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I would like say how brilliant our journey has been with Buildstore, and how they have helped bring our Project to a successful conclusion, and such a more pleasurable experience.

I would also like to say personally how great the Customer Support Agent Claire Graham has been, when I was unsure of the exact process, she explained in very clear simple terms with a very kind, informative, and polite manner.

In my role as a Company Director, these are the sort of people, I would love to employ.

Regards Ian

The Team at Buildstore have been excellent, they have kept me informed and contacted me, as and when there has been any changes or up-dates.

All positive experience over 2 years from application to the final stage funds release. Professional, efficient service and friendly guidance through the complicated process of financing self-buid project.

We have been dealing with the team at BuildStore for over 2 years on our project, we have found the team to be knowledgeable and helpful in guiding us through the process & advise on products to ensure our project remained compliant at each stage and we would not hesitate to use them again.

They go the extra mile and can be relied upon when unexpected delays or issues occur, or deadlines are approaching and things need to happen quickly.
Andy Lochrie in the Stage Release team has been especially helpful, particularly given the Pandemic.
Would definitely recommend BuildStore for any future projects!

Great experience so far - especially Claire Graham who has been quick to respond and very helpful.

The whole selfbuild mortgage process is anything but straightforward. But from the initial conversation with my advisor through to my own personal underwriter at Buildloan I have been patiently guided through the whole process. At every step I felt assured that the advice and guidance was tailored specifically to my personal circumstances. All aspects were dealt with in a very time efficient manner despite the challenges of the COVID-19 situation. I would have no hesitation at all in recommending Buildstore/Buildloan for your selfbuild mortgage. Thank you Stuart and Michael.

Helpful knowledgeable staff. Prompt service.

Excellent to deal with and Claire Graham our agent was terrific. Nothing was too much trouble for Claire and she was cheery and kind on the phone.

Always responded to queries in a timely manner even during the pandemic with clear to understand instructions. The whole process was much smoother than I had anticipated. Great overall service

Very helpful, would definitely recommend.
I've been dealing with Claire Graham from the start and she's been nothing but helpful!

From initial contact to completion the service was nothing short of excellent. All stages explained and made very easy to understand.

I just wanted to take the time to write a review as the service I have received from Claire Graham has been absolutely flawless. Not only has she made the process very smooth and effortless she has been over and above helpful. I can't recommend your company and staff enough as in a stressful time building a house and the current climate all the stresses have been eliminated by the outstanding service i have received. Kindest regards Christopher Currie

We chose Buildstore and then Buildloan to fund our self build. We’ve never done anything like this before. From first contact to the over the phone assessment to discuss our situation, and agreement of the funds required, we have felt the service has been personal, having the same point of contact during the application stage was so helpful. The process has been explained throughout. The interest rates are competitive and variable so have recently gone down. Moving on to the stage release, this has been the least stressful part of the whole build, there isn’t a lot of paperwork and the turnaround between sending the stage release form to having funds in our account have been 5 days or less (even during COVID-19 restrictions). Thank you to the stage release team, Claire has now explained the final retention payment process so we are looking forward to a couple of months time and having a completion certificate in our hands in order to get this. Big thanks to Buildstore/Buildloan.

Very good service, even though self build mortgages are much more challenging products. Nothing alike standard residential mortgages. Claire was great dealing with our case, we were supposed to have a valuation instructed just when the lock down started but with both our efforts found a way of getting funds released. Very pleased with the outcome.

Good company to deal with, made things easy and quick response to emails were a big plus. Would use again for sure

Good communication and excellent efficiency were applied in all departments. I was very pleased with the assistance provided during the application stages. I would highly recommend BuildStore.

Assistance has always been on hand throughout the process and communication excellent.

In normal market Build Store would have been quick & efficient in looking after the stage release payments on our self build, but given they are dealing with this in the Lockdown it's really impressive. We have our site insurance and warranty through them, and all part of the business have been outstanding. Highly recommend

Good customer service even during covid 19. Great comms