Brooks Brothers Omdömen 

I ordered 7 items. The delivery contained only one but I have been charged for all 7 - a breach of contract. A week ago I was told they would be despatched "shortly". Nothing has happened. Emails are no longer acknowledged or responded to - in fact the automated response has been discontinued. I wonder if this company is about to go out of business although their website is still active.

Twice Brooks Brothers have failed. Once they sold out of an item WHILE I was still shopping on their online store, I was trying to purchase sneakers and had them in my cart. I went back to spend even more money and get some sweaters, while I was looking for the correct size they sold the sneakers right out from under me. The second order I placed was for a sweater, multiple sweaters actually, the last one was a gift. NOt only did they break up the shipment of 5 sweaters which isn't that big of a deal but they waited 5 days and sent me an email "Sorry we are sold out blah blah blah". FOr a higher-end brand, your service and inventory control is poor--probably why you went bankrupt in the first place. I won't ever buy anything from Brooks Brothers again because of this experience. Also, their customer service rep was a complete failure. Told me nothing. Brooks Brothers your clothing isn't worth the hassle or the money you charge -see ya.

I ordered and returned a pair of shoes that did not fit and used their shipping label and have a receipt for the return but they have not credited my account. An email to customer service said that someone would respond but no one responded,

INEPT AND RUDE MANAGEMENT

I’ve shopped at Brooks Brothers for over 60 years, and remember my first trip into the Boston Store. As the salesmen (yes, it was another time, no women yet....) explained with pride and detail each piece of selected clothing, i was impressed by their professional presence and courtesy.
September 27th, I went into the recently reopened Kittery Outlet branch of Brooks Brothers to pick up a sweater for an upcoming trip. I asked a salesman, who I knew, if he could help, and was immediately interrupted by a person dressed in sneakers and an untucked in shirt. I later found out he was the new store manager. I was told that only HE could help me as the regular sales clerk had punched out on break. In the course of conversation, as my order was being processed, I asked if the new ownership would try to improve the lagging quality of the company’s merchandise. I was stunned when the new manager suggested maybe I should shop elsewhere.
If this is the NEW face of the NEW Brooks Brothers, maybe I should heed his advice.

Shipping Service is very bad. Compare to other merchandise its way beyond worse. It takes 2 weeks to receive an item and to return the item back to their warehouse almost a month and then processing the refund another week. Really...

As a customer for decades, I can tell you the quality has changed somewhat but the quality is still good.Seems like clothing quality has gone down across the board regardless of were you shop these days. What has changed the most at Brooks Brothers is the customer service. It's horrible. The last straw was when a customer service rep lied to me over the phone about a problem. It was never taken care of even though she promised it would be taken care of. My subsequent e-mails and phone calls were simply ignored and the problem was never solved. It's good the company is now declaring bankruptcy. Perhaps the next owner will bring it back to what it once was. This was not my only bad , recent experience with customer service.

Fraud and rip off. Don't order online. After repeated attemps to check out using my paypal card the system would not take the order. What they did take was over 900 bucks worth of credit approval from my paypal account with no order attached. Paypal says I will have to wait 21 days for the pending approval to drop off in order to file a dispute. Brooks Brothers says they have no way to cancel the approval because they can't see it.. I am beyond flustrated with this rip off company. Buyer beware.

You need to answer your lines before we are forced to report fraud on a charge. You do not readily have an available email or other to contact you. Shady doesn't even come close to describing right now.

VC/tc

Bought four shirts on line last week and only two delivered and dispatch indicated order completed.
No answers from customer services in spite of repeated emails. No phone contact available.
Lost $130. A fraud. Don’t buy from this firm.

Made my first purchase from this company when I bought some shirts. When they arrived I discovered that the shirts were much bigger than the size guide indicated they should be and were really poorly made. There is nothing in the package or the website regarding returns. I have emailed and tried contacting customer service via the web but all communications have been ignored. Really unhappy. Zero customer service.
DO NOT WASTE YOUR MONEY

What a joke called their customer service dept on hold for 1 hour, I can see why they are going bankrupt.

This is a deceitful company. I cancelled my order right away in 10 minutes window after realizing I ordered the masks twice through different sellers. You ignored my request and charged money anyway. You’ve got to be ashamed of yourself.

