Lost my brew dog shares when they went bankrupt. Signed up again on the new system. Went to castle gate aberdeen brew dog pub. Entitled to my " free" beer for enrollment. Bar man couldn't give a flyi... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Fantastic customer service. Had a dodgy can of beer emailed the company received a swift and courteous response from Kate Senior CX Advisor. She accepted the issue and has sent me a pack of beer for... Se mer
Företaget har svarat
My husband had an issue with one of the cans of beer we had purchased locally. I contacted BrewDog and Kate could not have been more helpful; she is looking into what caused the issue in the first pla... Se mer
Företaget har svarat
A technical issue inflated the price of the package ordered. My complaint to Customer Services highlighting this issue was speedily dealt with by Kate the Senior CX Advisor to my satisfaction. I am on... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
On a mission to make people as passionate about great beer as we are.
Kontaktuppgifter
Balmacassie Industrial Estate, Ellon., AB41 8BX, Ellon, Aberdeenshire., Storbritannien
- hello@brewdog.com
- www.brewdog.com
4,1
Bra
3 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 96 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Easy and reliable company
I ordered some glasses for my brothers birthday and they came in excellent condition and are well packaged to prevent any accidents. Website is really easy to use. Order arrived in a few days after ordering too. Would definitely order from here again.
28 mars 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Joshua,
Thank you so much for your lovely review! I’m really glad to hear everything arrived safely and in time for your brother’s birthday.
Cheers,
Amber
Great customer service!
I contacted customer service via email as I was having an issue placing an order on the website. It was not providing the promotion as advertised. This was promptly fixed by brewdog customer service and free shipping was provided to me.
I would recommended brewdog as I love the beer, bars and food!! Great service was provided!
1 april 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Rich,
Thank you so much for your kind review! I’m really glad we were able to get the issue sorted quickly for you and get that order through.
Cheers,
Amber
Linkes Ding - Starten 3 Tage vor Insolvenz Rabatt Aktion
Bei der Ausverkauf Aktion noch ein Paar Biere bestellt , da 40 % Aktion - 3 Tage späzer Insolvenz - keine Ware -Geld weg - Mail vom Insolvenzverwalter , dass nicht mehr zurück gezahlt wird - man solle seine Ansprüche ab dem 01.05.2026 beim Insolvenzverwalter geltend machen - so geht Insolvenzverschleppung heute
26 februari 2026
Omdöme utan inbjudan
Pathetic customer service
I placed an order on the 19 March and was notified that it was out for delivery. I had two days where I was notified it will be delivered ered and it had not. I send an email to customer service and the reply came back it will be delivered yesterday. Still nothing after 3 consecutive days off waiting. Customer service does not exist.
25 mars 2026
Omdöme utan inbjudan
Commande #52208 passée le 15 février
Commande #52208 passée le 15 février, on est le 25 mars, toujours rien reçu et aucune réponse à mes mails.
15 februari 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey there,
We're really sorry to hear this. Please get in touch with us at Hello@brewdog.com so we can provide an update.
Cheers,
Kim
Quality Issue Resolution
There was a quality issue with a can of Punk IPA I purchased, but Amber at Customer Service promptly rectified the issue and provided a replacement in short order.
19 mars 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Blair,
Thank you so much for taking the time to leave this review! I’m really glad I could help get things sorted quickly for you.
Cheers,
Amber
this is the second time i’ve brought…
this is the second time i’ve brought from this website their advent calendar was the perfect gift for my dad as well as some custom beers i had ordered for him the customer support is helpful and gets back to you quickly id happily order from here again and will in the future :)
17 mars 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Daisy,
Thank you so much for your lovely review! We’re thrilled to hear you’ve had a positive experience with us and our customer support.
We really appreciate your support and look forward to having you order from us again in the future!
Cheers,
Amber
Ich habe am 14.02.2026 eine Bestellung…
Ich habe am 14.02.2026 eine Bestellung aufgegeben die bereits bezahlt ist.
Diese Bestellung wurde noch nicht Versand. Auf Mailanfragen wird nicht reagiert.
14 februari 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Pascal,
We're really sorry to hear this. Please get in touch with us at Hello@brewdog.com so we can provide an update.
Cheers,
Kim
Quality Issue Resolved With Professionalism
Had a quality issue which was addressed next day - with replacement arranged same day. Issue was handled by Amber who came across extremely personable and sincere in her communication and took immediate ownership to resolve
17 mars 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey John,
Thank you so much for your kind words - I really appreciate you taking the time to share this! I’m so glad I could get everything sorted quickly for you and that the issue was resolved to your satisfaction.
