Ordering process easy, winter pansies arrived when expected and in good health. Plants not labelled for colour and have lots more yellow and only 2 white out of 30 Silhouette mix.
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Most of the plants were fine other than the Pansy Panola XP Scarlets which had been over soaked prior to delivery and mostly just crumbled and fell apart. After planting over half have died and you d... Se mer
Företaget har svarat
Easy to order and all the plug plants (violas) were excellent quality. Delivered on time with pre-arranged dates for delivery. Cannot fault the service. Have ordered before and will order in the f... Se mer
Företaget har svarat
This is my fourth order from Brookside, I keep going back to them as there plants are always high quality. You get exactly what you order, delivered well packed and when expected. Well done Brooks... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
We supply only the very best quality plants at a time of your choosing. We’ve developed tried and tested systems to allow you to select a specific dispatch week for your plants when you place your order. This allows you to accurately plan your crops, help you save money by avoiding unnecessary heating of greenhouses and reduce inconvenience around delivery timings. Further recent investment in our systems now means that not only do we allow you to pick a dispatch week for your plants, if you have supplied us with your email address, we will now advise you in advance of the day that we intend to dispatch your plants on.
Why Buy From Brookside Nursery?
Skrivet av företaget
- All our plants are carefully hand checked and selected by our expert order packing staff who all live locally to the nursery, returning to us every year to help during our busy spring season. All our plug plants are securely packed in specially designed packaging to keep the root system in place and the foliage protected in transit. Our plastic ‘blister pack’ packaging is manufactured from recycled material and is fully recyclable. Our cardboard packaging is also fully recyclable. We send out comprehensive growing instructions with each order to help you get the best from your plants.
Kontaktuppgifter
Brookside Nursery, School Lane, B78 3DW, Tamworth, Storbritannien
- 0333 335 6789
- care@brooksidenursery.co.uk
- www.brooksidenursery.co.uk
4,7
Utmärkt
16 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Plugs arrived as and when expected.
Plugs arrived as and when expected.
Healthy despite being thrown over the wall by the Mail or carrier.
Doing well and am pleased with them, thank you though they need to grow a lot.
Will be in touch again
8 september 2026
Svar från Brookside Nursery
W Spink,
We're so pleased to hear your plugs arrived as expected and are doing well! We are also please our packaing assisted the plants with their rough delivery. We look forward to you ordering again.
Anne, Brookside Nursery
Excellent quality plug plants
Excellent quality plug plants, arrived when they said they would in perfect condition.
7 september 2026
Svar från Brookside Nursery
Esther Louise,
We're so pleased to hear that your plug plants were of excellent quality and arrived exactly when expected in perfect condition. We appreciate your positive feedback!
Anne, Brookside Nursery
excellent quality plug plants
excellent quality plug plants. wouldn’t go anywhere else. i like the fact you can choose the week of delivery or collect in person and they notify you as soon as they are ready. all packed up carefully ready and waiting and moist. 350
plugs for sbout £36 is excellent value for money.
7 september 2026
Svar från Brookside Nursery
carol cheshire,
We're so pleased to hear you're happy with the quality of our plug plants and find our delivery and collection options convenient. It's wonderful that they arrived carefully packed and moist, and that you feel they offer excellent value for money.
Anne, Brookside Nursery
Alway exceptional
7 september 2026
Svar från Brookside Nursery
Hi
Thank you for your review.
Anne, Brookside Plant Nursery
I was very disappointed with the service & price …
I was disappointed with the overall service - the parcel arrived on my doorstep in an upright portrait position & not horizontal - although I accept this is the fault of the courier. However, the plants were badly damaged with several of them bent or broken. I emailed the supplier immediately and to date have not received a response. I would not use this company again due firstly to the delivery issue & secondly the items are overpriced for what I have received. I cannot envisage my two baskets ever resembling the image on their website
7 september 2026
Svar från Brookside Nursery
Hi Ann
Thank you for taking the time to write a review. We are very sorry to hear your order arrived damaged, this is certainly not what we would expect.
I have completed a search on your email and unfortnately we have not received a message from you about this, which is why we have not responded as of yet. Resolving issues with our customers when they arise is paramount, which is why I have contacted you directly to see if we can look to a resolution for you.
Kind regards,
Anne
Everything satisfactory
1 september 2026
Svar från Brookside Nursery
Hi
Thank you for your review.
Anne, Brookside Plant Nursery
Received plants in good condition and…
Received plants in good condition and on time good quality and good size plants.
2 september 2026
Svar från Brookside Nursery
D.Scott.,
We're so pleased your plants arrived in good condition, on time, and that you're happy with their quality and size. We appreciate your positive feedback!
