BritBoxUK Omdömen 

Cancelled subscription in August still taking money from my account!!!! Will have to go through my bank now do not subscribe to this awful app should be closed down!!!!

Cancelled since August and they still keep taking my subscription. I’ve got all the proof of this I need so I am now taking this further and seeking legal advice. They keep ignoring my requests and emails and not dealing with my queries.
Nothing but thieves.
I’m going to call my bank today too and claim it back.

The idea is great but the execution is abysmal. The app doesn't work properly on Apple TV or on a regular Smart TV. The site doesn't work properly either. I signed up for a free trial but received no trial. I was told I had to subscribe first. So I subscribed and then I was told I can't get a trial because I am now a subscriber. There are only a few series with Swedish subtitles. There's no Swedish site. You can only pay using a Swedish credit card, so if you have a digital wallet, you're out. Their customer service is one of the worst I've encountered. You can't create profiles and if you try to access an episode in another season, the app often stops working. So you sometimes have to watch something from ep 1 s 1 to watch it at all.

There are other subscription services that have the same series (with subtitles) along with a lot of other content and many more features for about the same amount of money.

In conclusion, great potential but they missed the mark completely.

Please be aware that this company renew yearly subscriptions automatically and despite consumer regulations do not let the account holder know. They have taken a subscription from my account and despite the Britbox subscription being cancelled have still not refunded my money. Customer service personal are advised to block and quote GDPR. Troubled company with appalling customer service

Trying to stop them from taking payments out of my bank account as my son got me a subscription. I had to cancel the subscription to get the card information off their site. Once the subscription is up I won't be renewing it. If I can't speak to someone to fix things than I don't need it!

Indholdet på BritBox er ganske godt men adgangen er elendig. I 2023 er de ikke i stand til at håndtere, at man som dansker ønsker at se indholdet som man har betalt for i udlandet. Når man er i Spanien kan man ikke logge ind på den danske side for det vil BritBox styre og man bliver sendt til den spanske side.
Fejlagtigt tror man at en VPN er løsningen, men nej BritBox kan opdage at man anvender en dansk VPV forbindelse og så får man ikke adgang selvom man har betalt for det.
BritBox vil gerne sælge deres løsninger på tværs af Europa, men så må de holde op med at opføre sig som imperialister der vil styre hvor og hvornår man kan få adgang. Træls med 14 dages ferie i udlandet, hvor man ikke kan se den streaming service man har betalt for. Det er klart under standard. Det er ret ringe for at sige det mildt og kundeservice er der ikke meget af.

Content is fine. But you cannot access BritBox by Roku across multiple devices. Super frustrating. Want to like the company, but just want my money back.

Cannot sign in and not getting an email to reset pw. no customer service

FREE TRIALS, CANCELLATIONS, ON GOING PAYMENTS...

Britbox are proving very hard to get away from, or Nat West Bank are just as bad?

Since April 2020 when I cancelled the 7 Day Free Trial, Britbox without fail, ask Nat West Bank for £5.99 each month.

I say they 'Ask' , as it is neither a Standing Order or Direct Debit, it is according to Nat West Bank - NWB from now onwards- a Card payment, the same as if you've bought something online from eBay.

NWB get a request for payment by card every month from Britbox and pay it, if there is nothing in my account (I don't have an overdraft) NWB pay it when there is.

NWB have been doing this since April 2020, I do get a payment back when I complain, I have even filled in dispute forms for NWB - they have a tick box type form for online cancellation disputes for streaming services- Britbox told me at the beginning of the issue that as I am unable to accesss an account online that NWB should block any further payments!

Back and forth... And now with ITV X and BBC iPlayer offering a lot more than they did just before the Pandemic, Britbox still appear to be operating but are uncontactable...

I cancelled the Free Trial way back in 2020, the reason being that, the majority of the programs I hoped to watch were not supported with SUBTITLES.

NWB continue to pay Britbox and Britbox continue to ask for and accept payment, I had hoped initially that I would receive a service that was supporting of my impairment - hearing loss- but it seems that they are just as uncaring as anyone else when it comes to accepting money from people with disabilities!
Especially when many people were housebound during the Pandemic...

Er super tilfreds med Britbox. Det er dejligt at kunne se alle de glimrende engelske serier og jeg har aldrig oplevet tekniske problemer; alt fungerer fint. Deres kundeservice fungerer også godt i det ene tilfælde hvor jeg havde brug for deres hjælp. Kan absolut anbefale Britbox for det er efter min mening den bedste streaming der kan fåes da de altid er leveringsdygtige i god gedigen underholdning.

Poor, glitchy app.

Absolute pants, took off the last 2 seasons of something I was watching. Cancelled it never again.

Shocking scam to take your money. Signed up for the free trial, was not able to log in, password reset doesn’t send an email. Contacted customer service who basically said, tough. They’ve charged me for a years service and I’ve not even been able to sign in, you can’t cancel if you can’t sign in and customer service won’t provide any guidance other than ‘tough luck, hope you have a nice day’. Avoid, it’s a disgraceful scam and a shocker that the BBC and ITV are involved in it. Ashamed to be British.

They are the worst….I agree with all the negative reviews above. AVOID AT ALL COSTS! I have screen shots of all my chat experiences.

Hey BritBox where is my favourite series Fawlty tower you deleted it !!! I want this back please

I took a Britbox trail years ago and found it wanting so cancelled.

A few months later the Britbox subscription reappeared on my account. I demanded the Halifax recover the fraudulent payment.

Now, years later, a Britbox subscription has reappeared on my credit card account.

Again, I've told Halifax to block the payments and recover the fraudulent payments demanded by Britbox.

I've been here a long time, since before there was a TV app etc. However, often the phone app (Android) doesn't load the series properly, and have to go back and forth. The content on there is great, especially for a lover of old TV series. Plenty of quality TV programming from, dare I say it, the golden age of TV, of comedy, of drama, of police shows, to name just a few. Sometimes I'm disappointed that something isn't on there. But finding such gems as the early series of Rentaghost. Oh how times have changed. It'd be nice if they could wangle more of the old ITV regions programming.

I like it. The content is out of this world, if the apps were on par, then...

Very poor App. Either you simply cannot get in, or it asks you for your password rather than just open the App. Really awful. I'm sat here typing this watching the Britbix App failing to open on my TV. Instead of BB try a steaming service who's App actually works, Netflix, Prime, ITVX etc etc. BRITBIX = AVOID.

Sick to death of getting login requests when I pay annually. To make matters worse, the britbox/code page is impossible to find, does not show on Google search. How am I supposed to enter the TV code. Due for renewal soon, seriously considering jettisoning altogether.

This company is a scam designed to take advantage of customers. My subscription cancelled in Nov 2022 but Britbox continued to take the monthly subscription. Trying to contact their customer services to cancel was a nightmare. Eventually (September 2023) I have managed to speak to someone and got the subscription cancelled and a PARTIAL
refund for the 9 wasted months, leaving me £30 out of pocket. ITV / Britbox certainly know how to stitch up their customers - and it's all the customer's fault! AVOID!!!