verdantleisure.co.uk Omdömen 37

We have stayed at both Scoutscroft and Coldingham on several occasions.

We stayed at Coldingham last week and had a great week.

Tracey in Reception sorted out a couple of issues for us promptly and was very friendly and helpful. The maintenance man and one of the housekeeping staff were also
very helpful. The staff go the extra mile and it’s appreciated.

Queensberry Bay 1 jun 26 to 8 jun 26.
We visited the holiday park on above dates and just returned home. On the whole, we had a nice relaxing time and visited various places while there.
The weather was horrendous but it didn't keep us in. The caravan itself was clean but the oven was filthy and still had the remnants of the last person lunch. I had to clean the trays to allow us to use them. The toaster was a bit rusty and should have been cleaned also.
There was no entertainment in the new club house. Opened at 12 and last food orders 7.45 pm. Bar closed at 9. Although we were advised it would open until 10 pm at weekend. They do advertise entertainment 1 night at end of month for people going these dates.
The site is advertised as suitable for walking etc but we found it difficult to get onto the beach as the paths are narrow and uneven and not suitable if you have mobility issues.

A wonderful experience booking our latest stay with the team, we’ve been going to Verdant Parks for years and especially love Heather View for its location by the River Wear.

We we're looking for a dog friendly holiday and came across verdant parks,what an experience,we have booked up again this company is amazing.

We have been going to Queensberry bay park every year for as long as I can remember. We had a touring caravan and enjoyed the shoreline pitches long before Verdant leisure took over. We have sold our tourer and since then we have been enjoying a static on this site. We have no complaints about the site which is great. The staff are wonderful and the new facilities bar etc are great. Our gripe is we have booked a static for 4 nights beginning 01/06/26. We are carers for my wife's mother and something came up which would make it more convenient for us to go on the 22/06/26. Under their terms and conditions I am told I cannot change my booking because its less than 2 weeks before start date. Absolutely no good will at all.

Honestly, we had the absolute best time at Riverside Wooler Holiday Park. Right from the start, the reception team was super friendly, helpful, and you can tell they genuinely care about their guests. Our holiday home was spotless and thankfully had all the essentials (yes, including towels!).

​The location is stunning, surrounded by gorgeous countryside but still an easy, scenic stroll into the center of Wooler. We loved the Conny Owl restaurant, which felt brand new. Plus, it was a total lifesaver for the kids thanks to the soft play area and arcade games keeping them thoroughly entertained. The food? Just fantastic.

​Massive shoutout to Verdant Parks. I’ll definitely be recommending them to anyone craving a relaxing family escape!

The holiday came, we arrived and were disappointed in the approach/driveway there didn't seem to be any floral display as there used to be when Woolacombe Bay Parks owned it, just a few plants and bushes. The site seem to be in a but of a run down state, building not repainted, flower beds only loosely/thinly planted just general appearance with the exception of a few areas
Swimming Pools
Its July but the small outdoor pool around the Orchard was not open, still covered when in the past it was open from early June by the parks previous owners
As the small outside pool was closed and the only other outside pool was a fun pool, which was being enjoyed by all even though it was packed, we ventured to the large indoor pool and noticed when swimming that there was a scum park around the pool which looked like it had been there for a while, I made the mistake of touching it, not pleasant
Accommodation
We were allocated Pine Cones 24 which on the surface looked fine, it was really clean/spotless
Just a bit concerting that neither of the bedrooms had any drawers in them. Each room had 2 small wardrobes approx 600mm wide with a few coat hangers. There was now were to put folded clothes very disappointing having to leave most packed or spread out on the carpet. The double mattress was very hard and resulting backache in the mornings
The sofa in the lounge had seen better days as it was very soft and when sitting on it my knees came up to my chin, ended up using dining chairs.
Then TV was rather old but functional depending if you could get the remote to work
On the second full day of our holiday we popped in to reception, explained the situation relating to the hard mattress and the TV remote and to their credit arrangements were make to change the mattress for a slightly softer one and later in the day a gentleman appeared with a box of remotes for the TV, tried most of them and left us with on that worked.
I would like to take this opportunity to point out the reception, in fact all the staff and Golden Coast we came in contact with were very polite and helpful
We have been coming to Woolacombe Bay Parks for quite a long time and one of our favourites was Golden Coast and when Verdant Leisure took it over continued to come but now I'm not so sure. Taking into account our last experience of your budget accommodation and our limited income, the fact that we have to drive 289 miles each way just the get to the Woolacombe area.