Anne, Brookside Nursery
I bought lavender plants which were…
I bought lavender plants which were damaged in the post. Brookside replaced them very quickly.
Good customer service. Good care instructions. I would recommend them.
1 september 2026
Svar från Brookside Nursery
rose martin,
We're so pleased to hear that we were able to quickly resolve the issue with the damaged plants and that you're happy with our customer service and care instructions. We truly appreciate your recommendation!
Anne, Brookside Nursery
Fantastic service and fine quality plants
It was refreshing and very convenient for me to have been able to choose a preferred week for delivery of my plug plants.
Brookside Nursery kept to the delivery schedule, and communication over the transaction was clear.
My plants arrived in great condition, having been well packaged. Crucially, they were very all very healthy.
1 september 2026
Svar från Brookside Nursery
Hi,
We're delighted to hear that choosing your preferred delivery week was convenient for you! It's wonderful to know that we kept to the schedule, communication was clear, and your well-packaged plants arrived healthy and in great condition.
Anne, Brookside Nursery
This was the first time I have bought…
This was the first time I have bought plants from you. Really pleased with them
1 september 2026
Svar från Brookside Nursery
Mr O Neil,
We are so pleased to hear that you are happy with your first plant purchase from us! Thank you for your wonderful feedback.
Anne, Brookside Nursery
Exactly as it said on the ‘tin’!
Exactly a what I’ve asked for in good condition brilliantly delivered
1 september 2026
Svar från Brookside Nursery
Alf,
We're so pleased your order was exactly what you asked for, in good condition, and brilliantly delivered. We appreciate your positive feedback!
Anne, Brookside Nursery
Problem order was replaced free great
Problem arose and my order was replaced free of charge without any query pleased with replacement
26 augusti 2026
Svar från Brookside Nursery
PFR,
We're glad we could resolve the issue quickly and provide a satisfactory replacement. Thank you for your positive feedback!
Anne, Brookside Nursery
Great plants all growing well apart…
Great plants all growing well apart from delivery of one box that took a journey around the midlands managed to save plants when arrived after two weeks from dispatch great company to deal with though never had problems with Brookside
26 augusti 2026
Svar från Brookside Nursery
Hi,
We're so pleased to hear that your plants are growing well! We sincerely apologise for the 9 day delay and the extended journey one of your boxes took. We're glad you were able to save the plants upon their arrival. Thank you for your continued support.
If you have any furtehr trouble please conatct us as we will always look to resolve.
Anne, Brookside Nursery
Svar från Brookside Nursery
Angela at Roche,
We're so happy to hear you had such a positive experience with our plants, service, and delivery. We truly appreciate your kind feedback.
Anne, Brookside Nursery
You were recommended by a good friend…
You were recommended by a good friend who has been a customer for years. I liked the ability to decide delivery date. The plants arrived in excellent condition and having been potted up are now showing their colours in the greenhouse. All 400 of them.
1 september 2026
Svar från Brookside Nursery
Mr Robert Livingstone,
We're delighted to hear that a friend's recommendation led you to us! We're glad you appreciated the flexible delivery date and that all 400 plants arrived in excellent condition, now thriving in your greenhouse.
Anne, Brookside Nursery
Svar från Brookside Nursery
Hi Alan
Please accept our sincere apologies you were unhappy with your plants on arrival, this is certainly not what we would expect.
I cannot see you have contacted us in regard to this and we would love to resolve this for you, therefore I have emailed you directly to gain further information and look to a resolution with you.
Kind regards,
Anne
Brookside Plant Nursery
Svar från Brookside Nursery
Jan Ward,
We're so pleased you found the ordering process easy and that your delivery arrived as expected and in excellent condition. Thank you for your positive feedback!
Anne, Brookside Nursery
Svar från Brookside Nursery
MR Sebastian Cool,
We are so happy to hear that you are very pleased with your order of plug plants. Thank you for your kind feedback!
Anne, Brookside Nursery
Plug plants arrived in good time and in…
Plug plants arrived in good time and in great condition. They have been potted up and all are thriving. Not one has died. Thank you
2 september 2026
Svar från Brookside Nursery
Hi,
We're so pleased to hear your plug plants arrived promptly and are thriving! It's wonderful to know they've all taken well. Thank you for your positive feedback!
Anne, Brookside Nursery
As always lovely healthy plants and so…
As always lovely healthy plants and so well packed
2 september 2026
Svar från Brookside Nursery
Susan Slyfield,
We're so pleased to hear that your plants arrived lovely, healthy, and exceptionally well-packed. We appreciate your kind words!
Anne, Brookside Nursery
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.