Cheers,
Amber
Bestellung nicht erhalten
Ich habe beim Final Sale zwei Bestellungen getätigt.Eine Bestellung ist angekommen die andere nicht.
Ich habe den Kundenservice angeschrieben habe aber keine Antwort erhalten.
17 mars 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey there,
We're really sorry to hear this. Please get in touch with us at Hello@brewdog.com so we can provide an update.
Cheers,
Kim
Web orders back on!
Ordered some beer and spirits online and they arrived within a couple of day of the order including one delivery on a weekend. Ended up being a split delivery which I wasn't aware of but a quick ticket raised and Amber responded back courteously and could see the full order had been delivered in the end. Thank you.
15 mars 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Stuart,
Thank you so much for taking the time to leave this review - it really means a lot! I’m so glad everything arrived safely in the end and that I could help clear things up for you.
Cheers,
Amber
Great beer at very competitive prices
Great beer at very competitive prices, great selection of beer , something for every taste, super fast delivery
25 februari 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Gary,
Thanks so much for your kind words! We're really glad you're enjoying the beer, the range we offer, and the speedy delivery - your support means a lot to us.
Cheers,
Amber
The delivery company Yodel never…
The delivery company Yodel never delivered my selection of beers I ordered online and the parcel was returned to BrewDog. I have contacted BrewDog several times and been ignored as I have not been given a refund.
3 mars 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Sean,
Thanks for your feedback! I'm really sorry to hear you had trouble with your delivery. We're more than happy to get this sorted for you, if you can please provide your email address or order number we will be happy to follow up.
Cheers,
Kate
Delivery spot on as usual
Delivery spot on as usual, bringing me a very great selection of beers.
27 februari 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey there,
Thank you so much for taking the time to leave us some positive feedback, much appreciated! I hope you enjoy your beers and have a lovely weekend.
Cheers,
Kate
Still unresolved
Further to my previous review and customer service "resolving" my query, unfortunately I cannot improve it as the timeline of events they they claimed happened are not the same as reality, so I don't really have all that much faith in customer service either.
26 februari 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Ciaran,
I’m really sorry to read this and that you feel let down by your experience. My colleague has now been in touch directly to offer a resolution, and we hope this helps to put things right!
Cheers,
Amber
Great support service from Amber
I had a problem with a Yodel delivery, Amber from Customer Services responded promptly and resolved the issue swiftly.
25 februari 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Nick,
Thank you so much for your kind words! I’m really glad I could help get your delivery sorted quickly. Your feedback means a lot!
Cheers,
Amber
Good IPA
Thanks Amber for the information you gave me. IPA punk is not pasteurised, which mean helpfull for health. A good product, taste good. I recommand.
26 februari 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Pierre,
Thank you so much for your kind words! I’m really glad the info was helpful and that you enjoy the taste of Punk IPA. It’s great to hear your positive feedback!
Cheers,
Amber
I contacted BrewDog and had…
I contacted BrewDog and had communication with Amber. She was super helpful and speedy with her replies.
25 februari 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Lorraine,
Thank you so much for your kind words! It was a pleasure helping you, and I really appreciate you taking the time to share your experience.
Cheers,
Amber
Unfilled, sealed can of beer
Spoke with Kim in Customer Service about a defective can of Ale, sealed but empty.
Kim quickly resolved my concerns and kindly reimbursed me for the issue.
Fantastic service, completed amazingly quickly, and a gift for a minor issue. Top marks!
24 februari 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Bren,
Thank you so much for your kind words! We’re thrilled Kim could resolve the issue quickly and that you were happy with how it was handled - your feedback means a lot to us!
Cheers,
Amber
Great beer backed by fantastic customer service
Great beer, always loved the Orange Crush but this review is for the customer service which was fantastic
Had a big order earlier in the month and a couple of boxes went missing.
Yodel delivered 1 box, but for some reason returned the rest to BrewDog and claimed it was delivered to me despite their own tracking showing otherwise.
Got on email to BrewDog about issue and the missing beer was dispatched straight away with no issues.
Great service.
24 februari 2026
Omdöme utan inbjudan
Svar från BrewDog
Hey Jamie,
Thank you so much for taking the time to leave this review! We’re really sorry again for the delivery issue, but we’re so pleased our team could get everything sorted quickly for you.
Cheers,
Amber
Detta är Trustpilot
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