I just placed an order through the Brooks Brothers call center and I had the nicest customer service representative. Her name is Michelle “Shelly” Galbraith. So patient and nice . She helped out with issues I was having with my rewards. Thanks again!!

Quality is good. That service though... called them on a Sunday morning to remove one item from my online order. This woman with a hoarse voice picked up my call and couldn’t be more bothered. She sounded as if she had just woken up (or maybe she actually did) and she freaking sighed after she heard what I was requesting her to do. What company would allow this kind of customer service??!! Holy cow. But she eventually did help me, not with a struggle though. I do like their clothes dispite the price hike. But that customer service, or the lack of, is making me look elsewhere to donate my dough.

Brooks Brothers merchandise is fine however customer service (online) is terrible. I ordered 3 identical items (except for colour) and received 3 shipments, one each over 3 days. In addition to this being environmentally unfriendly and my having to deal with disinfecting 3 packages, due to COVID-19 precautions), the shipments were international and had to clear customs, resulting in excess handling charges. Brooks Bothers customer service was very unaccommodating and I finally gave up on trying to recover what was a small amount of money. I was a customer for many years and will not shop there again.

VERY VERY POOR. ITEM WAS MIS-DELIVERED BUT THE COMPANY STILL DID NOT SORT IT OUT.
MANAGER NAMED PETER WAS VERY RUDE AND UNPROFESSIONAL.
IF YOU ARE FROM THE UK AVOID THESE SCAMMERS!!!
THEY STOLE FROM ME AROUND £300.00. PATHETIC......

This store is way over-priced. It used to be that you would pay more than twice what you'd pay in another store for a special occasion because you could count on the quality. Now, you order cashmere sweaters, polo shirts for Fathers' Day etc. from them and the quality is CHEAP. The prices are not, even on sale. "Made in China" on almost everything they sell. Shame on them, for so many reasons.

I go to Americana mall store in Roslyn for years or the one in east side or west Side of Manhattan.
I made a purchase of 4 pants and 4 shirts IN EARLY January 2020. But the pants needed to get fixed. So after looking for someone for 20 minutes to help me, and anytime I opened my mouth to ask for help, many of customer services passing by me with a superior look on their faces, finally I approached to one customer service that was running around. Every time I got the feeling of being look down. I was told I the pants/ trousers will be shipped in 12 days to my home, and I paid for delivery as well. Ten, Called around late January, and was tolled they are not ready, they will shipped ASAP ready. Then I called March 6th to General customer service telephone # . And after explaining everything, I was told ‘ well they do not know anything about my order since our computer system is not centralized you have to call your local store about you parched ‘. Fine. I called the Manhasset branch and after 15 minutes they found out that the order was sitting on the floor and was not shipped. Then the gentleman promised since it is late after 5 pm they will be shipped next day overnight and apologized for the mishap. As of now march 21st and beginning of new season, I have not received theses pants. I have to add that I tolled every one on my conversation that EXACTLY the SAME THING HAPPENED ON JAN. 2019. That was my second chance to Brook Brothers.
I am mad as hell with Brook’s Brothers.
Yes my language may have a bit of accents, but my brain does not have accent. I know when a customer service is broken and how being treated or something was not shipped after 2.5 months.
Brook’s Brothers was my BRAND store. But it seems that the definition or the understanding which Brook’s Brothers has from the brand is this: ‘ that we are a brand and our customer have no other choice and are our captive audience, so mishaps does not matter that much’ But I have tell Brook’s Brothers that Kodak was a worldwide brand and owned 85% of the world film market, where is Kodak? Does any young person hears their name? The definition of brand is that: your products and services creates your brand and brings and retains customers and not the other way around.
And If your customers criticize you, since they care about their store, the same way that in many governments around the world when people criticize the mishaps of their government they are silenced or put in jails, rather than fixing the problems.
It is your choice to choose.
Arthur Rejaei

Stay with LL Bean -
Walked into store - sales folk had a conference and the guy who drew the short straw came over to me with a "superior" look on his face - I guess it was because I was not dressed (at that time) like a "real" BB customer -- Have been for years. (This was at the Natick, MA store.)