Refrigerator Purchase Lots of choice and the store is well laid out. Kayla was our sales rep. She was knowledgeable about the refrigerators I was interested in purchasing. I was able to make a... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Staff were friendly knowledgeable, not pushy. All went well from order to delivery to installation.. price was fair and they are Canadian!
The purchase experience went well with great assistance from Zoheb, the sales representative. In the same manner the delivery of the appliance was done promptly and on time as promised. Good work.
I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement I didn't like having two technicians come to r... Se mer
Företagsinformation
Om Canadian Appliance Source - Whitby / Oshawa
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
150 Taunton Rd. W, Unit E4, L1R3H8, Whitby, ON, Kanada
- 9052332448
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Canadian Appliance Source - Whitby / Oshawa
Hi Holly,
We sincerely appreciate your feedback! It’s fantastic to know that our team delivered service that was professional, friendly, and quick. Thank you for choosing CAS—we look forward to serving you again for any future appliance needs!
CAS
Roheb was very knowledgeable about the…
Roheb was very knowledgeable about the products you have and quickly pointed out things we weren't sure on.
1 mars 2026
Svar från Canadian Appliance Source - Whitby / Oshawa
Hi George,
Thank you for your kind words! We’re delighted that Roheb’s knowledge and quick guidance made your appliance selection easier. Your satisfaction is very important to us, and we’re excited to assist you with any future purchases!
CAS
Great experience all around
Great experience all around. Ordering, confirmation of delivery and the delivery team. Quick and efficient in every way!
28 februari 2026
Svar från Canadian Appliance Source - Whitby / Oshawa
Hi,
We’re delighted that your experience with CAS was smooth and efficient at every step! Thank you for choosing us, and we look forward to helping you with any future appliance needs.
CAS
Svar från Canadian Appliance Source - Whitby / Oshawa
Hi Meleni,
Thank you for your feedback! We’re glad to hear that you experienced professional service with CAS. We truly appreciate your business and look forward to assisting you again in the future. Please feel free to share your experience with family and friends!
CAS
Excellent Customer Service
Our sales person was very informative and knowledgeable. He showed us different options and made everything from the purchase to the delivery easy.
27 februari 2026
Svar från Canadian Appliance Source - Whitby / Oshawa
Hi Jean,
Thank you so much for sharing your experience! We’re thrilled to hear that our salesperson was both informative and knowledgeable, guiding you through all the options to help you make the best choice. It’s wonderful to know that your entire experience, from purchase to delivery, was smooth and stress-free. CAS truly values your trust and business, and we look forward to assisting you again in the future. We’d be delighted if you shared your positive experience with your family and friends!
CAS
The first delivery date was Feb 27
The first delivery date was Feb 27, then when I chose a new date, it was "late February". My order is still not available for delivery and I have no update.
26 februari 2026
Svar från Canadian Appliance Source - Whitby / Oshawa
Dear Brian Kemp,
Thank you for providing your feedback.
We apologize for any inconvenience regarding your order.
Please note that the GE dishwasher was not in stock at the time the order was placed on our website.
During the checkout process, the requirement date was set for late February.
While selecting a date for backordered items does not guarantee delivery, we make every effort to provide accurate estimates.
We can now confirm that your delivery is scheduled for March 11th.
Sincerely,
CAS
Buying the appliances was a breeze
Buying the appliances was a breeze. Dave helped send me some options online. I picked what i wanted. And delivery was 3 days later. Deliver was prompt and delivery guys were professional.
26 februari 2026
Svar från Canadian Appliance Source - Whitby / Oshawa
Hi Cham,
Thank you for sharing your experience! We’re thrilled to hear that Dave made the process of choosing your appliances so easy and that he provided helpful options online. It’s wonderful to know that your delivery arrived promptly and that our team handled everything professionally. CAS truly appreciates your business and looks forward to assisting you with any future appliance needs. We’d be delighted if you shared your positive experience with family and friends!
