Refrigerator Purchase Lots of choice and the store is well laid out. Kayla was our sales rep. She was knowledgeable about the refrigerators I was interested in purchasing. I was able to make a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Staff were friendly knowledgeable, not pushy. All went well from order to delivery to installation.. price was fair and they are Canadian!
The purchase experience went well with great assistance from Zoheb, the sales representative. In the same manner the delivery of the appliance was done promptly and on time as promised. Good work.
I didn't like the idea of getting a different model number from the one that I had ordered. In my opinion your customer service needs some improvement I didn't like having two technicians come to r... Se mer
Företagsinformation
Om Canadian Appliance Source - Whitby / Oshawa
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
150 Taunton Rd. W, Unit E4, L1R3H8, Whitby, ON, Kanada
- 9052332448
4,6
Utmärkt
2 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great price and service
Good friendly service. Great prices and beat the competition….
21 augusti 2023
Delivery was on time and smooth but I…
Delivery was on time and smooth but I feel the removal of all packaging and leveling of the appliance should be included. In the delivery cost.
12 augusti 2023
Staff were helpful and listens to your…
Staff were helpful and listens to your needs was then able to further assist
19 augusti 2023
Excellent experience buying a new set of laundry machines
My sales representative, Aaron Shepherd, was highly efficient, did a great job in educating me on the washing and drying machines available in store so I was able to choose those that covered my requirements and more. He went beyond my expectation and I’ve got the fairest price including the extention warranty. Thank you Aaron for your excellent service.
Donna Idita
12 augusti 2023
Quick and easy
The sales person quickly helped me find the fridge I've been looking for for months. The delivery process was fast and easy. The men were so cautious and demonstrated professionalism. Thank you for that.
18 augusti 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
terrible transparency
Was an urgent need of a fridge as mine had just died so purchased one and was informed the earliest would be 3 days out. Still not a horrible timeline, so proceeded to purchase the fridge.
Day of the delivery, delivery drivers came in and requested I take the railings off of my stairs so they can bring the fridge up. Couple steps up and they tell me they are unable to bring the fridge up and to leave the fridge in my house until they can find 2 additional drivers to assist. I do not have much room in the house, and with kids I can’t leave a fridge in the middle of my house.
I call customer support and they tell me they’ll call me back and follow up, in which they never did until I called another 3 times for updates of when the nearest available delivery time was, to tell me I have to pay an additional 200 dollars for delivery.
I have not gotten a straight answer, and I wished there had been better planning and transparency, and what the delivery would entail. Knowing how much support would be needed for a delivery, and how much it would cost would make this process a whole lot smoother, and safer for the employees, rather than them attempting to lift a fridge up the stairs, knowing they would’ve needed support.
Now I’m being charged 89 for a failed delivery for a fridge in which I do not have possession of.
In response to your comments, I have informed our sales rep about my concerns about the fridge being on the second floor in a town home prior to even purchasing, and was told that it “wouldn’t be a problem”. Transparency to pay potentially another 220$ would have been appreciated.
20 augusti 2023
Svar från Canadian Appliance Source - Whitby / Oshawa
Dear Customer,
Thank you for taking the time to share your feedback.
We regret to learn that your delivery experience has been less than adequate.
This is certainly not the experience we wish for our customers to have.
Please note, it's part of our delivery company's White Glove service to keep your appliance safe and damage-free when delivering inside your home.
This includes keeping your property free from possible damage also.
It's our team's responsibility to make certain judgements if they think that the conditions are unsafe to deliver.
Unfortunately, in this case, our delivery company was not informed that you resided in a townhouse and your fridge would need to go to the second floor.
As such an additional fee was applied to have the fridge delivered.
We can see that your delivery is booked for August 24th, 2023.
Thank you kindly,
VG
CAS
Beware of fit!
Appliances sold quickly on the basis of measurements, but when we came home and checked; the stove would definitely not fit. The question was asked, what happens if it doesn’t fit; vague answers, but contract states it’s our problem. Order was canceled. Not a positive experience
9 augusti 2023
Highly Recommend
The salesperson was amazing - very knowledgeable, but not pushy. She was there to answer any questions we may have had.
Delivery was amazing!! We ordered a new fridge and had it within two days.
Lots of selection at the store.
14 augusti 2023
Great experience
14 augusti 2023
Washer & Dryer are install today
Washer & Dryer are install today, everything went fine. Delivery guys did a good job. Just noticed that the cold water hose for the dryer is missing. Is it possible you can send me one?
12 augusti 2023
The salesman Dave Thomas went above and…
The salesman Dave Thomas went above and beyond to make sure he explained everything which made my purchase easy. The delivery guys were very careful with the product and delivery
6 augusti 2023
Customer service was friendly and…
Customer service was friendly and great! Pick up was made easy.
11 augusti 2023
Pleasant sales rep
Pleasant sales rep, fair price, in stock, next day delibery. Washer works great !
4 augusti 2023
Very helpful
2 augusti 2023
Great Service
Knowledgeable staff, showed us the options based on our criteria, and next day delivery (which also went very smoothly). All round great experience.
7 augusti 2023
The item was immediately available and…
The item was immediately available and we were able to pick it up from the warehouse.
7 augusti 2023
Excellent all around.
28 juli 2023
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