Bose Omdömen 

Bose ear buds delivery by UPS was left on the pavement and disappeared. UPS investigated and admitted the delivery was not compliant and accepted fault. Bose ignored that and said they are not interested in replacing or refunding. After about 20 emails and Bose UK support phone calls I have now decided to give up

Appalling customer services... trying to order a product via multiple routes online- fails every time. Contact customer services- not interested in resolution only trying to sell you something- very poor.

I returned a speaker to Bose for repair. Three months later, they told me they had returned it. A month later they did, "untouched". I paid £85 for the repair. I have contacted their customer services 12 times. I get "hot air" & they still have my money. - I will never buy another Bose product

I've been a loyal Bose customer for many years, but they sold me a pair of very expensive earbuds that don't work. Customer support promised answers but didn't deliver. I've swallowed the £400 pound cost and replaced them with a £100 pound product which is not as good as the Bose buds on their best day, but they work well enough consistently.

I’ve owned my Ultra Quiet earbuds for about 18 months. Recently, the mic quality dropped so significantly that I couldn't use them for calls anymore.

Assuming they were out of warranty, I reached out to support just to see if I could pay for a repair.

To my surprise, after providing my serial number, they emailed me a prepaid shipping label to exchange them for free!
The turnaround was incredibly fast! I sent them on Monday 8th and had the replacements back by Tuesday 17th.

The best part, they didn’t even send me a refurbished unit. They sent a brand new, factory sealed pair.

This is easily some of the best and most efficient customer service I’ve ever received from a major company. I couldn't be happier with how they handled this and I would definitely purchase future Bose products based on this experience

They've definitely earned a loyal future customer. Good job Bose 👍

Bought a bose soundtouch in 2017 for £539 thought it would last for a very long time but bose decided to shut down the internet making it useless so won't be buying bose again.

I’ve owned these products for about three weeks and will be returning them.

There are two huge flaws with this product. Shockingly one is by design, and which Bose show little intention of fixing, and the other may or may not be bad luck.

The good:
Light, and comfortable, with a selection of ear tips and stability bands - the stability bands are great for getting a secure fit for running or other activities. They sound good, and noise canceling works well.

Now the bad:
The touch controls work well enough, but it is easy pause music when you adjust the fit of a bud. Setting press and hold to turn up the volume just doesn't work.

If the headphones don't think you've moved enough (while watching or listening to something) they turn off after ten minutes. According to Bose this "battery saving feature" is by design and cannot be altered or turned off. They say they are aware users dislike this "feature" and may patch in the ability to toggle it off in future - but they have been saying this for well over a year so I'm not filled with confidence. They enable this functionality on other, more expensive headphones so make of that what you will.

Connectivity - it sucks. The connection drops in and out on my phone, and the buds seem to hate my sports watch with a passion, with the connection constantly cutting in and out, or swapping between buds in a truly disorienting fashion. The first run was flawless, but after two weeks I've yet to have a run without connection issues. Now, this might be a defect rather than inherently poor design.

The case is on the larger side and doesn’t pocket comfortably. It’s made of cheap, easily scratched plastic, and it lacks a lanyard, or even a hole to attach one. However, Bose will sell you a silicone case with one for an extra £25…

I really expected better design and quality from Bose. At least part of my frustration stems from the companies desire to upsell users to more expensive products.

Bose QC Ultra 2, I was expecting a more advance sound quality from this product as I have had the QC Ultra 1s for over 3Yrs so I was delighted to purchase the QC 2nd Generation, sadly I was disappointed in the sound quality resulting in a flat mid range together with a shrill treble and background hiss white noise when silent, unfortunately I sent the product back for credit, and gone back to the original QC 1s

I placed an order for my autistic granddaughter from her Disability Benefit for Bose QuietComfort headphones and Airfly Pro 2 device on 13th January 2026. We were due to receive it 15th January 2026, I asked for it to be delivered to a local pick up point as I had a hospital appointment that day. I am currently unable to walk due to a spinal issue. It didn't arrive and we were told by UPS that it was delayed. We finally had notification that it was delivered to the pickup point on 19th January 2026. My partner & granddaughter went to pick it up but it was clear that the package had been tampered with. It was very badly boxed in a UPS box with two pieces of rough parcel tape around it and a ripped piece of the original packaging taped to it. They took a photo of it on the counter at the pickup point, the photo is timed and dated at EXACTLY the same time as the UPS receipt saying that we picked it up. They brought it home, unopened. I immediately went to your online chat and asked what we should do as we suspected it had been tampered with, the agent advised us to open it and tell them what was in the box. Inside the box was a cheap unbranded pair of headphones. I took a photo of it and uploaded all photos to the chat. I was told that they would pass it on and it would take 48-72 hours to look at and contact us about a replacement. I phoned or went on your online chat several times over the next few weeks and I was told repeatedly to "wait 2-3 more days as it was being investigated with UPS". I explained many times that my granddaughter was distraught as she needed them to help her cope with every day life and these particular headphones were recommended to us. NO-ONE CARED!! I was just repeatedly told the same thing even though I pointed out that we had not done anything wrong! I eventually resorted to posting to you on X to try to get some response and replacement.
We were treated like criminals! As is we had done something wrong despite contacting you and having the photos AT THE PICK UP POINT that clearly showed the package had been tampered with.
We eventually received replacement items 10th February 2026.
We were treated as criminals. We had done nothing wrong and these items were for a child who struggles every single day. It was absolutely disgusting!!
I would not expect treatment from such a large company and I will NEVER buy anythiong from Bose again.
There was not even an apology or a card to say sorry to my granddaughter saying sorry. Absolutely nothing!! Disgusting. There was absolutely no help whatsoever and the stress has made my conditions worse and caused several weeks of anguish for my granddaughter.

