Brunel Insurance for People  Omdömen 

The whole experience was made to be quick and easy and very professional thanks to your excellent Personal Line Account Manager, Melissa Alleston. She was extremely helpful and informative and showed empathy to my situation. She is an asset to your company. i chose this insurance based on Melissa's handling of the whole process, despite your insurance not been the least expensive out of the quotes i got before choosing Brunel.

The care taken to ensure the best possible outcome was superb….
Friendly, courteous and knowledgeable

Brunel continues to give the good and reliable service I have come to expect over many years.

Wynne was extremely patient and answered all our questions thoroughly. She was very personable and helped us with our original and top up policy. Very pleased with the service we received.

I have dealt with Rachel D'ath for many years with both my car and household insurance.

She is always, friendly, polite and ensures that we get both good cover and a fair price

We have been using Rachel De’ath for several years for our annual travel insurance. Rachel is always helpful and responsive via telephone or email. She has recently assisted with a health query and resolved and updated our policy promptly and efficiently. Thanks Rachel, your assistance has been very appreciated.

I was very well received by Philip who took my initial enquiry call. He was knowledgeable, thorough and courteous. After several dismal attempts elsewhere to insure our new home Brunel Insurance sorted it out to our satisfaction on the same day. I would recommend them to everyone without hesitation.

The boat I bought has been insured through the efforts and expertise of Simon Lewis.. a fantastic result for me. I would wholeheartedly recommend Brunel and Simon in particular. I now have peace of mind which insurance is all about.

Rachael De’ath has helped us find travel insurance for the past two years. Rachael has always been excellent and has found us competitive quotes in a difficult market. Highly recommended.

I have been looking for travel insurance for a month or so now and stuggled due to the cost being high with my partner having a medical condition. I looked on the Martin Lewis website and rang the British Insurance Brokers Association who put me through to Brunel. Rachael Calvert was the advisor and was really helpful and secured my travel insurance at a much better price. Great service.

Once again, efficient and appropriate service. Prior to quoting for my motor insurance, a curtesy call to check if my details and requirements were unchanged; after which a speedy follow up with a competitive quote.

Given my age and medical history, securing travel insurance is far from straightforward, particularly when needed at short notice. Rachael De'Ath provided the most efficient and effective service one could wish for and came up with an immediate solution. Brilliant service.

The communication was superb, the service was exceptional and all my questions answered quickly and accurately

Thankfully and even though was dealing with loss of my father and having to sort things regarding empty house insurance karla from the brunel team was great in explaining and a true help most grateful and would definitely recommend them I will even consider them for home insurance and contents when the renovation work is completed most helpful indeed

Patience, understanding and an appreciation of customer service, even if the customer does not understand the myriad of detail

Rachael De'Ath at Brunel Insurance was extremely helpful and very efficient in sorting out my Annual Car Insurance at a competitive rate. Definitely will use her again.

‭Disappointed with the service received particularly after reading so many positive Trustpilot reviews. We were looking for a bespoke travel insurance policy as our criteria didn’t fit the standard “off the shelf policy” - nothing considered high risk, a policy for a fit and healthy young person. We were shocked at how high the quote was (+400% higher than a standard policy) when the reason for the quote was low risk. We wanted to better understand the rationale for the high price and asked specific questions via email, which were ignored in the reply from the advisor. In order to potentially be spending so much money we needed to understand the detail to make an informed decision so asked again, the reply, in a nutshell, said go elsewhere and didn’t help at all. The service was very unfriendly with no personal circumstance consideration given, no human touch and no negotiation or alternatives offered. A case of “computer says no”, with no further discussion or help offered. The end! A real shame. ‬We took the advisor’s advice to look elsewhere and have managed to secure a policy elsewhere at a fraction of the price quoted by Brunel.

Thank you to Rachael De’ath for making the renewal process for travel insurance quick and easy (but still thorough!).

Simon Lewis found us a home insurance policy and he was amazing, incredibly helpful, and super responsive. He made the process stress free and answered all of my questions promptly. He also moved very quickly in finding us the perfect policy, which I greatly appreciated. Couldn't be more satisfied with his service.