bvlgari.com Omdömen 36

My prescription frames were VERY expensive. Frames only. They have a metal decal on the frame - a pattern. This began to peel away on the left side and I tried to glue it but then the right just came off and was completely lost. No idea when or how it came off, all only a few months of wear. The service has been TERRIBLE! Firstly the Australian optometrist (Icare) shifted all responsibility and blame on Bvlgari and I have had to chase it up myself with "concierge" Melbourne. They never called me on the two appointments that I made and sent a few very contradictory emails that denied responsibility. After I was asked to send detailed images of the defective glasses, they waited a month and after another chase up, they wrote the following: The images have now been received.
For replacement parts or technical evaluation, the case will be reviewed with our eyewear specialist team in Italy. This process may take between 4 and 12 weeks depending on the assessment required. We will provide you with an initial update within the next two weeks and continue to keep you informed throughout the process.
TWLEVE WEEKS !!!!
Not good - no resolution. No glasses. Avoid at all costs

Ordinato online un profumo. Vi riporto l’inaccettabile messaggio ricevuto su Whatsapp da Edoardo Storelocator: “scusi il disturbo ma purtroppo abbiamo limitazioni per il corriere per solo i profumi e non possiamo consegnare nelle isole italiane”. Inutile commentare ulteriormente.

Il 31 maggio 2026 ho comprato in via Condotti, negozio storico di Bulgari, un bracciale. Provato il bracciale a casa, ho cambiato idea e dopo un solo giorno ho riportato il bracciale a via Condotti per il reso e restituzione della somma pagata.
L'operazione mi è stata negata ed il manager del negozio ha messo in dubbio il fatto che io non avevo assolutamente usato il bracciale.
Pessima esperienza, ero un cliente da anni ed ora non lo sarò mai più.
Se non siete sicuri non comprate, la regola di Bulgari è che non accettano resi.
Tuttavia, in risposta a una mia mail, è possibile il cambio con altro oggetto entro 30 giorni, purché sia specificato nello scontrino. Su questo il post vendita è stato ben attento a risolvere la questione in tempi brevi.

Ho acquistato 2 anelli per il valore di 4000€. Hanno consegnato non a me direttamente, scrivendo una filma falsa con il mio nome. Per fortuna ho recuperato il pacco. Poco professionali e pochissimo attenti alle aspettative deluse dei clienti

I am extremely disappointed with the service from Bvlgari regarding a warranty replacement for a £470 pair of sunglasses. It has been nearly four weeks since I raised the issue, and I am still without my product.
Despite Bvlgari admitting the item was faulty, they shipped the replacement from Italy without correctly paying the import duties (DDP). As a result, UPS is demanding £114 in taxes from me. Under the UK Consumer Rights Act 2015, a warranty replacement must be provided at no cost to the consumer.
I have been in a "stalemate" for 10 days. UPS has held the item in a secure warehouse since April 4th because the digital billing hasn't been updated. While I receive polite emails from Bvlgari claiming they have "contacted UPS," nothing changes. The tracking remains blocked, and Bvlgari—who holds the shipping contract—has failed to manage their courier to release my goods.
I have had to open a bank chargeback to protect my funds. If you expect luxury after-sales service to match the luxury price tag, look elsewhere.

Very disappointed with this experience. With this company's customer service. My boyfriend purchased a perfume online for Christmas, and I never received the item. The claim process was slow and inconsistent. Ms. Eva assisted but provided little helpful information beyond a 10-day processing window and a UPS claim. We called frequently for updates, but there was no clear resolution. The item costs over $170 and was meant as a Christmas gift; now it’s mid-February with no remedy.

We even filed a police report and shared it with the representative, yet there was no progress toward a replacement. The customer service was unhelpful and unresponsive.

What I hope for:
A swift, transparent resolution (refund or replacement) with a concrete timeline.
Better communication and accountability from customer service.

Absolutely outstanding service from Max at Bvlgari Vietnam, his professionalism, attention to detail, and excellent customer service was on an another level.
I have shopped in many upmarket jewelry boutiques before, but never have I received such superb service.

