Booked and paid a deposit for a campsite through Camperbug before reading the poor reviews. I contacted the campsite direct to confirm they booking but they told me they don't take bookings through Ca... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We absolutely loved our time using Vinnie on the North Coast 500. The van came with everything as described with some added surprises we were celebrating our honeymoon we got a bottle of Prosecco, alo... Se mer
Företaget har svarat
I don't always write reviews but we had such a fun hliday, I feel I should. We hired a van from Camperbug, it was easy to drive and economical. Travelled across to France and spent a glorious week cam... Se mer
Completely unusable site - the owner must decide whether to commit to the booking without being able to gather or share the information required to meet the needs of the UK's main SDH insurer. Going a... Se mer
Företagsinformation
Skrivet av företaget
Cool Campervan Hire
Kontaktuppgifter
Storbritannien
- www.camperbug.co.uk
3,4
Medel
93 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har inte besvarat negativa omdömen
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Can someone please contact me I am an…
Can someone please contact me I am an owner with several bookings I need to cancel as my vans have been stolen I have tried every other avenue I can whilst I don’t want to give a bad review I don’t know how else to get a response
12 mars 2024
Omdöme utan inbjudan
Top all round site simple and easy to…
Top all round site simple and easy to use . Back room staff Allways reply to any questions
19 februari 2024
Omdöme utan inbjudan
Ok but not great communication
We hire out our Campervan on this site and usually all is good but trying to get anyone to answer help messages on the site or by email is ridiculous! Also no phone number to call to chase up when no response!!!!
18 februari 2024
Omdöme utan inbjudan
The booking process was super easy
The booking process was super easy. Just searched for a campervan in my area and bingo! Can't wait to go on holiday in Poppy the campervan...
17 februari 2024
Omdöme utan inbjudan
Second time using Camperbug
Second time using Camperbug. Was the cheapest option and a helpful owner
1 februari 2024
Omdöme utan inbjudan
Contacted a few owners
Contacted a few owners, sent messages, most owners replied and then we made a booking for June. Owner is very helpful with our questions. Simples.
12 januari 2024
Omdöme utan inbjudan
Simple to navigate
14 januari 2024
Omdöme utan inbjudan
Easy to use
Easy to use, easy to search. Wide variety of campervans and campsites.
18 december 2023
Omdöme utan inbjudan
Camperbug were super helpful
Camperbug were super helpful. I found a camper after another company had cancelled on me. Top marks.
23 december 2023
Omdöme utan inbjudan
Camperbug has been great
Camperbug has been great! We have had loads of enquiries and now 2 bookings in less than 5 months. We would highly recommend working with Camperbug 😁.
13 december 2023
Omdöme utan inbjudan
Instant quote + instant message too…
Instant quote + instant message to the owners
17 november 2023
Omdöme utan inbjudan
Lack of information
Researching information for a future hire, and could not find an email to reach out to camperbug listed anywhere on the public website. How on earth are we meant to ask questions?
For example, the link to the privacy policy is listed as /privacy
however, public are unable to read this as it's behind a login wall. Even with a login for Camperbug, I am unable to reach it.
Is the lack of detail on purpose?
I read another review below, where camperbug invited them to contact via email - good luck finding one!
26 september 2023
Omdöme utan inbjudan
2nd time i have had to review this…
2nd time i have had to review this disgrace !
Despite requesting my site be removed i am still getting people trying to book who are NON MEMBERS which on explaing they need to be a club member i get abuse !
the listing is out of date and totally in accurate !
do not use this company as you will be very disappointed
13 september 2023
Omdöme utan inbjudan
Refusing to re-pay deposit despite the fault being them
Rental fell through and Camperbug gone silent regarding repaying our deposit. Avoid and go to a reputable company.
17 augusti 2023
Omdöme utan inbjudan
Svar från camperbug.co.uk
Hi Susan, thanks for your second review. We apologised that the owner cancelled your booking. We were in talks with them to return the small deposit paid to Camperbug. Contrary to how our page looks on this site (where we do not solicit feedbacks) we are a reputable company and have been in operation for 12 years. Apologies that the owner cancelled your booking and we will endeavour to rectify the situation.
