My experience withCAS was excellent Syed-Jazib Ali was extremely helpful He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I purchased a wall oven from your company and I have no idea if I am going to have it installed. I get phone calls in regard to my purchase and am told they will call me back but I do not get a call b... Se mer
Företaget har svarat
Great and hassle free customer service from the moment of in-store purchase to the point of delivery. I highly recommend Canadian Appliance for your household appliances! It's my first time buying fro... Se mer
Företaget har svarat
Our fridge quit working on dec 30 , I called CAS that day and again on New Year’s Eve and Syed took the time to make my experience great , when I got the refrigerator home . Which is 2.5 -3 hours awa... Se mer
Företagsinformation
Om Canadian Appliance Source - Saskatoon
Skrivet av företaget
Canadian Appliance Source, founded in 2008, has developed into a forerunner of modern appliance retail. Our model is unique in that our focus has always been on providing our customers with the personalized, thoughtful help and advice of an appliance specialist. Whether online or in-store, CAS customers receive knowledgeable advice, expert service, and quality appliances at exceptional prices. Our goal is to leave each customer with the certainty they made the right choice buying from us.
Now with more than 40 locations, our mission has grown to be the largest national appliance retailer in Canada. However, we will be a coast-to-coast retailer with a difference: we will still offer each customer that same personalized advice and unique in-store experience. We will do this by maintaining the exemplary level of training each sales associate receives; we will do this by ensuring every member of the CAS team shares our values of respect, responsibility, and commitment to customer satisfaction. We will do this by empowering everyone in our company to provide our customers with the expertise they deserve. CAS has always stood apart from the competition, and as we grow, we will continue to do so. We now have the resources, the ability, and most importantly, the drive to be the best appliance retailer in Canada.
Although we have grown in size, we have never lost our focus on creating our unique, customer-centric, in-store experience. Each CAS store has a boutique feel, features streamlined, modern displays, and customers are serviced by personable, knowledgeable staff. We pay attention to the details to make the shopping experience as pleasant as possible.
We know that buying major household appliances can feel like a big commitment, and there’s often a lot of confusion or outdated information online regarding return terms and hidden fees with Canadian Appliance Source.
Based on our recent video update (you can reference the file named "Official Canadian Appliance Source Return Policy 60-Day Returns & ZERO Restocking Fees"), we want to clear the air and lay out our Return Policy as simply and directly as possible so you can shop with complete peace of mind.
The Core Return Terms for Unused Items
- 60-Day Full Refund Window: You have a full 60 days from purchase to initiate a return or exchange.
- $0 Restocking Fees: We do not charge any restocking fees on eligible returns. - Original Packaging Requirement: To qualify for this standard return, the product must be returned in its original packaging.How to Process a Return
- Keep Your Packaging (For Standard Returns): If you simply changed your mind, ensure the appliance remains in its original box/packaging.
- Initiate the Return: Reach out to our rCanadian Appliance Source Returns Portal - https://www.canadianappliance.ca/returns or customer Service within the 60-day window (or immediately if your item arrived damaged/defective, Do not plug in or use it) and we shall process your return accordingly.What If Your Product is Damaged or Defective?
We want to make sure that you are fully aware that if your product arrives damaged or is not working, the standard policy rules above do not apply to you.
If you receive a defective or damaged appliance, you are completely exempt from the standard return restrictions; you have 48 hours from the day of delivery to report any damage or any issue with your appliance on our dedicated online support for returns at https://www.canadianappliance.ca/returns
Kontaktuppgifter
603A 51st Street East, S7K7J7, Saskatoon, SK, Kanada
- 3062057590
4,6
Utmärkt
618 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good service
10 januari 2023
Good service and timely delivery
Salesman, although quite new to the job, was very polite and attentive, and gave us great service. The fast delivery of the appliance was great.
7 januari 2023
Good service and a reliable compnay
3 januari 2023
My experience withCAS was excellent…
My experience withCAS was excellent Syed-Jazib Ali was extremely helpful
He was patient and answered all my questions. I felt I was in store with him. A week after the purchase I realized the sizing was wrong on the downdraft fan I purchased. He immediately fixed the problem hassle free pick up at the Laval location was friendly and courteous. I would definitely recommend to my friends
Thank you!
29 december 2022
Quick and helpful service
29 december 2022
CAS, A company that I will rely from now on!!!
I am really impressed by the way the team handled my requirement, right from identifying the product for me and till delivering and installing the product in my house. The most important thing is the proper inventory maintenance which helped to deliver the product ON TIME.When they said they deliver on a date, they did. I didn’t see this is many other companies. Other companies were just postponing the delivery dates with excuses like unavailability of stock. I didn’t experience this with CAS. Delivery team completed their wrok precisely and cleanly.. A big applause to the entire team!!!!