From the moment I entered the boutique I was welcomed with warm and friendly staff, offered drinks and a place to sit to establish my requirements.
Max listened, understood and delivered with ease and efficiency.

Thank you to all the wonderful staff and especially Max for making me feel so welcomed.
I shall definitely be returning.

David Russell

Purchased a 50ml bottle of Eau de perfume rose goldea in late June from John Lewis for my birthday costing £84.50. The spray stopped working with over half of the perfume left so I contacted John Lewis who could only offer to contact direct the BVLGARI with the hope that I could get this fault sorted because no one is expected to use a full bottle of perfume in 28 days to get a refund! I wanted the perfume not the money!
I then was asked by BVLGARI to send proof of purchase, the perfume bottle itself not working by video plus duplications of purchase for at least six more requested details that John Lewis customer relations had provided too so still no update.
If a customer has proved everything with all of the information duplicated by John Lewis where does it leave anyone with such poor customer service and complete inefficiency. I know where I won’t be spending my money in the future. Also I was expected drive from
Sheffield to Leeds store which obviously I am unable to do! On top of this I lost mum on the 9th December so I did not expect the arduous unnecessary issues and problems with BVLGARI!
It is really too much. I think it is all aimed to get rid of any customers with any issues with BVLGARI!
I also have another scent from BVLGARI I purchased this year having flown
Emirates Business class to Singapore so the scents were delighful and I was enjoying using the different scents!
I have never had issues with Chanel Madmoiselle or other top perfume houses! Good job my husband bought me another bottle of Chanel for Xmas!

Unacceptable and what is the point of customer services at BVLGARI customer services when they antagonise customers who purchased their products that have failed in good faith.Not worth the unnecessary poor customer service and £84.50.

I am a returning BVLGARI customer (including wedding rings purchased in 2023) and I am extremely disappointed by how my recent experience was handled.

A ring purchased in late August as an anniversary gift (approx. £3,000) required a size exchange, which the boutique confirmed would be accommodated. As the correct size was not available, it had to be ordered from Italy, resulting in a 4–5 week delay.

When I returned to proceed with the exchange, I was accused of having worn the ring extensively, despite it being worn briefly (less than one week) solely to confirm sizing. I was pressured to pay a £160 polishing labour fee and was told by the store manager that “£160 is nothing” and that I should simply pay it.

After weeks of escalation, the fee was eventually waived. However, even after this, I was formally informed in writing that my ring was ready and available at the Sloane Street boutique, which turned out to be untrue. I attended in person, the ring was not there, staff were unprepared, and I was forced to wait several additional hours due to internal miscoordination.

The issue was not the exchange itself, but the repeated miscommunication, dismissive attitude, lack of accountability, and the amount of time and stress this situation caused. For a brand positioned at this level, the service fell well below expectations.

Update (January 2025):
Following BVLGARI’s public apology below, no further contact, corrective action, or resolution has been provided despite direct follow-up with senior management.

While the response acknowledges that the service fell below BVLGARI standards, it remains limited to wording only. The practical issues, misinformation, time lost, and contradictory in-store handling, have not been addressed, nor has any meaningful goodwill gesture been offered.

As of today, this matter remains unresolved.

He comprado un anillo Bulgari en la tienda de ortega y Gasset; no me han atendido bien porque no han sabido recomendarme bien la talla. Cuando fui a ponérmelo en mi casa me di cuenta q el anillo no se ajustaba correctamente; Al no ser de la ciudad de Madrid coincidiendo que estaba en Barcelona quise hacer el cambio por otra talla( dentro del mes establecido de cambio)
y allí decidieron que el anillo había sido puesto y que no procedían al cambio. Hablé con Madrid y me atendieron fatal; no dándome ninguna tipo de solución.
Después se puso en contacto Anastasia conmigo que entiendo que es responsable de algún departamento….. finalmente para decirme que si quería ponerme el anillo esperase a verano que se me hincharía el dedo o que me pusiese una alianza a modo de tope para que el anillo no se escurriese del dedo.
Me parece increíble que una firma de lujo le dé esas soluciones a sus clientes; ni el joyero del barrio te diría eso. Lo que te venden como lujo no se parece lo más mínimo al trato dado. Yo compro en firmas de lujo y ya le gustaría ser esta….. pues eso; pero l joyero del barrio; que me hubiese dado una solución y cambiado el anillo. No se que peritaje tendrán. Pero mi experiencia es muy mala.
No compren porque no tienen servicio post venta.

