Rabia, our sales person was very through and attentive to our needs for a new refrigerator and stove, and did her best to get us the lowest price. As we did not have a working refrigerator, it was as... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Our fridge was delivered earlier than expected! Which was a pleasant surprise! We did have a little trouble getting our sub zero fridge removed but all turned out well in the end!The service rep was v... Se mer
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Our sales lady was very clear and most helpful with my wife who was in charge of the purchase. I just handle the money. The delivery guys were prompt and concise. The price was competitive and the wif... Se mer
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I knew what model I wanted and they had it in stock unlike all the other dealers who were saying 3 to 5 months. I would rate 5 stars except they do not have a delivery service to my area. The company... Se mer
Företagsinformation
Om Canadian Appliance Source - Victoria
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
2401D Millstream Rd., Unit 109, V9B3R5, Victoria, BC, Kanada
- 2509992433
4,5
Utmärkt
679 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great Service from Sales to Delivery
Rabia, our sales person was very through and attentive to our needs for a new refrigerator and stove, and did her best to get us the lowest price. As we did not have a working refrigerator, it was assuring to find that the unit we wanted was in stock and delivery was only a couple of days away. The delivery team was great! They carefully removed the old appliances and installed the new ones, being careful not to bump up against walls and doors. They then took great care to ensure that our stove was perfectly aligned with our counter. I am very happy with our dealing with Canadian Appliance Source in Victoria.
22 augusti 2026
Svar från Canadian Appliance Source - Victoria
Hi Randy,
Thank you for your wonderful review! We're thrilled to hear that Rabia was thorough and attentive to your needs and worked to get you the best price. It's great to know that the unit you wanted was in stock and delivered quickly. We're also delighted that our delivery team was careful and ensured everything was perfectly aligned. We appreciate your satisfaction with your experience.
CAS
Our sales lady was very clear and most…
Our sales lady was very clear and most helpful with my wife who was in charge of the purchase. I just handle the money. The delivery guys were prompt and concise. The price was competitive and the wife is very pleased with the LG. I also dislike long surveys.
4 september 2026
Svar från Canadian Appliance Source - Victoria
Hi Philip,
Thank you for your wonderful review! We're so pleased to hear that our sales team was clear and helpful, and that your wife is happy with her new appliance. It's great to know our delivery team was prompt and efficient, and that you found our pricing competitive.
CAS
Our fridge was delivered earlier than…
Our fridge was delivered earlier than expected! Which was a pleasant surprise! We did have a little trouble getting our sub zero fridge removed but all turned out well in the end!The service rep was very good returning our calls and staying in touch with us! Good experience all round and we love our new bosch fridge!
3 september 2026
Svar från Canadian Appliance Source - Victoria
Hi James,
We are so pleased to hear about your positive experience with us! It's wonderful that your delivery arrived ahead of schedule and that you're enjoying your new Bosch fridge. We appreciate you acknowledging our service representative's excellent communication throughout the process, especially with the challenge of removing your old sub-zero fridge. We value your feedback.
CAS
We were in need of a fridge fast
We were in need of a fridge fast. CAS had what we wanted delivered in 2 days where the other big box stores would take up to 2 weeks. Extra bonus was built in Canada. Great job all around.
25 augusti 2026
Svar från Canadian Appliance Source - Victoria
Hi Craig,
Thank you for your wonderful feedback! We're so pleased to hear that we could quickly provide you with the appliance you needed when other retailers couldn't. It's great to know that the Canadian-made aspect was a bonus for you. We truly appreciate your business.
CAS
The saleman (Wes?) was both
The salesman (Wes?) was both, knowledgeable and courteous. The pricing was competitive and we received a cut on the extended warrantee that made the difference.
26 augusti 2026
Svar från Canadian Appliance Source - Victoria
Hi Mark,
We're so pleased to hear that our team member's expertise and courtesy made such a positive impression. It's great that our competitive pricing and the extended warranty option helped you make your decision.
CAS
Good price,easy,great delivery…
Good price,easy,great delivery service,would definitely buy from CAS again
15 augusti 2026
Svar från Canadian Appliance Source - Victoria
Hi Jacqueline,
We are so pleased to hear that you found our pricing good, the process easy, and our delivery service great. We truly appreciate your business and look forward to serving you again!
CAS
Excellent service all around from the…
Excellent service all around from the point of purchase to the delivery; everyone was pleasant and a pleasure to deal with. They carried Canadian made appliances, so that was a bonus.
22 augusti 2026
Svar från Canadian Appliance Source - Victoria
Hi Lynn,
Thank you for your wonderful feedback! We're so pleased to hear that you experienced excellent service from purchase to delivery and found everyone pleasant to deal with. We're also glad you appreciated our Canadian-made appliances.
CAS
Straight forward information on…
Straight forward information on product, product knowledge and fast and easy delivery.
