Brayleys Cars - Brayley Nissan Oldham Omdömen 

We will be changing our vehicle in January and even though we have had 4 Nissan quashquais over the years, we have now decided that the way we have been treated by both Westway Nissan and more so by Brayleys Nissan dealership in Oldham, WE WILL NOT BE REPLACING OUR CURRENT QUASHQUAI WITH A QUASHQUAI!

Whilst stating we have had no problems with the 4 Nissan Quashquai and it is a wonderful car!
The issues are with the Brayleys staff and management, when they took over from westway we thought they would improve, they didn’t improve and got worse!

Namely:

A.
No access to disabled parking (for the last 10 years the Disabled spaces are used for staff and cars for sale Spots) I have brought this to the attention of the dealership but no improvements have been made!

B.
When collecting our vehicles after work or servicing has been completed the vehicle is always left at the top of the car park which is on the top of a one in three hill as issue issue A. Prevents the use of the disabled parking spaces, I have repeatedly requested the vehicle is not put up there when I drop the vehicle off! But it doesn’t happen!

C.
Our most recent visit to look at a replacement vehicle for January was the worst experience yet, we parked up on the access road and went inside to look at the new improved vehicles, there was nobody in the sales room so my wife went outside the front and found a salesman, he seemed to be ignoring her, so she got his attention and asked if they had a new model Nissan leaf we could view? His reply was “NO!” Then he turned away grunting to himself, my wife came back into the showroom looking sister and upset, she told me to leave it so we left and contacted the dealership by email.

We have had no response to my email and have decided enough is enough, strangely the vehicle we got 3 years ago was sold to us by the same guy who we dealt with in item, it was during the refurbishment of the showroom and it was in a portage on.

Myself and by wife work/worked in customer service roles on the railway, and were and always congratulated on our customer service skills, so when we experienced Brayleys lack of customer service we were shocked.

The company name has changed, the showroom is new, which we thought may improve everything, maybe a bit of customer service training for the staff as it’s the same staff as 10 years ago.

Regards an ex-NISSAN satisfied customer!

Polite and no fuss service. Work completed in a timely fashion.

Reception staff very polite and professional.Booking process okay over all experience good.

We have been coming to Brayleys (Nissan) for years & are always looked after by Mo. The service we receive is 1st class without feeling like we are being pushed into anything. The after sales service is also really good and makes you feel valued even after the purchase. This makes you more likely to go back next time. Thank you Mo & the whole team

It was a great experience, the staff who attended to me were very nice and concerned about my happiness and satisfaction too even the director too. I will recommend family and friends to Baryleys Nissan Oldham. They are really good at what they are doing, Thanks

In for qashqai recall I was made welcome for the hour I was there. 1st class service.

Changed our car at Nissan Oldham and couldn’t be happier with the service provided by Mohammed. He made sure we were happy with everything and went over and above to provide us with a great experience in buying our new car.

Great service dropped off at 8.30 and asked for it to be ready by 1pm and it was .

Mohammed was so helpful from start to finish.
Unfortunately I didn’t buy the car but everything was handled so professionally and he was so friendly and gracious.
Thank you

I received wonderful care from I entered the showroom all members off staff were very helpful especially the sales guy who delt with me

I was treated really well by the whole team especially Paul Robinson at Bradley’s Nissan Oldham, a very pleasant experience.

My car is only 2yrs old clutch gone told it’s wear and tear only done 13000 miles I feel disappointed with how this was dealt with especially as I’ve been a loyal customer for over 20yrs I will never buy again from here as loyal means nothing and to say it’s wear and tear is a cope out ,none of my other cars clutches went so can’t blame my driving I’ve always changed my car every 3yrs but least I know car warranty means nothing I asked a mechanic and he reckons clutch should last longer than the miles I’ve done

Had issues with a rear shelf booked vehicle into Brayleys Oldham staff there are great.
Very polite reception booked my vehicle in under its warranty kept me well informed of progress.
I did miss one of my appointments for this work the reception were very understanding and booked me in again for the job

I was contacted by a Brayleys representative to let me know my car was due to be serviced and I needed to book in we booked our car in it was so straight forward and and we even got text a couple of days before to remind us. On arrival we went straight to service desk and it was just a simple handing over of the keys the staff where so polite and friendly was asked if we wanted to wait this is my fourth Nissan now and I can honestly say I’ve never had a bad experience all the staff are very friendly and professional thanks Nissan team .

This is my 2nd visit, the 1st visit 3 year ago I didn't enjoy and was reluctant to revisit, thankfully I did, and was met by Mohammad Miah, who was absolutely fabulous and a credit to Nissan @ oldham , was very patient and went above and beyond what he need to do, and will definitely be recommending him and Nissan to my friends and family

Took my car in for a fuel pipe recall. I waited whilst it was checked and was offered a coffee by the friendly receptionist. Fortunately everything was okay. A complementary vehicle check was also carried out, which I appreciated.

Great company to deal with, your colleague Richard Holland was very knowledgeable and patient after I had to change my appointment on a couple of occasions, he is certainly an asset to Brayleys cars, overall a professional company to do business with.

Although this was explained beforehand, I was surprised to hear that you no longer offer collection and delivery and you don't wash and valet due to environmental concerns.
Polite Service Staff (Mollie)

Absolutely fantastic service and the way Richard Holland dealt with us was first class.
Can’t thank him enough, he’s an asset to the team.

I had a long wait for my car to be examined from the time I reported a fault, that could have been dangerous to drive. I had experienced a number of dashboard warning lights and loss of drive power from the electric motor.
The car was seen at the garage and took approximately 1 and 1/2 hours to fix with a system update while I waited which was good. The staff were pleasant and very helpful. I will used the garage again in the future hopefully for service and not any further faults on the car.