BrewDog Omdömen 

Lost my brew dog shares when they went bankrupt. Signed up again on the new system. Went to castle gate aberdeen brew dog pub. Entitled to my " free" beer for enrollment. Bar man couldn't give a flying f&ck. So unhelpful. So lack of anything. No help with new "Google wallet" which didn't work. Won't be going back.

Terrible service. Left sitting there today for 30 minutes and decided to leave as we where ignored. Not one member of waiting staff came near us to ask if we wanted food of drink , which we did as that's why we booked a table. Terrible. Avoid.

We have always enjoyed coming to BrewDog and have generally had a good experience, so unfortunately this visit was very disappointing.

We ordered dinner and, while the rest of the food was fine, my “Return of the Mac” arrived with chicken that was clearly undercooked/raw inside. I was given a replacement, but unfortunately the chicken in the second dish was also raw.

I raised the issue with a member of staff, but was told that the meat was supposed to look like that. I understand that certain meats, such as beef, can be prepared to different levels of doneness, but chicken should never be served raw or undercooked.

What made the experience even more disappointing was the way the situation was handled. The staff member was not particularly helpful or friendly, and no refund or other meaningful resolution was offered.

Food safety should always be taken seriously, especially when it comes to chicken. Sadly, after this experience, we will not be returning to this location. I hope management takes this feedback seriously and reviews both the food preparation and how customer concerns are handled. Brewdog Dublin
Downstairs.

Service, food and overall atmosphere is brilliant. We had a minir issue with 1 meal which was addressed immediately and subsequently customer service reply was efficient and very helpful. Cannot fault the pubs or the customer service team.

Outstanding customer services!! Kate went above and beyond - thank you!!

Fantastic customer service. Had a dodgy can of beer emailed the company received a swift and courteous response from Kate
Senior CX Advisor. She accepted the issue and has sent me a pack of beer for alerting them.

A technical issue inflated the price of the package ordered. My complaint to Customer Services highlighting this issue was speedily dealt with by Kate the Senior CX Advisor to my satisfaction. I am one happy bunny. Thank you.

I ordered the large case of Punk IPS for my nephews upcoming 21st birthday party and despite insisting that someone with ID had to be available to sign for the large box, InPost decided to leave it on my doorstep anyway, despite my having specified my neighbour as my preferred delivery point. As I'm sure you can imagine, when I arrived home, the box was magically absent.

Thanks to Kate and the team at Brewdog, a replacement was sent to my sisters house without any issue (which is also what I should have thought of in the first place).

Thank you to Kate and the rest of the Customer Service team for their faultless help.

My husband had an issue with one of the cans of beer we had purchased locally. I contacted BrewDog and Kate could not have been more helpful; she is looking into what caused the issue in the first place and sent my husband some more beer which made him very happy!

Customer service is awesome to be fair. Yes I had an issue with can frothing over, but Kate dealt with the problem professionally and efficiently. Many thanks.

Absolutely waste of my time and money.
Brewfog at Gatwick Airport north terminal is horrible, the food was sad, dry and lukewarm.
The hot dog was below average, the mac cheese looked like prison food and the 1/2 pint of cloudy lemonade tasted bad.
The place wasn’t busy

I can't fault the beer. The beer is very very good and I've always liked it.
I took advantage of the home delivery 50 can package.

The delivery service was very poor.
50 cans of beer left on my doorstep in blistering heat on a main road. 🤷🏻‍♂️
This is despite a big sign in my window clearly visible from the doorstep saying do not leave packages unattended.
And I saw the driver read it on my ring camera. Also, I thought it had to be signed for by an over 18-year-old because there was alcohol in the package.

My wife and I bought four cans of ‘Wingman’ to drink on the boat that same evening. Two of them were distinctly off and a very different colour to the ok cans. We had to throw the contents and, being on the boat, we couldn’t just buy some more. I wrote to Brewdog. The Senior Customer Experience Advisor offered to replace like for like (their policy apparently) which, given our concern that we had drank off beer, the inconvenience of being two cans down, and taking the time to write and report it so they could check their quality assurance processes, seems really rather weak customer relations, especially in such a competitive market.

Kate was really good and friendly, she responded quickly and kept in touch to my problems so I am very happy with this performance from a member of the team 👍🏻

Awful service from BrewDog and also from Yodel. Ordered 60 cans beer two weeks ago. After several days contacted BrewDog, no response. Contacted my bank and within a hour had a message from BrewDog saying First dispatch lost in transit ( stolen), they would send replacement. When that failed to arrive( I thought they would have sent it expedited delivery) I’ve tried contacting them again, again no response. Absolutely terrible service and Yodel are just a complete joke.
I’ll never use BrewDog again even though I like the beer
Life is too short to put up with this nonsense

I recently had an issue with some brew dog ipa, I contacted there customer service team and my issue was dealt with very well by Kate (Senior CX Advisor) she responded quickly was very polite and covered every area well.

5* service from brew dog &
Especially Kate.

Thank you!

I made a complaint about one of the products and it was handled perfectly, by Kate (Senior CX Advisor) which completely restores my customer satisfaction when acted on so swiftly. Really good contact, great job!

Nice to get free delivery but no so keen on the battered cans, looks like I’ve purchased them from the bargain bin.

Kate did a great job of fixing me up with replacement drinks after the ones I had purchased tasted particularly weird. All was resolved very quickly and professionally. Thank you!

Disappointing experience after years or successful online orders.

Primarily due to the courier it must be said but the lack of response from Brewdog is the real sticking point.
An auto response tells you they are online only and do not send a chase message or you will lose your place in the queue. Currently 10 days into waiting with no response and noting the above, no way to ask for an update. Not great.

Long story short
- a large order of beers arrived with the boxes badly damaged. (Yodel just drop the boxes and clear off - there is no opportunity to reject)
- multiple items missing.
- every single loose can damaged (many salvageable though).

Would hope for a resolution soon but left quite disheartened to date.

***EDIT
Rapid response to this review and credit where it’s due, problem now appears to be rectified. Star rating changed