Brayleys Cars - Brayley Nissan Coventry Omdömen 

everything carried out quickly and as expected in a recall of my lovely Nissan Quashqai (it was something minor to the e-power function)

my only negatives : (1) no one picked up the phone when i was trying to book it in with Coventry Brayleys (over 2 days to get thru and thats because i decided to select Sales then someone picked up) (2) when I turned up for the scheduled appointment, the outside parking was mainly full of show-cars of Nissan so I couldn't find a customer parking slot other than to double-park.

Recurring fault from the first journey home

My wife and I purchased a car for approximately £15,000 from this dealership on 15 April 2026. On the journey home, a HEV reduced power malfunction warning appeared on the dashboard, and we returned the car.

We were told it had been repaired, but the same warning returned when we drove it home from Coventry to Wellingborough again. We also raised concerns about incorrectly fitted interior trim. The service history, which we had been told would be included, was not supplied, and we were subsequently told it had been misplaced or lost.

When the fault continued, we were directed to a Nissan dealership in Northampton. A recent software update there has also failed to resolve the warning.

Months after purchase, we still do not have a reliably functioning car. This has caused considerable inconvenience, particularly now that my wife needs it for work.

The staff have been polite in person, but we are very disappointed with the handling of the recurring fault and the missing service history. We have raised a formal complaint and want the selling dealership to provide a clear resolution. I will update this review to reflect the outcome.

carried out planned work as specified sooner than anticipated.
From original query, staff very helpful and made process smooth.

All good customer support service staff
10/10

In the main, all went well with the experience but there were 3 relatively minor aspects that I would put in the survey. Two were self-fixable and the other was inconvenience. To be specific …

• The driving seat position was changed and not returned to its original position.
• The dash-cam cables were unplugged from the front camera and not re-connected.
• At the time of leaving the car, I asked if it could be ready for 12.30 pm. The lady receptionist checked with the service mechanics/manager and returned to say she’d asked for 11.30 am and they had confirmed it would be ready for the earlier time. At around 11.30, I received a phone call to say the car was still being worked on and it would be another 30 minutes or so. I eventually got it returned at 12.45 pm.

As I said, minor items with the 3rd one being the biggest irritation.

I was looked after very efficiently. Car was ready on time

Such a warm welcoming from the staff on our visit, Emily was brilliant, helped us from start to finish and was a pleasure to work with, helped with all paperwork, also great communication, explained everything so well . Very pleased with our choice!

Fantastic ! Friendly, fast service

Swift and great service at Brayleys Nissan. Always a happy customer!

From first appointment to getting my new car excellent service with a big thanks to josh very professional

Didn’t repair the car despite the faults being pointed out several times.
While I was there ANOTHER customer complained about repairs not being completed.
The car was supposed to be serviced however something as simple as checking the tyre pressure was not done and the dash highlighted the tyres were under inflated.
Braylees imply that the car is kit washed when serviced as most reputable dealers do on the basis of not using water however it doesn’t stop them washing the cars on the forecourt.
Suspect it was a penny pinching exercise

My experience with brayleys is always good. Their customer Service is always brilliant. Their staff are always pleasant and can't do enough for you. I had a minor issue with the phone connection between mobile and my car i asked one of the sales room team who helped me sort it out in seconds. The service was quick and efficient.

The efficiency and friendliness of the service. It was a very smooth operation.

Did everything they said they would do, and fixed an issue under warranty I didn’t know was there. Friendly, helpful staff

Hello
Right from the first phone call it was Samual great customer service great personality great experience when spoke to him face to face and a brilliant experience for me and my wife to have come across this gentleman hod bless him

Nice clean spacious reception area. Drinks facility available whilst you wait. Staff very friendly and knowledgeable. Car was serviced and MOT completed in super quick time.

I was greeted in the car park and told where to park and what to do by a very friendly young man. The Emma a service reception was very helpful. And while I was waiting Stephan Burns sold me a new car!

They were very pleasant and helpful. We made a good deal. They are very honest.
I will advise them to everyone.

Joshua was very knowledgeable and found the car I wanted after the first car had sold ten minutes before
So not to be put off he found me the car I wanted plus more ,he is a great ambassador for your company and I truly hope he does well in future , l wouldn’t hesitate to use these guys again
Thankyou Joshua
All the best Kev B