Brisant Secure Omdömen 

Yawn yawn, now the 20th March. Luke did call me back but as all of my software settings were correct he could not explain the erratic behaviour of the auto-lock function. He said that he would have to contact Dana Lock (the Danish manufacturers) and that he would get back to me. As of today, he has not.

Notwithstanding I contacted Danalock myself, via email only, no phone contact and they replied.

Essentially they said that if the auto lock does not work it is not their fault as performance depends on the user’s phone model and the georeferencing software utilised (even if all software settings are correct) and they suggested that I recalibrate the GPS on my phone.

This really adds insult to injury as it is not possible to “recalibrate” a GPS system as they are a military, closed loop system with internal feedback and self-correction functions. The end user merely utilises the output signal. Nice try Dana Lock.

I have recently noticed that when Auto Lock is activated Danalock are now displaying a disclaimer and I quote “Circumstances beyond Dana lock’s influence such as phone model and OS setup, GPS, BLE and environment can affect the functionality and behaviour of the Auto Unlock feature and cause it to fail. It is recommended that Auto Unlock is disabled while you are inside the Auto Unlock zone and enabled when you leave”

Since my last post I have been sitting on my sofa or lying in bed and the app tells me that I am entering the unlock zone AND THEN UNLOCKS MY DOOR FFS. Had I not been by my phone then I would not have known that the damn thing had unlocked my door.

Basically, this Dana lock does not do what it says on the box, as now confirmed by Danalock.

risant Secure are an equally appalling company with no concept of customer or product support.

I have now had to not activate auto unlock and only use the phone as a Bluetooth key to open my door when I get home. This is a very expensive Bluetooth key at £230.

Interestingly since my post on 5th March Brisant Secure have not responded which speaks volumes especially as I ticked the box to have my review sent to them specifically.

If a minus rating were available from Trust Pilot I would use it so one star is as low as I can rate them.

Please learn from my experiences and do not buy a Danalock or deal with Brisant Secure, they are a joke.

Brought smart lock from Ultion and as others have said it is very temperamental. Emails sent to them about this poor product were answered once then ignored. Customer service from the company who run the software and app are also not very helpful but at least they reply.
When they say easily fitted and no drilling required on there website is rubbish as holes were needed to be drilled in my three month old door for fitting.
New app software has slightly improved the working of the lock but it is still unreliable and I would not recommend this product.
If I hadn't had to drill holes in my door I would have returned it as it in no way performs as it does in the videos on the website.
Luckily you can still use the key if all else fails.

I have a brisant smart lock and would advise anybody considering one to think long and hard. I have had problems since day one and customer service is a waste of time. My door has unlocked while we are both at home. Told us we are leaving the auto unlock zone while we are all at home. Customer service keep saying check software is upto date and re calabrated. You can only do this so many times before loosing confidence in the product. I have now after 3 months of trying to get it to work asked for my money back. Yes you guessed it. No reply from customer service.

Great products from this company that makes secure door locks. They used to have great customer service in the name of Zoe. However it would seem that person has left and now you don't get any response to any query. Great products, but looks like they don't want to sell their products. Such a shame!