Brayleys Cars - Brayley Honda Leatherhead Omdömen 

The reception staff were friendly and helpful, as always, and the car received it's MOT certificate and a good clean.

Very helpful staff and I was interested to see the video of the items that needed attention
Thank you

Always great service. The annual service of my Honda HR-V was carried out very efficiently. I was very pleased to receive a video showing the condition of the tyres and the underside of my vehicle

Quick, efficient.
Service booking ladies polite and knowledgeable.

Well I received the video about my car but at first I saw a message with urgent work needed costing £824!

I then watched the video and there was nothing dangerous or urgent that needed doing!
Apart from my MOT small advisory’s ball joint starting to perish dust covers that was all!!
So I am not happy that they tried to scare munger me into having this so called work done!
One of the quotes was a price of £200 for a radiator hose clip that had got rusty! Which doesn’t need replacing as it’s only surface rust!
Having the video sent I could hardly hear what the mechanic was saying due to the radio in the garage playing!

At the end of me asking why they gave me a bill of £824 for work that I refused I walked away with my MOT bill of £45!! Thank god I already had a payment plan! As how much would they try of charged me!! I will not be returning to the Leatherhead Honda garage!

Tina in the reception is always very helpful and a pleasure to deal with.
The car was washed but the boot could have been vacuumed as was the case in past years. Small things that make a big difference in service.

I was very impressed with the level of service i received when my CRV was Mot'd and serviced at Leatherhead Honda. The team went through the options of extending the warranty and after careful review of the comparable third party roadside assistance costs I soon realised that the extended warranty with Hondacare assistance included was value for money so i signed up for a further three years, thank you Leatherhead honda, Mark B, Peaslake, Surrey.

Everything done re service andMOT efficiently. I was informed about all extras that required attention. Video of car care taken. However prefer to receive phone call from Brayley rather than message on phone.

Efficient service and good communication

Very professional. Clear information. Everything as needed

The staff were very polite & helpful. The recall service was very thoroughly carried out. It was interesting & informative to see the video of the service afterwards. I was pleased & impressed with my first visit to Brayleys Cars Leatherhead & also delighted to find my car had been cleaned & polished! Thank you.

No problems. Good service informative and work on car carried out efficiently and quickly.

Friendly ,no pressure but infinite information enabling me to reach my own conclusions. So far a great experience.

Excellent seller. Came to buy a cheaper Honda Jazz but ended with an expensive Jazz due to advice from the saleman. Thanks

Brayley Honda Leatherhead are too tight to purchase or rent an area to park their Honda demonstrators and courtesy cars so they park them all in a residential road around the corner causing no end of issues for the residents.
The arrogance of this company’s management beggars belief.

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to review and consider what work to commission. This made things much more transparent. Service staff were also very helpful.

As usual, absolutely brilliant service from the Leatherhead team. I always forget about my MOT and they always remind me and get my booking for it and my service in. Always a friendly word and helpful advice and my monthly service plan is a godsend!

Customer service was very good, it made buying a car a stress free experience. The staff were very helpful and accommodating.

Hi
I booked an appointment for my 18month old honda hrv hybrid with 8,000miles only to have the air con checked as it was blowing too warm ,after a very short time I recieved an email with a video saying that they had done a health check and everything brakes etc was ok but the condenser that I put it in for was damaged ,why they do a health check I don't know I didn't want one I just wanted the air con looked at under warranty, so they charge me £180 for something I didn't ask for,but also told me they could fix the so called damaged condensor for close to a one thousand pounds ,they did not elaborate any more other than to say it's damaged,obviously there are many things it could be or leak from and from my research honda have had many problems with other models so much so that they extended the warranty on some ,so im thinking is it damage or something that should be covered with my warranty like a leaky seal etc,so I insisted on discussing it with the mechanic, so we inspected it together, his words were it's always a stone chip, I asked him to show me as we were looking at it with a torch and I could not see any damage, but he could not point anything out ,so I asked him if he had done any other tests to determine for sure it was leaking ie uv test his words were they can't do one,I think if they expect me to pay that much I'm entitled to some proof,there impression to me was take it or leave it,so unfortunately I will have to leave it while I spend more money and time trying to find out exactly what the problem is for sure as I wasn't happy with there diagnosis, I have a service plan on the car and intended to use this dealer as its local to me,but definitely will not be using this one or any other Brayleys ,I still don't understand why they insist on doing a health check, I shall be discussing it with other dealers to get there opinion, I wish I could say something good but unfortunately not,
Barry.