and went above and beyond when I had an issue with my order. Couldn’t recommend enough! Xxx
14 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
HeyAmy
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Quick delivery as needed it for an…
Quick delivery as needed it for an event highly recommend!
25 juli 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Becca!
We are so glad you are happy with the service you have received
We hope to see you shopping with us again soon!
Caramella🤎
Eve has been extremely helpful and her…
Eve has been extremely helpful and her customer service was amazing. She was quick to respond to my query and dealt with me in a highly professional manner. I would highly recommend!!
7 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Jane
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Excellent customer service …
Excellent customer service went completely out of way to check stock and I was able to collect within the hour! Really helpful and very quick at getting back to me! Can’t thank you enough really made my weekend xx
7 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey there!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Really lovely dress
Really lovely dress, quality is great and the colour is amazing really looking forward to wearing it out. It also arrived really quickly. Would highly recommend.
6 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Alice!
We are so glad you are happy with your dress and fast shipping from us!
We hope to see you shopping with us again soon!
Caramella🤎
Love this brand!
Love this brand such high quality pieces! I order through TikTok and have never had any issues when I’ve had to return the wrong size. Would highly recommend!
10 juli 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Louise!
We are so glad you are happy with your items from us and pleased with the service! We hope to see you shopping with us again soon!
Caramella🤎
Really quick responses in sorting an…
Really quick responses in sorting an order just in time for my event!
4 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Lucy
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Absolutely beautiful quality pieces
Absolutely beautiful quality pieces! I have gone back time and time again to get the same items in multiple colours because they are just that good! Outstanding quality and fast shipping! Absolutely worth every penny!
1 augusti 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey there!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Svar från CARAMELLA
Hey Ellie,
Sorry to hear you are experiencing problems with your order. After looking into your order I can see that you have ordered with Royal Mail standard 3-5 day delivery, rest assured the warehouse team have advised me that this order is dispatching shortly for you!
Thank you for your patience
Caramella x
Amazing clothing store
Amazing clothing store
Quick delivery and great quality items
29 juli 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Lauren!
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramella🤎
Returned an item and have not received…
Returned an item and have not received a refund - I have messaged several online platforms of theirs but no reply so I am now going through PayPal to get my money back - the dress was too big and I had to get smaller size so feel like I paid double for a dress
I am not one to leave bad reviews but I can see they reply to some so hopefully this will get me a reply
2 juli 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Abbie!
So sorry to hear this, could you please confirm your order number for me? as we currently can't find any open disputes within PayPal under this name. Our team can look into this swiftly for you and provide necessary next steps
Thank you for your patience whilst we get this resolved for you
CARAMELLA x
The most amazing clothes and boots and…
The most amazing clothes and boots and such quick customer service with any questions I have had. We had a problem with an order and received a message back almost instantly to solve it as we needed it for the next day! Couldn’t recommend Caramella enough, we have ordered from Caramella for years and don’t intend to stop! Thankyou girls xxx
24 juli 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Omell!
We are so glad you are happy with the boots!
We hope to see you shopping with us again soon!
Caramella🤎
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