Ordered x3 tins of Guavas. 2 were moderately damaged. Not sure due to delivery as well packed. Otherwise difficult to buy and at a reasonable price from this retailer. I hope they weren't sent out dam... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ordered from Broadway Candy in spite of the poor Trustpilot reviews because it was the only place I could find a product. As it turned out, my order was shipped in a timely fashion but the package... Se mer
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Product burnt & they refused return. Eventually agreed if I paid for return shipping. Know product faulty product wasnt their fault but unreasonable to tell me its not their problem.
Absolutely love this site, where I get my "sucky sweets" every month (okay fortnight lol!). Postage has always been very fast and reliable. I would recommend them to anyone who wants to broaden thei... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Broadway Candy offers a wide range of snacks and confectionery, imported from countries all over the world including America, Australia and South Africa. Visit our online store to find a mix of popular, in-demand brands, such as Reese's, Jolly Rancher, Coffee Mate and more, as well as some hidden gems you don't yet realise you can't live without!
Kontaktuppgifter
Level 2 Cranborne House, Cranbourne Road, EN6 3JN, Potters Bar, Storbritannien
- orders@broadwaycandy.com
- www.broadwaycandy.com
3,5
Medel
96 omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 36 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Take the money but don't deliver the order!!@@
Placed two orders for delivery to two separate addresses and paid by different methods on each order. Broadway have dispatched one order but are refusing to honour the 2nd order or refund the money they have illegally claimed from my PayPal account.
25 november 2023
Omdöme utan inbjudan
Svar från Broadway Candy
Hi Paula
We are very disappointed to read your false accusations. Please note that your claim with PayPal was denied due to the fact that we were able to prove we sent both orders to the two different addresses you requested, as well as prove that both orders were delivered.
Great prices, fast delivery
I placed a big order for Xmas gifts and it’s arrived the next day, packaged well and fairly priced. Would definitely recommend
28 november 2023
Omdöme utan inbjudan
Svar från Broadway Candy
Thanks for your great review, Gemma!
So happy we could fulfil your order for Christmas, and we look forward to seeing you again soon :)
Absolutely faultless customer service
Absolutely faultless customer service. I had a slight issue with delivery due to royal mail, Elina and Avi kept me updated on the situation and did everything they could to help. Very impressed and won't hesitate ordering from the company again. Product was exactly as advertised, cheaper than from the actual manufacturer and has a long expiry date. Highly recommended giving this company a go!
27 november 2023
Omdöme utan inbjudan
Svar från Broadway Candy
Thank you for a great review, Carl!
So happy to hear our team was on top of the situation for you and could make your experience as seamless as possible :)
Great experience with my first order
Great experience with my first order. Good value on this occasion and delivered quickly. Will be using again
30 maj 2023
Omdöme utan inbjudan
Svar från Broadway Candy
Hi Roberto
Thank you for sharing your positive experience with us! We're so happy you enjoyed shopping at our store and look forward to seeing you again soon!
Order delivered fast
Order delivered fast. Huel drinks we ordered by case so much cheaper in their discount sale. All american products we used to love so much.
3 juni 2023
Omdöme utan inbjudan
Svar från Broadway Candy
Hi Mrs Jane
Thank you for sharing your positive experience and for supporting us! We hope you enjoyed your Huel and look forward to seeing you at Broadway Candy again soon :)
Fantastic all round
I ordered a bunch of Huel from Broadway Candy. It’s sold out on the official Huel website and this is easily the cheapest I’ve found it anywhere. Far cheaper than buying direct from Huel. Such a great deal 😄 Fast, free delivery too. Recommended!
2 juni 2023
Omdöme utan inbjudan
Svar från Broadway Candy
Hi James
Thank you for your positive review! So glad you enjoyed your experience with us, and we hope you loved your Huel fix ;) looking forward to seeing you again at Broadway Candy!
I have emailed them and used there…
I have emailed them and used there message page and no one is replying very frustrating. I placed order for sugar free mr freeze icepoles and keep sending sugar ones. I’m diabetic
2 mars 2023
Omdöme utan inbjudan
Svar från Broadway Candy
Hi Michelle.
Having looked through your order history and resulting correspondence with us, we can see that you actually ordered the regular ice pops and, upon receiving them, realised your mistake and admitted to ordering the incorrect item in error.
We sent you the product you ordered, which happened to have been the sugar version. This was not a mistake on our part and is incorrectly reflected as such.
Excellent service
Excellent service. Best prices and super quick delivery, thank you and will be buying again.
6 september 2022
Omdöme utan inbjudan
Svar från Broadway Candy
Hi Tumbikani
Thank you for your wonderful review! We look forward to fulfilling your future orders :)
Broadway candy very good products very…
Broadway candy very good products very quick delivery
Enjoyed every mouthful ordered rice cakes and chocolate covered popcorns just wow
10 september 2022
Omdöme utan inbjudan
Svar från Broadway Candy
Hi Sam
We're so glad you enjoyed a positive experience with us, thank you for sharing your review!
Excellent products and service!
5 juli 2022
Omdöme utan inbjudan
Svar från Broadway Candy
Thank you for your positive review!
Great choice of products and excellent…
Great choice of products and excellent customer service!
7 juni 2022
Omdöme utan inbjudan
Svar från Broadway Candy
Hi Elie
We're so glad you enjoyed your experience at our store. We look forward to fulfilling future orders for you :)
Awful company and service
Would give zero stars if I could. Sent me the wrong product different to both the photo and description but insisted it was the right one. I have had both and know the difference. At first they admitted it was wrong and then denied it. They have however now changed the picture on the website. Said they would refund if I took the parcel several miles away. I don’t have a car right now and care for my nearly 90 year old mother and explained I couldn’t get there and asked them to arrange collection. They refused and just said if I got it back to them they will refund. They are not selling what they advertise and what’s more tried to tell me the two products are the same. I have had it for years and this is not true. I will now have to try to find someone to take it for me or lose my money. They don’t care at all about customer satisfaction.
18 maj 2022
Omdöme utan inbjudan
Svar från Broadway Candy
Hi Gill
We sincerely apologise for your negative experience, as we pride ourselves on providing positive customer outcomes. While it is no excuse, I do believe that your order was placed during our website's infancy, when we were dealing with many teething problems and were trying to find our feet.
Having said this, we are truly sorry that you did not receive the support you should have and do hope you'll give us a chance to make it up to you in the future.
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