CAS
The worst return policy and experience…
The worst return policy and experience ever! Don’t buy online from Canadian Appliance Source. Delivered from Whitby but I can’t return here. Have to take it to Vaughan which is over and hour away vs 15 minutes to Whitby. Took me almost a week to settle return. Wanted to charge at 35% restocking fee. Sent pictures 3x, not good enough. Marked on return request packed in original box. Told I had to send more pictures because I opened the cooktop. Told me I said I didn’t open it. How would I know it was one of the few nonstandard size and it didn’t fit if I didn’t open the box. It was a nightmare. Slow response. 1 email a day. 1 additional week without a cooktop because of their return policy and how slow they are. Very unsatisfactory. DONT BUY HERE ONLINE!
27 februari 2026
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Whitby / Oshawa
Dear Chris Seeney,
Thank you for your review.
We’re sorry you felt frustrated and would like to clarify a few points. Your Frigidaire FPEC3077RF Cooktop was approved for return, and no 35% restocking fee was ever applied.
The only fee discussed was a standard retrieval fee ($64.95) if the item was picked up from your home.
For smaller items, we usually suggest dropping them off at our warehouse to avoid pickup charges, but when you said Vaughan was too far, we arranged a home pickup to accommodate you.
Your order was placed online and shipped from our Vaughan warehouse, as our Whitby location is a showroom only and cannot process shipments or returns.
Photo requests are a standard part of the return process to confirm condition and packaging.
Our team responded within the normal 24–48-hour timeframe and guided you through each step.
We appreciate your feedback.
Sincerely,
CAS
DISHWASHER NIGHTMARE !!!!!!!!
January 11th 2026 ordered a dishwasher for our son in Whitby.They actually sent a BROKEN and damaged machine.When they delivered it there was water comming from the bottom of the box.The delivery people and CAS BOTH told us this was because they tested the machine before they sent it.This is a COMPLETE LIE/CAS completely avoided us in any help or rectification of the situation--NEVER EVER buy from this totally disrespectfull business....and there salesmen also LIE.......to cover up the truth/we should have taken this company to court...CAS would of LOST hands down.TERRIBLE BUSINESS2026
11 januari 2026
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Whitby / Oshawa
Dear Eugene Lubniewski,
Thank you for sharing your feedback with us.
We regret to hear about the issues you have encountered with the Frigidaire dishwasher delivered in January.
We sincerely apologize for the frustration caused by the condition of the appliance and the service experience you described.
Please note that it is normal to find a small amount of water inside the tub and connections upon delivery.
This occurs because the manufacturer tests each appliance before shipping to ensure quality.
If you are still experiencing issues with the dishwasher, please contact us at Aftersales@caslp.ca so we can escalate this matter on your behalf.
Sincerely,
CAS
Great contact with RaEesah - efficient, effective and thorough...
Having worked in contact centre environments in the past I know firsthand the challenges faced by the agents especially when call volumes are high - meaning lengthy waits for someone to answer. And while I had a bit of a wait for my opportunity to speak with an agent I was truly delighted by RaEesah, who answered the call with an extremely pleasant tone, immediately checked in on me on a personal level and then efficiently, effectively and thoroughly handled the purpose for my call. Overall this was a quality interaction for me. I believe many agents would benefit from RaEesah's example! Thank You!
31 december 2025
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Whitby / Oshawa
Hi,
Thank you so much for your thoughtful and detailed review! We’re thrilled to hear that RaEesah provided such a positive and professional experience, handling your call with both efficiency and a personal touch. Your recognition truly highlights the dedication of our team.
We sincerely appreciate your business and are glad we could deliver such a quality experience. CAS looks forward to serving you again in the future—please feel free to share your experience with family and friends!
CAS
STAY AWAY
STAY AWAY! We bought the Frigidaire Professional fridge, but they delivered a defective one, and they have no customer service. Electrolux agreed to replace the fridge from their warehouse. Never shop from CAS again!
29 november 2025
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Whitby / Oshawa
Dear Customer,
We are sorry to hear about your frustration. When you informed us of the issue, we asked if you had an appointment scheduled with the manufacturer and let you know we were available to assist if needed. Since the defect is covered under the manufacturer’s warranty, Electrolux handled the replacement directly from their warehouse, which is standard procedure in these cases. We are glad to hear a replacement is being provided.