The caravan was clean, comfortable but basic. No decor e.g pictures, ornaments, lamps- 2 tiny ones. No rubbish bins, only a tiny one under the kitchen sink, limited crockery & utensils, no salt & pepper pots. Splash out Verdant & make your caravans a bit more homely! We didn't eat at The Sandpiper but had some coffees after a walk one day & there were dogs with their owners at the majority of tables all sitting by the windows, where's the designated area? We're not dog lovers but we don't hate them either just give them another room? We understand there are a lot more caravans to be sited but this to me is detrimental to the views, we had no view just other caravans windows, too close! No shrubbery or trees in between. The best views are taken by private owners at the front of the site. We won't revisit, we've been to better, but the staff were lovely & friendly.

Booked a lovely Olive 2 Caravan for a week in October at above site. I chose the Olive 2 as it was new for 2025 and the photographs showed very spacious bedroom accommodation. On arrival it was clear the caravan we were allocated bore no relation to the one on the website from which we booked as the bedrooms were very much smaller with totally different layouts.
The following morning I went to reception to enquire as to why we had such a different caravan to the one that was chosen and paid for. I was immediately told that the website photographs were 'for illustration purposes only' and you may find your caravan is not exactly as shown. I was utterly shocked that they had engineered a situation where a beautiful caravan booked from their website turns out to be totally inferior to what had been chosen and paid for and that they excused this by inserting the phrase 'for illustration purposes only'. I see this as no more than a 'get out of jail card' for Verdant Leisure's deceitful tactics.
On the day we were leaving I asked for a copy of the complaint which was sent to their Head Office but this was refused although she confirmed they did have it. I was again told I would hear direct from Head Office in due course.
To date, 9th November 2025, there has been no word from them. This is just a warning that Verdant Leisure have the upper hand here with customers as when I checked the website - sure enough in very small writing was their 'get out of jail card' saying 'for illustration purposes only'. Frankly I consider this to be very underhand, probably contravenes the Trades Description Act, and a blatant policy to allocate inferior units which are displayed as much enhanced on their website.
Unfortunately there does not appear to be the option to upload photographs to show the stark difference between the website photographs displayed and the reality of what we were allocated. However I have managed to upload them to the Google Reviews site and to Trip Advisor. I have also sent these photographs to Trading Standards in Dunbar as Verdant Leisure's audacity to trick people like this is totally unacceptable.

We telephoned and checked a late arrival would be okay. Advised yes no problem, ring the number for security at reception on arrival. We arrived 2 hours earlier than expected at 21:45- everything shut up now lighting anywhere. Went to reception after hunting for it, and couldn't find a number anywhere. We phoned main office- shut. We phoned camp site shut. We drove around to see if we could find anyone, no luck. We eventually found a building with a number on, it was pitch black We found this by chance. Phoned the security number- straight to answer machine. We had a 4 year old and a dog in the car and had just travelled 5 hours. We telephoned hotels with no luck- we ended up staying in the car overnight. The reception staff were lovely the next morning, however declared on checking CCTV the bar was open at 21:57... it absolutely was not We were outside calling main reception at that exact time. We are still yet to have any reply or check in from main number or security despite numerous voicemails and emails.

Avoid like the plague. This company does not care they just want your money

I was, at verdant leisurecpowfoot 2023 a digrace power, cut off machinectrundling past all day long theycgave me, a discount so i went their place in wooler it was, brilliant decided this yearcearly mayv to go to their place in eriggmore i booked it octoberx2024, firstlyvi couldnt find the cc caravan after 30 minutes had to go back to reception, ia staff member walked down showxshow me where it, was, down a hill at end of lane this caravan had no coffee table no side lights in sutting room or bedrooms no where to hang wet towels no where in bathroomto put touleteries had to out everyrhibgbon floor. I am 75xwas on my own with dog i reported it attitude, armtcreceotion was, it, wasnt her, who put me there. Nwver felt so isatedxin my life will never be back or give verdant leisure my custom they just don't care