5 januari 2023
Competitive prices
Competitive prices, great service. That’s why I’m a repeat customer.
6 januari 2023
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
They were good at the time of the sale...BUT then
They were good at the time of the sale, but the delivery time changed a full week later. I had people lined up to install appliances. I have tried to contact the Saskatoon store several times. One time calling the Saskatoon number I went to an office in Toronto the second time it was a Calgary office. I emailed both the salesman and manager at the Saskatoon Store the same day the delivery was supposed to happen and have never heard back from either one of them. I also tried to contact someone on the "Live Chat" and they could not help they said they would transfer me, then the Chat line just said closed!!
My parents just purchased from CAS the week prior and had the exact same run around - week later for delivery!!
I guess if bottom line prices is what you are looking for then this place might be an option - if customer service after the sale is what you want, not sure it is with this big company!! I just hope we do not have issues with our appliances as I could see this being a major problem in the future.
26 december 2022
Svar från Canadian Appliance Source - Saskatoon
Dear Customer,
Thank you for sharing your feedback with us both positive and constructive.
We are sorry to learn that your delivery experience has not been successful with CAS.
Please know that your delivery can be delayed due to unforeseen circumstances such as unsafe delivery conditions.
We can see that the delivery for your LG appliances is currently rescheduled for Wednesday, January 11th of 2022.
We apologize for any inconvenience caused to you due to this.
Thank you kindly,
CAS
T.B
Irresponsible Company
Ordered dishwasher in person. Confirmed with salesperson that item was in stock. Unhooked old dishwasher and removed from under counter. Recieved call that our dishwasher was not available and would be delivered in February. Cancelled.order. Will never buy anything at CAS again! And will tell my friends to do the same.
5 januari 2023
Svar från Canadian Appliance Source - Saskatoon
Dear Terry,
Thank you for taking the time to share your feedback.
Please note, the item was in stock but unfortunately, the unit was damaged in the warehouse prior to transfer as it is the last unit in stock. The replacement unit is not estimated to arrive till February.
My apologies for the inconvenience.
Thank You,
W.L
CAS
Terrible Experience
My experience with CAS was terrible! Appliance was promised by a certain date for pickup and it was not there. Blamed Carrier delay but given the time line I knew it couldn’t be delivered as promised but believed the salesman anyway. Then to get a refund I now have to wait up to ten business days to get my funds! They take the money right away but they make you wait to get it back! This will be my first and LAST experience with CAS!
As usual a company will respond online to defend their bad service but when I emailed you I heard nothing. The weather was NOT an excuse, the roads were fine in the region as we travelled almost three hours to get to Saskatoon that very morning. There was also several days when I ordered the range to get it from Calgary to Saskatoon, it’s not that far. As for the refund, customers should not have to wait for their money, you don’t wait for it when we purchase items!
26 december 2022
Svar från Canadian Appliance Source - Saskatoon
Dear Brett,
Thank you for taking the time to share your feedback
Please note, the transfer truck was scheduled to arrive on the day of pick-up but was delayed due to the road condition. Please note, we have cancelled your order and a refund has been issued on January 3, 2023.
Please be advised, it will take the bank up to 5-6 business to reflect the amount back on your credit card.
Thank You,
W.L
CAS
Friendly service and received the…
Friendly service and received the product within the week
23 december 2022
Searched online and ordered through…
Searched online and ordered through chat and phone. Great customer service especially with delivery. Given a delivery window the night before and accurate tracking info re its arrival the day of delivery. I have already referred a friend who also made a purchase.
30 december 2022
Whole experience has been great so far
Whole experience has been great so far. My sales rep Syed-Jazib Ali was knowledgeable and his manager Rachel McMaster was also awesome. Really appreciate my delivery team, Van 6 and Hasib. They were very efficient.
Most importantly, the range seems to be working fine. Let's hope it continues that way.
26 december 2022
Very punctual!
22 december 2022
Good Price on a great appliance
Good Price on a great appliance. On time and kept in the loop for delivery. Delivery guys were efficient.
28 december 2022
Great machine..easy to put…
Great machine..easy to put together...came with oil starts easy with with push button and pull. Deep snow is not a problem. Was a great purchase. Employees were great at time of pick up. Helped load snowblower into truck.
29 december 2022
Rajan Mistry was very efficient in…
Rajan Mistry was very efficient in helping me with the purchase of my stove. Shipping and receipt was as expected. Thank you.
23 september 2022
Rachel our sales rep was very helpful…
Rachel our sales rep was very helpful and efficient at helping us place our order as well as delivery. Delivery team was prompt, appliances were delivered and installed efficiently and with no issues.
20 december 2022
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