Rabia, our sales person was very through and attentive to our needs for a new refrigerator and stove, and did her best to get us the lowest price. As we did not have a working refrigerator, it was as... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our fridge was delivered earlier than expected! Which was a pleasant surprise! We did have a little trouble getting our sub zero fridge removed but all turned out well in the end!The service rep was v... Se mer
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Farman Khan was terrific - when our appliance store went out of business and left us high an dry on a full set of appliances for our kitchen reno, we called CAS and Farman responded immediately and ev... Se mer
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The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at... Se mer
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Företagsinformation
Om Canadian Appliance Source - Victoria
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Kanada
- 2509992433
4,6
Utmärkt
681 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Product delivered on promised date
Quick and honest salesman, product delivered at promised time.
8 juni 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
We bought a $4000,
We bought a $4000,. side-by-side fridge/freezer, service there was good, delivery was great, but when we went back to get help on buying a door and shelf for inside the fridge/freezer that's where the customer service went BAD! they refused to help in anyway, because of that we wont be back or recommend the store.
14 maj 2023
Svar från Canadian Appliance Source - Victoria
Dear Linda,
Thank you for taking the time to share your feedback.
We would very much appreciate your feedback on the above rating and how we could have done better.
Would you please contact our After-SalesTeam at casreviews@caslp.ca to provide more information regard your experience with getting assistant for the parts?
Our sincere apologies for your experience.
Thank You,
W.L
CAS
Excellent customer service!
The sales person Brad, was very helpful. The communication for the delivery was excellent.
The delivery drivers were there ahead of schedule which was very appreciated. I would not hesitate to buy from CAS again.
9 juni 2023
It's been excellent experience with CSA…
It's been wonderful experience with CSA representative Mr. SIDDHANT Madan beating all minimum cost in canada for all my required products, though it took bit time to finalize all cost but I am very happy to buy from CAS though reviews of CAS were not impressive but I took chance and got Items on paper Under great cost. I will follow-up with CAS for delivering as per my need date.
8 juni 2023
Quick and easy and a good price.
3 juni 2023
Seamless over the phone purchase
Seamless over the phone purchase. On time delivery. Very professional and helpful installers.
25 maj 2023
was quoted early june delivery
was quoted early june delivery. Since then was given a mid June delivery and then a late June delivery
23 maj 2023
Svar från Canadian Appliance Source - Victoria
Dear Henry,
Thank you for your feedback. My apologies that your order has been affected by manufacturing delays.
When we place an order with LG on these items they update our purchase orders with the quantity and estimated dates they are expecting to receive at their warehouse, in order to fulfill our outstanding orders.
My apologies if this was not communicated to you clearly when your order was created.
CAS
PS
Our washing machine was broken
Our washing machine was broken. I needed a new one soon. CAS has a great selection and extremely helpful staff. All of my concerns were answered and useful suggestions given in a matter of fact fashion. I was at ease throughout my search for a replacement machine. Delivery could have been a problem however I had hoped for two days wait and they made the arrangements. Great experience. Thank you.
31 maj 2023
Superb service!
Everything about my buying experience was great. The salesman was very courteous and professional. The price was the best on the market.
The delivery and set up of my appliances was fast and without any issues.
29 maj 2023
Très bon service avec Christopher du…
Très bon service avec Christopher du magasin de Quebec.
24 maj 2023
Everything went as you would want it to…
Everything went as you would want it to go, from purchase to delivery, it was smooth sailing.
25 maj 2023
They got here at 10:30 first everything…
They got here at 10:30 first everything was working fine then they had to fix something in the back and they left i went downstairs the dryer does not power on. lets just say i am really not happy about this at all
20 maj 2023
Svar från Canadian Appliance Source - Victoria
Hello Josee,
Thank you for your feedback.
We apologize for the issue you are experiencing with the unit.
Our records show that a service call has been initiated for you for Saturday, May 27th to inspect the installation issue.
If you have any other questions or concerns you can always reach out to us.
Thank you kindly,
VG
CAS
The installation crew arrived without…the parts to install the laundry tower TWICE!
The installation crew arrived without the hoses and vents to install the laundry tower. I called customer care to advise. They gave me a delivery day the following day to complete install. I then received an email from my sales associate to book a new time for install. I went to the store to explain that I had already received an install date. They told me that it wasn't noted I'm their system so that there was definitely not going to be a service agent coming on said date and time and that they would schedule me on the following day. I arrived home to a notice on my door that I missed the install that was scheduled by the customer care team. When the installer came Friday ( which was booked because I was told that there were NO notes on the system confirming the thisday install) they were AGAIN missing parts. They had the hoses and the vent but not the clamps to secure the vent. I then had to provide for them the parts, which thankfully I had in my garage, to complete the install so that it wasn't delayed further. This has been beyond the worst customer care experience that I have ever heard of!
I did the first wash, and the dryer doesn't work. This is day 4 now with no functioning laundry unit.
10 maj 2023
Svar från Canadian Appliance Source - Victoria
Hello Danielle,
Thank you for taking the time to share your feedback with us.
We are sorry to learn that your installation experience has not been successful with CAS.
This is certainly not a sales experience we would like any of our customers to have.
Our records show that your LG washtower was eventually installed on May 19th of 2023.
Once again we apologize for the inconvenience caused to you thus far.
Thank you kindly,
CAS
T.B
A fantastic appliance shopping experience!
The salesperson was friendly and helpful, and our new range was delivered quickly and professionally. Thank you Farman and team! We would happily recommend Canadian Appliance Source to anyone looking to purchase a new appliance.
29 april 2023
Je suis un fidèle client de CAS l'…
Je suis un fidèle client de CAS l' agent était super gentil mais le problème se trouve à la livraison ils ont changé ma plage d'horaire 2 hres 35 mns après, alors ils restaient 50 mns avant la fin de la première plage d'horaire.
10 maj 2023
Helpful salesperson
Helpful salesperson, good price on item and it was in stock and available for delivery.
2 maj 2023
Excellent sales service
Excellent sales service, communication throughout the sales and delivery process and tracking ability of the product delivery service. Good, prompt follow through with issues post sales and resolution thereof.
28 april 2023
Sales process was great, installation not.
Sales process was great. Installation ( which is outsourced to the Carr Group) was not. This is why we can only give 2 stars. We purchased a stacking washer and dryer for our rental unit. The installers would not use the proper metal vent pipe for the dryer we already had from the original set, nor would they use the proper aluminum tape. They installed it using a crappy flexible vent hose and red tuck tape. I kid you not. On first use of the dryer the tuck tape came loose of course. We ended up fixing it ourselves using our original metal vent pipe since we know how to do it correctly. Our mistake was assuming that the installers would know how to install appliances like this correctly. The two people we had obviously did not, nor were they open to fixing it. Not a good look for the Carr Group, and by extension Canadian Appliance Source. Will not purchase from them again.
26 april 2023
Svar från Canadian Appliance Source - Victoria
Hello Duncan,
Thank you for taking the time to share your feedback.
We regret to learn that your experience has been less than adequate.
Please be advised that our delivery team will not use existing vent pipes due to liability reasons.
They will provide customers customers with a standard vent hose, which is used for all installations.
We apologize if this was not properly explained to you by the delivery team.
Thank you kindly,
SJ
CAS
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