My experience withCAS was excellent Syed-Jazib Ali was extremely helpful He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call b... Se mer
Företaget har svarat
Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying fro... Se mer
Företaget har svarat
Our fridge quit working on dec 30 , I called CAS that day and again on New Year’s Eve and Syed took the time to make my experience great , when I got the refrigerator home . Which is 2.5 -3 hours awa... Se mer
Företagsinformation
Om Canadian Appliance Source - Saskatoon
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
603A 51st Street East, S7K7J7, Saskatoon, SK, Kanada
- 3062057590
4,6
Utmärkt
618 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Company provide the excellent service…
Company provide the excellent service as always. Specially our sales agent Syed Jazib Ali he did incredible job for us finding the good product and provide amazing knowledge.
Really appreciated
9 februari 2023
Great sales person
Great sales person. Quick delivery. Installation went smoothly. Everything as promised. Competitive prices.
5 februari 2023
Quick delivery
Overall our experience buying a new upright freezer when ours died unexpectedly was all we could have hoped for. We had excellent sales support and the whole transaction was completed through phone and email. Since the closest store didn’t have the models we were interested in on the floor we relied on the videos and detailed information on the website. We ordered on a Saturday and received our new freezer on the following Tuesday. Delivery was smooth and our new freezer is just what we had hoped for. Thanks Canadian Appliance Source!
28 januari 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Maytag dryer order # T2430297...was…
Maytag dryer order # T2430297...was defective upon arrival.
Por customer support response...typically 24 hrs responses to emails....no way to talk to a human...rigid policy responses. Refusal to grant return and replace until 1 week and several emails later, final recognition of mfr's money back guarantee.
27 januari 2023
Svar från Canadian Appliance Source - Saskatoon
Dear John,
Thank you for sharing your concerns with us.
Please be advise, the product is not defective. We do understand your are unhappy with the product performance but unfortunately the product has been used and installed.
However, Maytag does offer 30 days money back performance guarantee for the product. The claim form has been provided to you.
My apologies again for the inconvenience.
Thank You,
W.L
CAS
Canadian Appliance Source Rating
The communication with the sales rep have been great. The ordering system is efficient and the product prices is very reasonable, including their discount offers.
Thanks CAS
7 februari 2023
Arrived on schedule and was problem…
Arrived on schedule and was problem free install. Just was i ordered and they look great
7 februari 2023
Be careful not to buy appliances that don’t exist
During 2022 and into 2023 consumers are facing long lead times in trying to get kitchen appliances because of supply chain issues. I have experienced sales tactics at other retailers where I was asked to pay 25% down before learning how long it would be to get a fridge, stove or dishwasher. My sales rep at Canadian Appliance took the time before the sale to review estimated back-order wait times and checked all in stock items across Canada and got me the last one in Eastern Ontario. We had our new fridge in our home within 7 days. Thank you very much.
27 januari 2023
Excellent service
Excellent service. Raman Mistry was very knowledgeable about products. Very helpful and personable.
Delivery rec’d as requested. Drivers were very good. They were courteous and had great sense of humour.
Highly recommend
18 januari 2023
Do your homework--compare prices and identify what you want and what a product offers
Salesclerk at CAS was willing to help and answer any questions to the best of their knowledge about the product. However, they are only sales clerks so the customer must also be willing to use the internet and visit other stores to obtain information on which product most closely meets their needs.
18 januari 2023
Product was available on time
Product was available on time. At the warehouse service was prompt and I was helped with loading the product in my car. great! The salesman who sold the product to me was courteous and assisted me with the best deal he could get and he also arranged for the product to be installed by a third party.
23 januari 2023
Our salesperson was someone who wasn’t…
Our salesperson was someone who wasn’t pushy, but was there to answer all the questions we had. Couldn’t recommend Rachel more!
14 januari 2023
Liked
Liked: Krenish Patel was very helpful.
Disliked: Delay in delivery. Reason given: bad weather what is funny because its the warmest winter I have seen.
17 januari 2023
Be aware of additional add on costs
Your price for the dishwasher was very competetive. The salesperson very polite and helpful, as were the deliverymen. My only disappointment was that i was told the delivery people would take the product out of the box, however it was stated on the delivery confirment paper that dishwashers are excluded. The sales person also said the cost of installation would be 159. However i have been billed 202.$ and that does not include disposal of old machine which would be another 40.$
17 januari 2023
Rachel greeted me immediately upon…
Rachel greeted me immediately upon entering and was very helpful and knowledgeable about her products. She listened to my needs and pointed out possibilities pertaining to them. She gave me exceptional service and I felt valued as a customer.
Unfortunately, several issues occurred regarding delivery so I have to change my rating. Delivery date did not happen on scheduled day and my husband had my old dryer disconnected ready for take away. Then I never received any text messages or calls back from Rachel. I had to keep calling her. Instead the delivery company would contact the secondary number on file which was my elderly dad's number who has trouble hearing and remembering so I never got any messages.
12 januari 2023
An excellent experience, an excellent deal!
We decided to replace all our major appliances (washer, dryer, stove and microwave). After visiting many retailers and getting quotes, we decided to try CAS online. We received amazing customer service from Mr. Krenish Patel. Started as an online chat and then after a couple of phone calls, we were all set. He helped us out with everything: choosing the right appliances, arranging for delivery and even special ordering a stove that was not in stock. Not to mention an incredible deal that was substantially better than other retailers.
Delivery was very easy to schedule online. It was all delivered on time and the movers were fast, polite and friendly.
Overall, 5 stars for Krenish and everyone at CAS!
4 januari 2023
Great buying experience
Our fridge quit working on dec 30 , I called CAS that day and again on New Year’s Eve and Syed took the time to make my experience great , when I got the refrigerator home . Which is 2.5 -3 hours away . I noticed it had slight dent on the the very bottom of door . CAS came through for me and Treshna compensated me which I greatly appreciated!!!! Thanks again
I’ll be back again in the future 😁😁
31 december 2022
Omdöme utan inbjudan
Great service, fast
They were quick and my order was ready within the week. Even arrived a day earlier.
10 januari 2023
Friendly and amenable service.
Helpful in finding the appliance with the features I was looking for.
6 januari 2023
Great service
I am a regular at buying appliances at CAS. This time I worked eoth Rachel McMaster and she has provided excellent service. Thanks!
10 januari 2023
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