So happy with the customer service from Caramella! Needed an urgent order shipping method amended after my car breaking down. These lovely ladies was super quick in getting this resolved for me. 10/10... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I would have appreciated being informed that you were going into liquidation three days after my purchase so that I would not be able to return my purchase. Now I am left with a dress that I cannot we... Se mer
I always buy from Caramella and honestly couldn’t love them more! Every single time I’ve contacted them, I’ve had the quickest response – their customer service is genuinely amazing and they never fai... Se mer
Företaget har svarat
Ordered 3 fur coats now from these ladies and panic set in when 3rd one had a shipping problem but after a message fired off to them they very quickly came back to me letting me know it was safely on... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Www.caramellauk.com
Kontaktuppgifter
CARAMELLA HQ, CH43 3DT, PRENTON, Storbritannien
- 03330154040
- CUSTOMERSERVICE@CARAMELLAUK.COM
- www.caramellauk.com
4,5
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 65 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från CARAMELLA
Hey Mia!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Always extremely helpful with a fast…
Always extremely helpful with a fast turnaround on gorgeous quality pieces, highly recommend ⭐️⭐️⭐️⭐️⭐️
14 november 2025
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Lee!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
love all my past 5 orders
love all my past 5 orders, would recommend this brand for good quality clothing and super comfortable
4 februari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Lyd!
We are so glad you are happy with all your orders!
We hope to see you shopping with us again soon!
Caramella🤎
Very quick response and dealt with the…
Very quick response and dealt with the issue and resolved it straight away for me.
9 februari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Rebecca!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I absolutely love my two-piece set ❤️
I absolutely love my two-piece set from Carmella, amazing quality and super fast delivery. I’ll definitely be purchasing again! Need more office stuff
1 februari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Makada
We are so glad you are happy with your co ord from us!
We hope to see you shopping with us again soon!
Caramella🤎
Recently bought a lounge set from…
Recently bought a lounge set from CARAMELLA and the quality is so good! I love it! Definitely will be purchasing another one!
16 januari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Emma
We are so glad you are happy with your order from us!
We hope to see you shopping with us again soon!
Caramella🤎
Excellent service and delivery co ord…
Excellent service and delivery co ord suit was of high quality
7 februari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Stephen
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Outfit was gorgeous and arrived so…
Outfit was gorgeous and arrived so quickly x
2 februari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Hollie!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Absolutely love this co ord
Absolutely love this co - ord EVERLY in stripe - amazing quality, gorgeous colour. Quick delivery - definitely a must have x
12 januari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Catherine!
We are so glad you are happy with your EVERLY! it's our personal favourite!
We hope to see you shopping with us again soon!
Caramella🤎
The best
such good quality clothes and amazing customer service, the clothes are so pretty and I love them
3 februari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Christie!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Amazing quality
I bought the striped lounge wear set and just love it! So comfortable and such good quality as always. Thank you!
31 januari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey There!
We are so glad you are happy with the EVERLY in Mocha Stripe! it's our personal favourite!
We hope to see you shopping with us again soon!
Caramella🤎
Very unhelpful
Very unhelpful, I bought a set which shrunk in the wash which I put on the coldest setting. Wasn’t able to wear this set so Sent back and they wanted me to pay shipping to receive my own parcel back. Would not order from this company again. Such a big company and they can’t even ship the parcel back or help me.
27 januari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Olivia,
Thank you for taking the time to share your feedback, we’re sorry to hear about your experience.
Our team has carefully reviewed the returned item, and after inspection, we did not find the set to be faulty. The item was assessed in line with our quality standards and care guidelines.
As outlined in our returns policy, when an item is deemed not faulty, return shipping costs are the responsibility of the customer. We understand this can be disappointing, and we appreciate how frustrating it is when an item doesn’t work out as expected.
We do take all feedback seriously and will continue to review it as we work to improve our customer experience. Thank you again for bringing this to our attention
Caramella x
Happy customer!
Customer service has always been really helpful and prompt in responding and getting my issue sorted quickly and efficiently. Could never fault the quality of clothing, always happy with my purchases!
26 januari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Nicole
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I have been ordering from Caramella for…
I have been ordering from Caramella for years now, always happy with my purchases. Customer services are always so helpful and respond quickly. Recently ordered a co-ord the fit and quality is amazing!
23 januari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Kate
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Svar från CARAMELLA
Hey Leslie!
We are so glad you are happy with the CELESTE Jeans, they're our personal favourite!
We hope to see you shopping with us again soon!
Caramella🤎
Shopped with Caramella a few times and…
Shopped with Caramella a few times and usually really good quality. The most recent time the quality was not as good, however Eve from customer service handled it really well and gave me store credit. Won’t let this stop me from ordering again though! X
21 januari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Katie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Have been waiting for the oatmeal set…
Have been waiting for the oatmeal set to come back in for a little while, ended up ordering the brown as it hadn't come back and the day after it came back in, sent a message and was responded to almost immediately, my order was amended right aaay and I have now got what I wanted originally. Thank you so much for your help so happy x
20 januari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Morgan
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
5 stars from me!
I have shopped from CARAMELLA many times before, their clothing is great quality, very stylish & their customer service is great! Receive replies very quickly! Highly recommend girls! :)
1 januari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Katie
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
I ordered through ticktok live
I ordered through ticktok live! The girl I spoke to was so helpful and kind! I received my items within 2 days of the order being placed and wow! When I tell you the material is next level! I love how high end the dress looks and I don’t need to break the bank to get it! I Normally really struggle with my confidence but when I put this dress on I felt so sexy!
Thank you so much!!
18 januari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Georgia
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
Love CARAMELLA clothing and shopping experience!
Discovered CARAMELLA recently and have experienced great customer service, clothing and support throughout. Great retailer!
15 januari 2026
Omdöme utan inbjudan
Svar från CARAMELLA
Hey Karen!
Thank you so much for your fabulous review, we are so glad the team managed to assist you with your query
We hope to see you shopping with us again soon!
Caramella🤎
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