pitty that trust pilot dont do a minus score because this mob would have got the lowest possible.
DO NOT buy a van on one of this companies sites they will rip you off big time when you go to sell it
My wife does not do long journeys so we looked at buying a weekend get-a-way not too far from where we live, so went and looked at static caravans at viewfield manor in Kilwinning, we had a set price we were willing to spend, so had a look at the vans the site was selling and none of them were suitable after all who wants to spend 30K on a 10 to 15 year old van, so we looked to see who was selling private.We found a 4 year old one with new decking on the site selling for 2oK so we went and saw the owner and came down slightly in price due to some things we would need to replace, she was happy and re submitted the private sale document to the site, who did not want to buy it at 20K but as soon as they saw she was selling it 1500 cheaper they stopped the sale and forced her so sell it to them at the reduced cost, then by the time they take a percentage of that sale they gor her 4 year old van for 15K, so robbed me of the van and robbed her outright, they are now selling this same van on that site for £35K this has to be made illegal, so DO NOT GIVE THEM YOUR HARD EARNED CASH .....I would not give them the steam off my shit !!

We stopped at the Riverside campsite in Northumberland.
Price was great… that’s where it stops.

Very expensive and poor club onsite.

The showers and toilets need some serious refurbishment. They were always dirty, low to no toilet paper and soap dispensers empty.
Regularly the floors in both the male and female toilets were covered in urine and even had poo in the urinals more than once in our 9 day stay.

Our pitch was very small, I couldn’t get my car next to the van/awning. Despite paying for the spot.
When I asked at reception they offered me to park outside there in the visitors parking!

Lots of people onsite blocked the water taps and reception weren’t bothered.

The noise of some people into the early hours was also unacceptable. People having domestics until 2am! Screaming shouting, loud music on a family site is acceptable.

I’ll not be recommending or visiting a Verdant site again.

Clearly the price reflects the quality of the site. Extremely disappointed

Terrible customer service! Rude and unprofessional . Also I cancelled with 48hours notice due to the storms but they wouldn’t give a refund. AVOID at all costs!!!!!

NEVER AGAIN !!!!

We went to the one at the golden coast for a week and ended up coming home earlier.

The rooms are filthy, super dirty and outdated, there’s mold everywhere, rubbish and the carpets in the rooms are extremely dirty. Also the smell inside is unbearable.

Amenities are another joke, the laundry is always busy and the machines don’t work majority of the time. The activities are not always open and there’s barely any staff, you see the same faces doing different things all day long.

There’s nothing for the kids! It’s so poor!

Please avoid, such a waste of money.

We stopped on camp site with motorhome the site is beautiful but
Travellers are all over the site police were called 3times motorhome taken away
Presumed it was stolen the road was worse than the m5 13 year old driving his dad's 4x4 to the toilets kids using disability toilet been woke up at 5 by kids going to the toilet no security staff not bothered will not stop here again until
It's been changed

Booking was cancelled 21 mins before I was due to check in, over the phone, despite having a 7 year old in the car and having travelled 75 miles the team took no ownership of my problem. The situation was nothing to do with them and I had to contact pitch up as it was their mistake, appalling customer service. Made no effort to find us accommodation close by.

We went to golden coast.nothing open no shop to get any groceries We took an upgrade and as told we’d be closer to the Mill pub.But it wasn’t open.the actual web site stated that everything was open otherwise we wouldn’t of bothered going.the first accommodation was originally shoreline apartment.then it went to seascape villa.then when we updated it it was seascape villa ..?? So what did we pay the extra money for. The villa was lovely but we felt very let down and ripped off.so different than last time we visited. The staff were very nice, polite and tried to help.

Riverside Leisure Park in Wooler part of verdant leisure robbed me of 90% of my money from purchase price to forced sale in just 2 years. Just remember if you buy a holiday home from them they will lie wildly to get your cash. Once they have it you are no longer of interest any longer. Also be prepared to lose practically everything you spent if you sell. The heartache this has caused is palpable. Don’t become another victim.

Avoid. We stayed at their most expensive hot tub lodge at heatherview, hot tub contained broken glass, bottle tops, leaves, chocolate wrappers… absolutely filthy. I’m pleased my teenage daughter didn’t jump straight in. We killed about 30 ear wigs inside the lodge, had 3 dvds replaced, all broken, boiler went off, and the couch feels like you’re sitting in the back of it, it’s broken and was previously reported to Verdant on our previous as we have stayed here several times. The response for all of this was ‘maintence issues happen’…. Erm for a £1k a week lodge at certain times … staff are great, can’t fault them at all, it’s the only thing left.