What a superb team Canada Life have for their Later Life Lending offering. I'm a client facing adviser and had an extremely complex and painful case recently, which I feared was going to end in misery... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
As an Equity Release Adviser it is priceless to have someone I can go to with more complex cases to ensure the best outcome for my clients. Kieran Mullen is that person for me at Canada Life! He is al... Se mer
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This is my second review within the last month. I did not receive any acknowledgement so suspect this one way go the same way. My latest pension came to an end on 11th August 2026. I wished to conti... Se mer
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We’ve had a really positive experience working with Canada Life’s equity release department. Having a helpful and knowledgeable team to turn to makes a real difference when supporting our clients an... Se mer
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Företagsinformation
- Finansiella tjänster
- också i
- Bolånegivare
- Fondförvaltningsbolag
- Inkomstförsäkring
- Pensionsplan
- Temporär dödsfallsförsäkring
Skrivet av företaget
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Kontaktuppgifter
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Storbritannien
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Best fixed annuity
I has a retirement Line find me best fixed annuity and Canada Life came top again like they did with my other one
13 maj 2026
Svar från Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that Canada Life was able to provide the best fixed annuity for you once again and that you were happy with the deal available.
All the best,
Helen
It has been a stress free experience…
It has been a stress free experience with you. Money comes in more or less straight away.
19 juni 2026
Svar från Canada Life UK
Hi Karen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you've had a stress-free experience with us and that your funds have been received promptly.
All the best,
Helen
money arrived within a month
29 juni 2026
Svar från Canada Life UK
Hi Tracy,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your funds were received promptly and within the expected timeframe.
All the best,
Helen
I found it easy to contact Customer…
I found it easy to contact Customer Service and they were really helpful from beginning to end.
25 maj 2026
Svar från Canada Life UK
Hi Irene,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found our Customer Service team helpful and easy to contact from beginning to end.
All the best
Helen
A Masterclass in Making Families Chase Their Own Money
My mother and her siblings had to deal with Canada Life over money that should have been paid to the family. Instead of a clear, humane, professional process, they were put through a slow and needlessly stressful ordeal involving delays, obstacles, unclear requirements, and the general sensation of trying to extract a confession from a filing cabinet.
The remarkable part is how the story ended. After prolonged difficulty, we finally gave Canada Life a deadline and said we would escalate the matter to the Financial Ombudsman Service if it was not resolved. One day before that deadline, the money was suddenly paid.
So, apparently, the missing document was not a form, signature, certificate, or obscure administrative ritual. It was the phrase “Financial Ombudsman.”
Based on our family’s experience, I would strongly caution anyone dealing with Canada Life to keep every email, record every call, create a written timeline, and be prepared to escalate. Polite patience did not work for us. A deadline and the Ombudsman did.
Would I recommend Canada Life? No. Unless you want your paperwork handled by what appears to be three raccoons in a trench coat.
30 juni 2026
Omdöme utan inbjudan
Svar från Canada Life UK
Hi Graham,
Thank you for taking the time to leave us this feedback. I’m very sorry to hear about your experience and the difficulties your family faced whilst trying to settle this matter. We understand that dealing with financial matters following the loss of a loved one can be particularly challenging, and I'm sorry to hear that the process caused additional stress and frustration.
We take feedback like this seriously and would like the opportunity to review your experience further. If you're happy to, please email customer.experience@canadalife.co.uk with your contact details and any relevant policy information, and we'll get in touch.
All the best,
Helen
Canada Life Administrative Convenience
Had five policies crystallized from a Phoenix Life pension plan and turned into an annuity by Canada Life. Rather than receiving the one total amount per month I was expecting, Canada Life tell me it will have to be five separate amounts, causing me financial inconvenience. Poor customer service in my opinion to meet their own administrative convenience.
27 juni 2026
Svar från Canada Life UK
Hi Alan,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that the way your annuity payments have been set up has caused inconvenience, as this isn’t the experience we want to provide. We appreciate you bringing this to our attention and would like the opportunity to review your situation further.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this for you.
All the best,
Helen
Easy to understand
22 juni 2026
Svar från Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found everything clear and easy to understand.
All the best,
Helen
Svar från Canada Life UK
Hi Deirdre,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our team responsive and that you were able to get through easily by phone.