CAS
Virish Neersoo was very quick to reach…
Virish Neersoo was very quick to reach us and offer us a solution for a small broken piece on our new freezer. Excellent service from everyone involved. Thank you
28 november 2025
Omdöme utan inbjudan
False information
I purchased Jennair appliances and paid in full in Feb 2024 with the promise that if I paid in full they would hold appliances from me until needed early fall as I was building my home. All I would have to do is update delivery. I was assured that the appliances , if paid in full, would be there for delivery when needed and not be given to anyone else. I called Sept 12th to have them delivered and my fridge had been given away and I now have to wait till the end of Sept....estimated date as well!! On top of it all I needed to get the rest of the appliances delivered but was told id b charged additional deliver charge for the fridge if I didn't wait for them all to come at once!!! Seriously after them lying about holding my appliances for me for when needed!!When calling u cannot escalate to anyone higher than customer care and they were not helpful at all. Apparently you cant expect for paid appliances to be available when needed. Unfortunately I guess the salesperson would tell me they would be in order to get a 30k sale. Id beware...after service if there's an issue you are at their mercy as the aftercare is basically non existent.
12 september 2024
Omdöme utan inbjudan
Svar från Canadian Appliance Source - Whitby / Oshawa
Dear Customer,
Thank you for reaching out to share your concerns.
We regret to hear that your order has been affected by manufacturing delays.
Please note that at the time of purchase, our Sales Team will give as much information as possible concerning expected timelines and estimated arrivals.
However, our team may not have any way of knowing if a particular model has been unexpectedly affected by a manufacturer's delay.
In cases like these, we will try to accommodate you the best we can by providing similar alternative options that are in stock.
We can see that your Jenn-Air appliances have been delivered on September 19th of 2024. The refrigerator is estimated to arrive End of October.
Thank you kindly,
CAS
Aisha the service rep i talked to was…
Aisha the service rep i talked to was very helpful with the instructions and information we needed in accepting our new fridge.
12 juni 2024
Omdöme utan inbjudan
Great customer support by Seshna
Had recent issue with our 3 month old Fridgidaire bar fridge suddenly the fan being very noisy.
Spoke with Sheshna who in a few minutes provided my sales info and number to call. She was very pleasant and concise on the call. Great customer support.
Thanks again Seshna!
Stephen
18 maj 2024
Omdöme utan inbjudan
Amit Sharma (Sales Manager) at Whitby and Aisha Dolip
Amit Sharma (Sales Manager) at Whitby, ON Location was professional. Offered discounts and a promo digital M/C as a gift as we bought the Washer & Dryer at Christmas Time.
Aisha Dolip for Customer Service gave excellent and professional service as we were having a problem with the duct vent for the dryer. Was resolved by the delivery guys as their service was excellent.
22 december 2023
Omdöme utan inbjudan
I was very impressed that Sheshna @ CAS…
I was very impressed that Sheshna @ CAS paid particular attention at verifying that I am the person calling. It was a lot of questions to answer and one could easily become frustrated, but she slowly and politely got the credentials from me. I needed to contact the Company I bought a 4-year extended warranty from, on my $7500. refrigerator. She gladly provided same.
Unfortunately, I got a very, very rude and cold woman, answering the phone for the Warranty company. She said my warranty expired at the beginning of the month and it did NOT matter if today was only the 18th. and still in the month of October. It did not matter to her that the issue has been going on for almost one year, unfortunately for me, my hectic life, I just got around to calling. She wanted to get rid of me as fast as she can, off the phone. I insisted, after several "nothing we can do, your warranty is expired, "to have my case escalated. She took my email without a verbal verification of what I said so I don't hold much hope the matter went anywhere.
But, I do hope that CAS is making a note of how customers are treated by this Company they send business.
18 oktober 2023
Omdöme utan inbjudan
I cannot read french
12 september 2023
Good &reliable
Always there are items what I am looking for, and very reasonable price and reliable products. Excellent sales associates I love at this store. Shopping there almost all the appliances in need
1 september 2023
Friendly
Friendly, quick, easy and on time. From start to finish. Great service! Keep it up , Thank you
8 september 2023
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