Brayleys Cars - Brayley Honda Hemel Hempstead Omdömen 

I bought a used Renault Austral from Brayleys Honda Hemel Hempstead and the whole experience since collection has been hugely disappointing.

The car itself is good, but the preparation and aftersales have been nowhere near the standard I expected from a franchised dealer.

Before collection I was told the car would be fully prepared and “perfect”. In reality, it was handed over with the MOT still due, scheduled servicing outstanding and significant damage to several alloy wheels. I raised the issues straight away.

What has been far worse, though, is the way the complaint has been handled.

I have spent well over a month chasing responses, promised calls and agreed actions. I submitted a formal complaint to Brayleys Customer Care and received no acknowledgement. The sales manager proposed a practical resolution, I agreed to it, and then nothing happened. He later suggested I get local quotes for the outstanding work, which I did, and again I was promised a call back. That call never came and the email was ignored.

This has been the consistent pattern throughout: assurances are given, actions are promised, and then I hear nothing unless I chase again.

The response to the cosmetic issues has also been frustrating. I’ve been told the vehicle was priced to reflect its condition, yet the damage was never highlighted to me before purchase and their own pre-sale paperwork recorded the relevant areas as satisfactory.

I’ve tried throughout to be reasonable. I’m not expecting a used car to be perfect, I simply expected the car to be properly prepared, issues to be dealt with fairly, and promises to be followed through.

Instead, what should have been a straightforward resolution has become a prolonged and exhausting process.

The lack of ownership, communication and basic follow-through has been appalling.

I would not buy from Brayleys Honda Hemel Hempstead again and, based on my experience, I cannot recommend them.

Always a warm welcome at Brayleys. Car comes back all sorted and in a timely manner.

Very polite, helpful, and knowledgeable about the car. Spent time explaining carefully my options.
I have used Brayley Honda for many years and have only once been disappointed with their service a few years ago and that was resolved quickly.
I would recommend to others.

Courteous service.
Good telephone contact from the department regarding the work to be done.
Car left immaculate.
Plenty of reminders so I would not forget my booking.
Excellent attention to detail.

I was kept informed throughout the process and all staff were very helpful.

I met Aamar Suleman on my first visit to Brayleys Honda. I was looking at changing my car but unsure about the Honda HRV. Aamar took time to show me the difference between the .two models I was looking at.
Once I had made my decision he took me through the stages ensuring I understood and was happy.
The handover was booked and the communication was great.

I had a good experience buying my car from Aamar at Brayley Honda, Hemel Hempstead. He answered all my questions, was very helpful and informative making the whole process smooth, pleasant and easy.

All very efficient. No problems.

Pleasant, helpful staff

Quick, efficient service

I was treated with respect. I feel the service I was provided with was excellent.
I would highly recommend.

I got the car back ahead of time and brayley remembered I had a service/MOT plan so did not need to pay.

Russell and team always very friendly and helpful, drop off easy and on time, good communication through day and pick up easy.

Great customer service

I had an excellent experience buying my used car from Brayley Honda Hemel Hempstead, largely thanks to Aamar.

Before the sale, he was extremely helpful and gave me clear and detailed information about the car. This was my first time buying a used car in the UK, so I was unfamiliar with many aspects of the process. Aamar made everything very easy to understand and explained both the advantages and the possible risks fairly and transparently. I never felt pressured at any stage.

During the purchase, he made the whole experience incredibly relaxed and comfortable. After I bought the car, he also spent plenty of time showing me how everything worked and gave me a detailed introduction to the vehicle.

I have bought more than 10 cars in the past, in different circumstances, and I can genuinely say I have never had such a positive car-buying experience.

Aamar is professional, trustworthy, patient and genuinely focused on the customer. I would highly recommend both him and Brayley Honda Hemel Hempstead.

Time for my car's annual service and MOT and staff at Brayley Honda, Hemel Hempstead rose to the occasion with their customary professionalism and approach to excellent service.

Friendly and efficient welcome, service completed in under two hours. Comfortable waiting area with coffee and aircon.
Very happy with the experience.
Thank you Honda!

The team kept me informed throughout the day, provided options for new tyres and sent through a video of the service inspection. The courtesy car was also good value.