The motor home I hired was very out…
The motor home I hired was very out dated, part of fly screen fell off in owners hand as he was showing us around, we had to wait about 20 minutes while he attempted to screw it back on, but it soon fell off 5 mins after we drove off.
So not able to use fly screen/ window which the hinge came off as well. All our food £30 worth that was in fridge had to be thrown away as the fridge did not work, on phoning owner his comment yes doesn’t surprise me that it’s not working! The toilet wasn’t in good working order, shower was a waste of time. Owner kept saying make sure you don’t break anything! We was too scared to use anything as fly screens, windows so flimsy, so had to put up with being extremely hot in van as couldn’t use windows. It wasn’t cheap to hire, on telling owner loss of food and he knew fridge wasn’t up to standard he didn’t offer compensation.
31 juli 2023
Omdöme utan inbjudan
Svar från camperbug.co.uk
Hi Julie, we are sorry for your experience. If you are able to send us an email stating who the owner is and when you booked we can investigate. Camperbug has hundreds of experienced owners, who love their campers and motorhomes and we are surprised to read this.
Damhead caravan site edinburgh
Damhead caravan site edinburgh, Eh107EA this site is permanantly closed after my father the owner passed away... please remove from site
18 juli 2023
Omdöme utan inbjudan
Svar från camperbug.co.uk
Dear Alasdair, we are extremely sorry for your loss. This is a listing in our campsite directory like Yellow Pages. We have no intention of causing you further upset and will remove your listing. Please note that this is our first contact with you. If required please feel free to contact us on info@camperbug.co.uk
Listing campsites without consent
Listed my campsite without my knowledge, Plenty of mistakes in the listing. Photos that do not belong to them . Inaccurate booking system, I have asked to have it taken down. Waiting to see if this happens.
Updated based on response; We were never asked, our Campsite was listed without consent. "Our refusal" was based on us asking to remove an incurrate listing.
2 juli 2023
Omdöme utan inbjudan
Svar från camperbug.co.uk
Hi there and thanks for your review - there is no way for users to book your campsite. We created a rather beautiful campsite directory listing thousands of campsites around the UK. We offered to work with you to correct inaccuracies but you refused. We're happy to remove you if that is what you wish.
inaccurate listings and dishonest staff
they randomly created a listing for my campsite with inaccurate information whilst using copyrighted photos without my consent. then refused to take the listing down when requested to do so.
And in response to the reply. Wrong new inn camping genius. You have used images that I created, not stock photos as you claim, your listing breaches copy right laws and so is illegal.
Look at your reviews!!!!!! Why would any business want to be associated with you????
I have instructed a legal representative and you will be hearing from them shortly.
Atapattu Buddhika (director)
camperbug ltd
7 Bankside
The Watermark
Gateshead
NE11 9SY
For anyone else that wants to start the ball rolling with a cease and desist letter.
29 juni 2023
Omdöme utan inbjudan
Svar från camperbug.co.uk
Hi Leigh, thanks for your review. When we listed 'New Inn Camping in Corben' we used open commons images. The images of the campsite were not copyrighted ones. We listed the campsite in our directory legally as it is a business.
1000s of campsites are listed, we are not crooks and are unsure how people would be taking a gamble by looking at your listing but understand that you are violently opposed to your business being found online.
We asked to work with you Leigh, to accurately portray your business (for free) but you were really rather nasty to be honest.
We took down your listing immediately upon request.
FALSE ADVERTISING
Emailed me regards my caravan site . On investigation it is filled with inaccuracies and total crap !
Was not even approached about them using photographs nor asked if i wanted to be advertised (WE DO NOT)
We are members only and not 1 mention of this . Dont have families yet this camperbug have advertised us as such
Have requested to be remived before we approach legal . A disgrace
28 juni 2023
Omdöme utan inbjudan
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