15 augusti 2026
Svar från Canadian Appliance Source - Victoria
Hi Joan,
We are so pleased to hear that you found the product information straightforward and that your delivery was fast and easy. We truly appreciate your business!
CAS
Good service in store and delivery.
13 augusti 2026
Svar från Canadian Appliance Source - Victoria
Hi Ken,
We are so pleased to hear that you had a positive experience with both our in-store service and delivery. We truly appreciate your feedback!
CAS
Best service
I got good service from a knowledgeable person in-store, and good service when it came to delivery. Thanks again.
13 augusti 2026
Svar från Canadian Appliance Source - Victoria
Hi Abdallah,
We are so pleased to hear that you received good service from our knowledgeable in-store person and that your delivery experience was also positive. We truly appreciate your business!
CAS
Lots of options explained
Lots of options explained, fair price, and delivery was right on time.
7 augusti 2026
Svar från Canadian Appliance Source - Victoria
Hi Robert & Paul,
We're so pleased to hear that you found our options well-explained, our pricing fair, and our delivery right on time. Thank you for your wonderful feedback!
CAS
Knowledgeable and helpful salesperson
The salesperson was knowledgeable and helpful. He was able to find a suitable appliance and have it delivered to us within a few days. By comparison, a nearby competitor told us that it would take at least two months to find our desired model.
28 juli 2026
Svar från Canadian Appliance Source - Victoria
Hi Alan,
Thank you for your wonderful review! We're delighted to hear our team was knowledgeable and helpful in finding you a suitable appliance and arranging prompt delivery. We appreciate you choosing us and look forward to serving you again.
CAS
Benjamin made buying a new oven and…
Benjamin made buying a new oven and fridge for my suite easy and low pressure.
25 juli 2026
Svar från Canadian Appliance Source - Victoria
Hi Chad,
We're so glad to hear that your experience purchasing new appliances for your suite was easy and low-pressure. Thank you for choosing us!
CAS
Great experience working with Farman
I had a great experience working with Farman Khan (sales - Victoria). First of all, he answered the phone. I had questions that were not easy for me to navigate on the website. Farman is very computer-savvy and was extremely knowledgeable about the products and the delivery/install options. It was a pain-free experience; I am so thankful. As for their competition - two weeks later, I still haven't heard back from two of them after leaving messages and talking to receptionists.
31 juli 2026
Svar från Canadian Appliance Source - Victoria
Hi Chyland,
Thank you for choosing us and for your thoughtful review! We're delighted to hear about your excellent experience with one of our sales team members in Victoria. It's wonderful to know that their product knowledge and assistance with delivery and installation options made your experience seamless and pain-free. We truly appreciate your business and look forward to serving you again in the future.
CAS
Great selection in the store
Great selection in the store. Easy to compare models. Friendly sales people.
28 juli 2026
Svar från Canadian Appliance Source - Victoria
Hi Kathy,
We are so pleased to hear that you found our selection great and that our sales team was friendly and helpful. We truly appreciate your business!
CAS
Rabia was amazing throughout the entire…
Rabia was amazing throughout the entire process - super quick communication. And she knows her products! The delivery service was outstanding - our delivery was tricky to say the least and they navigated as pros.
24 juli 2026
Svar från Canadian Appliance Source - Victoria
Hello
It brings us immense joy to hear how well our team communicated with you and navigated a challenging delivery with true expertise!
We look forward to welcoming you back to our store anytime.
Warm wishes,
CAS
Easy to order and fast turnaround for…
Easy to order and fast turnaround for delivery and set up.
10 juli 2026
Svar från Canadian Appliance Source - Victoria
Hi Stephanie,
We're so pleased to hear that your ordering process was simple and that you experienced a quick delivery and setup! Thank you for your positive feedback.
CAS
I bought an LG washing machine from…
I bought an LG washing machine from this company. The delivery and setup went well. No problems. Three months later, the machine is leaking water all over my basement. I would suggest this company cease dealing with ANY LG product, as they are terrible and have the worst customer service I have ever seen.
7 april 2026
Svar från Canadian Appliance Source - Victoria
We are truly sorry to hear about the leaking issue with your washing machine so soon after purchase. We understand your frustration and appreciate you bringing this to our attention. Please reach out to aftersales@caslp.ca for more assistance.
Sincerely,
CAS
The order and delivery process was mixed
The order and delivery process was smooth, but I'm concerned about deceptive advertising. The website has a banner on the specific refrigerator I ordered that says "Free Delivery and Setup*". However, I was charged not only for the delivery, but also for "packaging disposal". When I go back to the site to investigate that asterisked footnote, it does say at the very bottom "Same/Next day delivery available to select areas only." Apparently Vancouver Island is not a select area, even though the Langford store is only about 20KM from my house in Victoria. It turns out they also charge for delivery in Langford.
11 juli 2026
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