NatWest Omdömen 

Vile Incompetent and useless beyond anything you could imagine

Awful service, awful onboarding for new business accounts. On hold for huge amounts of time, only to be passed from team to team - or told I need to visit a branch (of which they've closed every branch near me). I was told by some smarmy staff member that its impossible to be more than an hour from a branch, but after entering my postcode, quickly proved them wrong. After 20 years with them, I will now have to be moving my personal and business accounts to someone more reliable. Natwest make it impossible to do business reliably.

Support staff at Nat West Business Profile Review team are not trained to support the small business in getting the problems sorted:
portal locks up without any reason
staff cannot email back with a response - they send out mail by snail mail - this is 2024:(
staff cannot call back but take your telephone number incase the line drops yet they cannot call you back to let you know that the portal has been sorted out and you can now access it!
Give out wrong information as to who can certify documents - apparently to NatWest only solicitors and accountants can certify the documents and definitely NOT Notary - this is how well trained staff are to give advice!
Never been able to speak to 1 person twice!
NatWest used to be a good bank to deal with as small business owners - not any more!!

Poor Customer Service:

It never takes less than 45 minutes to reach anyone. The Account Opening process for new business accounts is absolutely horrific if there is more than one signatory. No one seems to care and all I get told is that they do 3000 applications every day.

Applied for business account and have been waiting for over 3 weeks and nothing happened then contacted them TWICE and a guy called Mark Adams confirmed that he would give me a ring but never did… I’ve tried to contact him myself but he never answers the phone. Just gave up and applied through other bank.

Tried to open a new business account with NatWest. Waited a couple of weeks then called up to ask what was happening. Got an email back that day asking a few questions which I replied to straight away. Waited a few more days, nothing. So called up again and eventually got an email asking to fill in a form, which I filled in and sent off straight away. Then? Nothing. After a few days I call up again, and eventually get an email, apparently they need bank statements, which I send over straight away. Then, nothing for days. Eventually I call up and they send me a contract to sign, which I sign straight away. Then? Nothing for days of course, I'm getting used to it at this point. When I call they tell me you have to wait 2-3 business days. A few days later we get the same contract to sign again with no explanation. So we sign it and what happens? Nothing. Eventually, after 5 weeks of waiting around I lose my patience and cancel the application. Applied to Monzo and had an account set up in half an hour, which just shows what can be done really. NatWest were completely incompetent, interminably slow, only providing updates and progressing the application when I chased them. Zero communication. Appalling. Avoid if you value your sanity.

This is now intolerable I think we have been more than patient, you have sent someone else's email notice to my email AGAIN, it's not addressed to me , huge Breach on your behalf discussing service 10th time to get online banking in business, so something is not right on your side. all of these errors are yours , take responsibility we are registered charity and we believe you are not been treated fairly , no respect at all all we want to do is be able to go online and you have made it hell for my Trustees and I. Continuing to ask for signatures ridiculous how many bloody times

Switched from Natwest to Co-Op Business banking 3 yrs ago and ALL Direct Debits, Standing Orders AND IMPORTANTLY ALL PAYEES.
On 1st Nov, I switched back and on the 2nd Nov realised that NON of the 130 or so Payees had been transfered :-(
Raised a complaint on 2nd, but still awaiting resolution ONE MONTH ON - VERY POOR CUSTOMER SERVICE - CAN'T SPEAK TO ANYONE IN SWITCHING - CUSTOMER COMPLAINTS DON'T GET BACK TO YOU - MANAGERS PASS THE BOOK!!!

Since July 2023, I have been trying to retrieve money from my dormant business account. I have provided all the details they need on their prescribed form, have emailed the relevant team for updates, but no response from them.
As of today, there has been no communication from the relevant team.
I raised a complaint towards this issue and it has been 6 weeks, but no solution in sight.
Have emailed their CEO as well, but no response.

Diabolical. I have an business application in progress for a small charity account. I made the mistake of logging out, and now I can't get back in. Tried changing the password, as e-requested. Nothing. The only option available for support is CORA. One incredibly useless AI. I am going to look for other providers.