Bose QS ultra headphones, after 3 months began to not correct work, autostop is not working, cleaning is not help. Sound quality is stay very good, but this is only half of satisfaction by this price

Soundbar connectivity is laughable!! The sound is ok (nothing special) but definitely not worth having to reconnect every time you use the TV. Forget having a few tunes playing on an evening, the volume does what it wants!

We purchased VR headsets and Bose earbuds online from John Lewis a few months ago. The VR headsets work perfectly and we are very happy with them.
Unfortunately, the original Bose earbuds were disappointing at first. They disconnected intermittently, were awkward to remove from the charging case, and caused significant discomfort when worn for longer periods.
However, I would like to clarify that this issue has since been fully resolved. We visited a John Lewis physical store, where the staff were very helpful and understanding. The earbuds were exchanged for a different model without any issues. The replacement process was smooth and professional, and overall we were very satisfied with how the situation was handled.

Truly appalling (=non-existent) customer service. No response to several email concerning an issue with a Bose speaker.

I have an issues with my BOSE system which has been installed 5 year ago. It has worked well and is an excellent service however something has gone wrong and despite spending 5 1/2 hours on the CHAT service been disconnected several times - then referred to the Technical number - they tried going around the same trouble shooting that I have attempted 20 times. Very few understood or spoke english and I really don't know what I do with an expensive system that does not work and for whom no-one can help me with. Absolutely appalling

I purchased a Bose Revolve portable speaker. Barely used it and exactly 2 years later when I went to charge the said speaker there was fire sparks coming from the charging port! The speaker has completely malfunctioned and became a fire hazard! Needless to say I would not be purchasing a Bose product ever again.

Bose Smart Speaker 500 – Disappointing Experience

Extremely disappointed with Bose. The speaker driver broke while still under warranty. After being sent for repair, the speaker still does not work. For a so-called premium brand, this level of quality and service is unacceptable. Poor reliability, poor repair service, and a complete waste of money. I will not buy Bose products again.

My Bose speaker stopped working so I sent it back for a repair November.
BOSE have lost my speaker.
The item was returned for repair and was supposedly re-sent via UPS. However, I have never received the stereo. I did not sign for the delivery, did not nominate a safe place, and no proof of delivery has been provided.

I have engaged with Bose and UPS, but the courier claim has been declined.
I Paid £600 for my speaker and I need it for my job as an aerobics instructor.
SHAME ON YOU BOSE
WHERE IS MY SPEAKER IR REFUND

I recently had a positive experience with customer service. Decided to treat myself to a new pair of headphones and ordered the ultra comfort. They arrived and were lovely but my third time using them they just kept pausing; sometimes after 5 seconds, sometimes I’d get a whole song… super frustrating. Reached out to Bose who arranged a return seamlessly and had a new pair out to me quickly.
The only thing I’d change was the awful chatbot you have to get through to reach a human; if you ever want to tip someone from grumpy about a malfunctioning product to full perimenopausal rage, have them talk to a chatbot.
Fingers crossed this pair have no similar issue. My last pair served me very well for 8 years until an unfortunate rainstorm took them out.

Bose Stopped Supporting Earbuds sold for £250 just two years ago!!!

Namely, if your earbuds are few years old there is no way for you to buy spare parts that will work with your product.
Bose have decided to stop supporting Earbuds that they were selling for £250 ( Bose QuietComfort® Earbuds).

Namely, I have lost my charging case and wanted to buy a new one, to find out that they do not sell them any more and they offered me to by the new (Bose QuietComfort Ultra Earbuds 2nd Gen) for discounted price to £150.
This means that if I want to have a Bose earbuds again, I need to pay this price and hope they will not stop supporting them again!
Meaning, they force you instead of buying a spare part to buy a new Earbuds set!!! ("By discounted Price"😡)

NOT IN A MILLION YEARS!!!
Only fool will fall for this stupid offer!!!

This shows the mentality of this company!!!
With this kind of mentality this company will lose their customer base and go down sooner rather than later!!!

STAY AWAY!!!

I sent my Bose sunglasses for repair through the official process handled by Ingram Micro Services (order 80633368).

I paid the full quotation of €272.98. After the case was marked "completed", I received a different product (earbuds) that I never requested, while my original sunglasses were never returned. This is a serious breach of service: I paid for a repair, yet my property has been withheld without authorization. I contacted support multiple times (emails on 04/09 and 09/09) and sent two certified legal notices (PEC on 15/09 and 25/09) with no meaningful reply.

I demand the return of my sunglasses (repaired or equivalent replacement) or a full refund, and the collection of the unsolicited earbuds.
Full documentation available.