Great customer interaction and very prompt service . I’ve bought from this company before and know that the wood they supply is the best quality you can buy . Well packaged product and even the delive... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Excellent service. Top quality wood, having bought and used last year it was good to have my chimney sweep remark on the fact that I must be using good wood as the flue was near spotless.
When I initially placed an order there were difficulties with the payment due to problems with my mobile. The company then emailed me to try and resolve this, which I did not expect and was grateful f... Se mer
Företaget har svarat
Easy to use website and very prompt delivery. Quality Kiln Dried Logs on a well stacked pallet. Recommend this company 👌
Företagsinformation
Skrivet av företaget
Supplier of hardwood firewood, supplying kiln-dried hardwood logs in the UK and Ireland since 2014.
Kontaktuppgifter
3 Crompton street, BL9 0AD, Bury, Storbritannien
- 07716210180
- sales@buyfirewooddirect.co.uk
- www.buyfirewooddirect.co.uk
4,8
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från BUY FIREWOOD DIRECT
Dear Jon, we really appreciate your kind words! Nice to hear you’re happy with the wood and delivery.
Recent Delivery
Recent Delivery
Whilst I specified a 7.5 ton Truck this did not seem to be recognised.
Notification of arrival was not 1 hour before as asked.
I was only given 24 hours notice if delivered - fortunately was out.
Having said that the driver was excellent and got the load to where I wanted it.
22 oktober 2025
Svar från BUY FIREWOOD DIRECT
Dear Richard, thank you for your feedback.
We’re sorry to hear about the inconvenience regarding the delivery notice and vehicle type. While we always pass on such requests (including 7.5-ton truck and call-ahead instructions) to Palletways, unfortunately they cannot always guarantee them under the standard economy service.
We truly appreciate your understanding — and we’re glad to hear the driver was helpful and got the crate where you needed it. We’ll share your comments with Palletways to help improve the service.
Thank you again for your order and for taking the time to let us know.
Excellent service
The wood was perfect size and properly dry. Delivered by a really polite driver. Well chuffed.
21 oktober 2025
Svar från BUY FIREWOOD DIRECT
Dear Leslie, so pleased you’re happy with both the logs and the driver — we’ll pass on your kind words! Happy to hear you’re “well chuffed”!
Excellent and reliable
Great website. Swift delivery. Driver very helpful in unloading pallet on to a side passage. Overall excellent service.
21 oktober 2025
Svar från BUY FIREWOOD DIRECT
Dear Ron, we really appreciate your kind words! We are happy to know our firewood and service met your needs - enjoy your fires!
Excellent and fast service as always
Excellent and fast service as always. Credit also has to go to the excellent and accommodating palletways delivery staff.
20 oktober 2025
Svar från BUY FIREWOOD DIRECT
Dear Customer, your support keeps us going! Thanks for your lovely words! We’re grateful for your loyalty and for staying with us year after year!
Good Quality firewood at a competitive…
Good Quality firewood at a competitive price delivered on time
20 oktober 2025
Svar från BUY FIREWOOD DIRECT
Dear Ken, thank you for your positive feedback! We're always happy to deliver warmth and quality to your home.
Excellent Service.
Having been badly let down by Rathwood I turned to Buy Firewood Direct and had my order delivered promptly. The quality of the wood itself is excellent and their service top class.....so long Rathwood, hello Buy Firewood Direct!
25 oktober 2025
Omdöme utan inbjudan
Svar från BUY FIREWOOD DIRECT
Dear Ciaran, your support keeps us going! Thanks for your lovely words and for choosing Buy Firewood Direct!
They keep giving me wood!
This is my third year using them. Simple and fast ordering and quick delivery too. Good quality logs.
16 oktober 2025
Svar från BUY FIREWOOD DIRECT
Dear Jon, we truly appreciate your loyal support over the years. It’s great to know you’re satisfied with our firewood and delivery - enjoy your firewood!
Svar från BUY FIREWOOD DIRECT
Dear Neil, thanks for taking the time to leave a positive review! We’re happy our service met your standards.
Svar från BUY FIREWOOD DIRECT
Dear Alun, your support keeps us going! Thanks for your positive words and for choosing Buy Firewood Direct.
Good prices and fast delivery
Good prices and fast delivery. Good communication from ordering to delivery. I've used them for years...
30 september 2025
Svar från BUY FIREWOOD DIRECT
Dear Simon, thank you for your positive feedback! We're always happy to deliver warmth and quality to your home. We deeply appreciate your many years with us!
Svar från BUY FIREWOOD DIRECT
Dear Paul, we’re grateful for your kind review and continued trust in us. Enjoy your firewood!
fabulous service
easy to order online. very quick delivery put exactly where I wanted it this is what keeps me coming back for my firewood needs
29 september 2025
Svar från BUY FIREWOOD DIRECT
Dear Richard, it’s great to know you’re satisfied with our firewood and delivery — thank you for sharing your experience!
Great logs
Great logs, let down by delivery.
Palletways were neigh on hopeless with the delivery days late and poor communication.
29 september 2025
Svar från BUY FIREWOOD DIRECT
Dear Robert, thank you for your review! We sincerely apologize for the delivery delay. As we already informed, the Palletways depot had an unexpectedly high number of deliveries, which caused this situation. We are really sorry for inconvenience.
Svar från BUY FIREWOOD DIRECT
Dear Alan, thank you so much for your kind words! We’re delighted to hear you’re happy with our firewood and delivery!
Svar från BUY FIREWOOD DIRECT
Dear Ben, thanks for taking the time to leave such a great review! We're thrilled our firewood and service met your expectations.
Excellent service.
I've been ordering firewood from Firewood direct for a number of years and have never had a problem. Their wood is consistently dried, burns hot and clean, and is very well crated for delivery. Overall, I'm very happy--I just wish they had more quantities of kiln-dried ash... Oh, I don't think you'll find a better price.
29 september 2025
Svar från BUY FIREWOOD DIRECT
Dear Richard, thank you for your wonderful feedback! We're proud to provide top-quality firewood and reliable delivery every time. Thank you for being with us for so many years!
Svar från BUY FIREWOOD DIRECT
Dear Ariadne, we’re delighted to hear you’re happy with our firewood! Thank You!
Svar från BUY FIREWOOD DIRECT
Dear Anthony, thank you for your positive feedback and thank you for choosing Buy Firewood Direct!
Delivered in a couple of days
Delivered in a couple of days, well packed and very dry wood. Used packing material to crest kindling. Great service.
28 september 2025
Svar från BUY FIREWOOD DIRECT
Dear Peter, thanks for your review!We’re so pleased to know everything arrived on time and in great condition — enjoy your fires! Glad to hear the packaging came in handy for kindling too, as our pallets are safe to burn and contain no chemicals.
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