NIGHTMARE EXPERIENCE WITH BUSINESS CREDIT CARD unable to clear the balance by using online banking and clear spend which is supposed to be the credit card app. Spent 1 hour and a half on the phone, speaking whit a person that seemed to be sleeping and was unable to let me pay! Skip and skip my call and still unable to pay the balance! In 2023 is a total shame to provide a credit card service like this!

The service at Nat West used to ne brilliant. It is now worse than useless. Too many things are done overseas and there is little power locally to sor tout the nuymerous problems. MNost of the problems are actually over-zealous bureaucracy from head office.

The branches are still good but everything that is central seem overly process driven with NO regard for customer service.

If I could give a minus I would. I'd recommend that you are better off setting fire to your own money before opening an account with Natwest. I have had more issues in 8 months with these than in 16 years with Lloyds. Clearspend is a joke as well. And I wouldn't bother asking for help or think about raising a complaint when no one will help as they do not care.

I have been banking personally and professionally with NATWEST for over 40 years.
they used to have proper bank managers
they used to be professional
they used to provide a decent counter service
they used to be helpful

Now they are just an online mess of unfathomable bureaucracy.
the offer nothing above any other bank and in fact a lot less.
Our experiences with HSBC are not much better but there online facilities are at least functional

I tried to open a business account with NatWest over 2 months ago. After a few emails to verify my identity all went quiet. Eventually they asked for business information, there was a phone call to discuss the business, then I was asked to submit bank statements. Again silence for a while, eventually I chased and it turned out they didn't get my email, so I resent. Finally I got moved to a different person, who asked me to repeat all the ID processes submit more business info. Then silence again, no indication if my application was moving forwards or not. After 2 months and 2 days, I gave up. I went to another bank and the account was open same day!

Just been trying to let NatWest Business that the ability to download my transactions in excel format is super glitchy on their website and not working. After I think 4 emails the customer service assistant victoria.fallows
has said that they can't help you can't export in an excel format. I sent her a photo showing the button. She says I need to escalate to the Ombudsman! Very strange customer service behaviour. Refuses to take to her manager. Think NatWest has forgotten that it needs to get the basics right! Look forward to them resolving this for all customers.

If you work in a remote area, Offshore or anywhere where you do not have a mobile signal then do not accept a Natwest Credit card that is in any way associated with Clearspend. The reason for this is that they assume that everyone in the world has a mobile connection all the time and so they send a code via text to your phone to access your account. which is impossible if you don't have a signal.

Do not open a Business Account, they make you update a ridiculous "Business Profile" online which is impossible to complete (been trying for 3 years) when each step is rejected they threaten to restrict access to your own money until completed! Starling Bank here we come.

Abysmal Service. Attempting to open a business account with Natwest. Submit all identity checks with Hooyu 6-Mar. All docs OK, approved. Then Natwest responds a week later to say "Your nationality with Companies House is different to your bank application, please update Companies House & advise when done".
No, I respond, I do not wish to update Companies House. I have dual citizenship so wish to update the application with the bank to my other nationality.
So Natwest resubmits Hooyu process again, which I dutifully complete with new passport etc.
Then a week later, Natwest requests that I do the Hooyu process *again* for a 3rd time. On this 3rd attempt, it now requires either a "Travel Visa" or a "Residence Card" as 2nd evidence of identity. I have neither of those, as I am a full British Citizen with a passport. But submitting my British passport, along with my other nationality, "fails" in the logic of Hooyu. There is no support to call, no one you can go to for help or assistance. Just a "computer says no" experience. Natwest have not responded to my pleas for assistance. Strikes me that they are going out of their way to say "We don't want your business. Unless you are turning over £1M+, just forget it".
Natwest / Hooyu - it is working. I will make it my personal business to make sure I *never* bank with you. As for Hooyu development team, your identity experience is appalling. What ever happened to going into a bank, seeing your business manager, and setting up an account in 20mins?

Natwest Business online application does not accept my company number.
If their online system is that bad, why should I waste my precious time and effort finding a work-around???
Guys, are you that bad ???
I have been trading for 8 years.