All the best,
Helen
Very smooth and straightforward transfer of pension pots into one new plan
Very smooth and straightforward transfer of my various pension pots into one pot with Canada Life ahead of schedule, with no hitches. Also, my 25% tax free lump sum and first annuity payment are already in my bank account, just a few weeks after giving the go-ahead for the plan. Excellent service overall.
26 juni 2026
Svar från Canada Life UK
Hi Peter,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your pension transfer and annuity setup were handled smoothly and ahead of schedule, with everything progressing as expected.
All the best,
Helen
Great service
Friendly people who seem to care, they have been very helpful to us, I would highly recommend Canada Life to anyone considering Equity Release.
5 juni 2026
Svar från Canada Life UK
Hi Andy,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the team friendly, helpful and supportive, and that you’d feel confident recommending us to others.
All the best,
Helen
Did not have to wait long when i…
Did not have to wait long when i telephoned
All sorted straight away
Very happy lady very helpful.
10 juni 2026
Svar från Canada Life UK
Hi Carole,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your call was answered quickly and that everything was resolved straight away, with helpful support from the team.
All the best,
Helen
Canada Life was recommended to me
Canada Life was recommended to me, for annuity purposes, as my pension pot was very small.
I chose to purchase on a fixed sum, rate as I felt that it was better for me.
I can budget effectively. Canada Life's representative explained clearly some of the negatives I could encounter with the fixed sum.
20 maj 2026
Svar från Canada Life UK
Hi Sandra,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the information clear and helpful, and that you were able to choose a product that suited your needs.
All the best,
Helen
Svar från Canada Life UK
Hi Chris,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that updating your address was quick and straightforward, and that you found our adviser polite and helpful.
All the best,
Helen
Very quick efficient service and they…
Very quick efficient service and they kept me informed of everything. Definitely recommend.
30 maj 2026
Svar från Canada Life UK
Hi Maureen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you had such a positive experience with quick, efficient service and clear communication throughout.
All the best,
Helen
Bought an annuity with Canada life
Bought an annuity with Canada life. The service was very quick, much quicker time frame than quoted. Very please with the service overall.
22 maj 2026
Svar från Canada Life UK
Hi Fiona,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that your annuity was set up quickly and that you were pleased with the service overall.
All the best,
Helen
Second time investing in a product from…
Second time investing in a product from Canada Life. Product fully met my needs & was arranged by 3rd party. Good communication and received first payment as predicted. All very straight forward. Would recommend.
19 juni 2026
Svar från Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the product met your needs and that everything was arranged smoothly, with clear communication and payments starting as expected.
All the best,
Helen
A quick and easy process
A quick and easy process. I was kept informed throughout. Most competitive quote, too. Very happy customer.
5 juni 2026
Svar från Canada Life UK
Hi Allison,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process quick and easy, were kept informed throughout, and received a competitive quote.
All the best,
Helen
Annual pension’s statement
I like the fact that my pension is paid promptly.
I dislike the fact that as an international customer it is very hard to get hold of you in writing and over the phone when I request annual statement for tax purposes in my country.
In the past, this service worked perfectly but lately there it deteriorated.
17 juni 2026
Svar från Canada Life UK
Hi Yehuda,
Thank you for taking the time to leave us this feedback. I’m pleased to hear that your pension payments have been made promptly, but I’m sorry to hear about the difficulties you’ve experienced when trying to contact us and obtain your annual statement. This isn’t the experience we aim to provide, and we understand how important this is, particularly for tax purposes.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Very quick and easy process from start…
Very quick and easy process from start to finish.
Professionally dealt with and made me feel at ease
4 juni 2026
Svar från Canada Life UK
Hi Karen,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process quick, easy and professionally handled, and that our team helped you feel at ease throughout.
All the best,
Helen
BDM Value
As a Mortgage Adviser it can be difficult navigating lender criteria, I had a case with tricky area for the property. I want to thank Trevor Hanson for helping to speak to underwriting and for all his guidance. I have one very happy client as we now have an offer on the property. It is great that each case is treated individually. Having a highly knowledgeable BDM who responds quickly is incredibly valuable. Also we were able to keep a rate from previous case, highly recommend Canada Life
3 juni 2026
Omdöme utan inbjudan
Svar från Canada Life UK
Hi Sharon,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear how helpful Trevor was in supporting you with a complex case and helping to achieve a positive outcome for your client.
All the best,
Helen
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.