Canadian Appliance Source - Quebec City Omdömen 

Le représentant sur place Jason a cerné rapidement mon besoin et offert une hotte de cuisine de bonne puissance avec un bon rapport/qualité prix.

Excellent service.

Le conseiller allait droit au but en mentionnant des points pertinents. Je sens que nous avons bien été orienté dans le choix de nos achats.

Excellent service😎 avec Monsieur Victor Collette. Accueil très professionnel, il a répondu à toutes mes questions❤️ avec patience et clarté. Je recommande🙏 fortement.

Le représentant Jason nous a très bien conseiller et de plus il nous a reconnu car nous avions déjà acheter à votre commerce . Bon service

Nous avons eu un service extraordinaire de Alexandre Guerin à la vente et pour le suivi après vente.
Également, je m’étais trompée de date de livraison et j’ai appelé la veille et pu faire reporter la livraison d’une semaine grâce à Paz.
Merci beaucoup!!!

Minousha a été extraordinaire. Excellent service.

Merci à NISHTA NUNKOO, super service

Sheshna did a very good job for me. Thank you.

Livraison bien en avance que ce qui avait été prévue était une surprise agréable.
Les livreurs étaient courtois, souriants et très attentifs à l'environnement. Je les trouve courageux de partir de Montréal à chaque matin pour livrer la marchandise à Québec.
Le frigo répond pleinement à mes attentes en matière de configuration, espace disponible et aspect général.
Merci beaucoup!

I needed to confirm an important information about my delivery (ring at other doors besides the delivery door) and Aisha was prompt at reassuring me that the delivery record contained this important information.

Aisha was very polite and professionnal. It was a pleasure to deal with her.

Notre expérience a été excellente sur toute la ligne, en commençant avec Alexandre Guérin, représentant des ventes. Achat en magasin, réponses à nos questions, suivi par courriel, etc. Le processus relié à la livraison s’est aussi très bien déroulé, ie appel de Sheshna, courriel et textos automatisés, etc.

Good price and experience

April 18, 2022

Canadian Service Appliance
Attention:
Mr. Ari Klein C.E.O.
And
Customer Service

Regarding order Number: 1953089

I purchased a Frigidaire Side by Side refrigerator, Model GRSC232AF on March 17, 2022.

I made this purchase with Canadian Appliance because I was promised delivery on March 18th. This was important for two reasons:

1) My compressor has seized and the frozen food and perishables needed refrigeration immediately.
2) I was leaving the country for three weeks from March 20th until April 13th.

The sales representative, KADI, was excellent.
He was professional, patient and we were able to find a fridge in stock that could be delivered straightawy.

However, the delivery service was the most unprofessional I have ever experienced! The delivery was booked to take place on March 18, 2022.

On that day, the delivery Lead stepped into my home, measured my staircase opening and stated, “They don’t pay me enough to do this. I’m calling my Supervisor to ask for a third person.”

He then stepped outside to make the call. I did not realize until 20 minutes passed, that he left with my fridge and he did not explain that I would not receive delivery that day.

I called my Sales person immediately when I realized that the delivery men had driven away. Kadi was helpful but could not find another date until April 14th.

Hence, I was left to throw away more than $500.00 worth of frozen food.

I was promised 3 men would come to deliver my fridge on the 14th of April.

The same lead that I had complained about, showed up again. I did not immediately recognize him, until he started shouting at me for not turning the water off. I had, on March 18th, but of course I needed to use my water when the fridge was not delivered and forgot about this request, on the 14th. It’s true that I had forgotten to turn the water off on the 14th. I got a bowl, turned the water off and wiped up the water with three towels. Problem solved.
He continued to berate me, called his supervisor, would not let me talk to them, while he told them that he felt unsafe. I asked continuously to speak to his supervisor.

I finally got angry, shouted that the water was off and told him everything would have been done according to instructions, if it had have been delivered when promised. I told him I was not prepared to wait another three weeks for delivery.

I called your customer service department, who heard part of the conversation between the lead, his Supervisor, me and they were of no help.

I went back into my house and started to cry. I was humiliated, frustrated and angry.

He and his two assistants came in, took my old fridge out, and delivered the fridge. I do not know what changed his mind.

I believe he felt bad and offered to hook up my ice maker and attach the fridge doors. I thanked him. He asked me sign the delivery form. I said I couldn’t do that. They left.

Due to this delivery, I have damage to my oak staircase with gouges and scratches. I have damage to my walls, where there are dents. I am going to have to hire a professional to repair my stairs. (Pictures are included)

Customer Service has never called me back over this delivery and what they witnessed. I am truly upset about all of this experience.

I would like an investigation and response to my experience in a timely manner.

I want to know how Canadian Service Appliance will compensate me for my Horrible encounter and the damage to my home.

Sincerely,
Lynn Patterson

Mr. Colette was great helping me find the right microwave to fit in the space provided in my apartment. I returned the first one but the second one was perfect.

On appelle et tout es en anglais très difficile d’avoir en français et même appeller la ligne téléphone à Québec .Je me suis rendue à Québec magasin et bon service et même la livraison très satisfait.

Je n'ai pas été capable de déconnecter toute seule ma vieille laveuse pour qu'il puisse partir avec lors de la livraison de ma nouvelle laveuse. Aucun aide des livreurs pour m'aider a la débrancher. Un des livreurs me dit que lorsque je serai prête à ce qu'on vienne recherche ma vieille laveuse de rappeler au magasin pour qu'on m'en voit un livreur. Et bien que fut ma grande surprise de me faire dire qu'il y aurait des frais. Ben voyons donc!! Ce fut ma 1ere achat et la dernière. Aucun service!!

Très bonne communication ; bon prix ; livraison précisée, sans soucis et telle que prévue. Bref un service d'excellence !

Le livreur voulait pas livré il a dit qu’il appellait sont dispatcher et me rappelait.

Il ne ma jamais rappelé et maintenant vous voulez à nouveau les frais de livraison je n’ai toujours rien reçu.