ZERO STARS IF I COULD
Edit after Bvlgari reply: apology not accepted and you are responsible for the wording in your policy not your customers! Shameful. If I had known or been told that I could only exchange at the airport I would not have bought it. Only a more disgraceful reply- there is no ‘confusion’ in your policy wording it is clear for everyone to see - you simply refuse to uphold your promises! Shame.
Extremely disappointing experience and useless customer service and after sales service! We bought a very expensive wedding band from the Dubai Airport store and by the time I got home to the UK next day I tried it on and it was very loose! Not sure if the correct size was given or if my finger had been swollen due to climate change and exertion, but all the UK and international customer service could tell me was that they couldn’t do anything about it! I have the certificate and a clear receipt with a warranty and after sales policy that days I can exchange or refund within 6 months yet all they can say to me is ‘we understand your frustration and disappointment but can’t do anything’! So now I have a few days old useless wedding ring that I have never worn and cannot wear and cannot exchange! I even offered to pay any difference in tax etc but keep getting the same automated response. I tried to get in touch with the Dubai airport branch but no success! I wish I had gone with another brand instead (won’t name it so people don’t think I have any other motive). Stay away- useless brand and disgraceful after sales. I have a clear document saying exchange or refund and they say we understand that the document wording can be misleading and apologies for the ‘confusion’ caused by the wording! Shameful.

Recently got a bvlagari watch as a gift, and it’s definletly one of the most elegant things I own. The weight feels light, and the design is aristocratic and also powerful. I just wish their website had better customer service, emails take forever to get replies. The price also might sting a lil bit depending on what model you’re going to buy. In any event, it's worth every penny.

I had a bad experience because I made a purchase from one of them and paid with a debit card and the money was paid and charged and they canceled the order twice. After many emails and calls, they request that I send them my driver's license and I told them all, this is so strange, not even in Nieman Marcus do they ask you for that, they simply process the order and that's it, I will never buy from them again.

I ordered a product 22 June and am still waiting for delivery from UPS. I have contacted Blvgari who initially responded. However I have not been updated as they assured me. Very frustrating as I have put the day aside as I was told delivery had been scheduled for the day.

I had a truly wonderful experience visiting the Bvlgari boutique at ION Orchard, Singapore. Despite it being close to closing time, Mr. Robin took the time to assist me with great care and patience. He attentively guided me through the watch collection and offered thoughtful advice on how to wear the pieces I tried on.

It was a special day for me, and I’m so happy to have purchased a Bvlgari timepiece to mark my 35th birthday anniversary. I will definitely return to this boutique for future purchases.

Ordered very expensive aftershave. Had to pay a UPS custom charge of £118. My wife unfortunately paid this as I was in bed from working nights as I certainly would not have paid it.
Customer services are now ignoring me so take my advice and go somewhere else.

I recently visited the New Bond Street store to treat myself to a new ring, and received impeccable service from Evangelina, who was not only very attentive, but also highly knowledgeable and very easy to chat with. I was also introduced to their fantastic watch collection and was even allowed to try some on (despite being out of my budget)! Overall, I thoroughly enjoyed my visit to Bvlgari and won't hesitate to visit this particular store again in the future. Thank you for making my day so memorable!

Precisi veloci e molto cordiali!!!!! Super consigliato✌🏻

Acquisto online un profumo per un regalo con consegna stimata 1-2 giorni, dopo una settimana e innumerevoli telefonate ancora non ho ricevuto nulla. A questo punto ho chiesto il rimborso …Arriverà almeno questo? Spero Una delusione enorme da un marchio come Bulgari

The price is too expensive compared to the features offered. There are other brands with similar quality but a more reasonable price