Boots Hearingcare - Trafford Centre (World Of Hearing) Omdömen 

Had an appointment with Sana Ali today to upgrade my hearing aids from NHS to private to maximise my hearing potential. She was extremely pleasant, friendly and professional, conducting my hearing test; clearly explaining my test results, talking through the pros/cons of the different types of hearing aids and recommending the most suitable for my particular situation. After trialing the suggested type, she outlined the costs involved; the option of monthly payments, the Boots advantage card and aftercare service. At no point did I feel rushed or pressured to buy. Needless to say I was so impressed that I am going ahead and hope to collect my new hearing aids next week.

Excellent, friendly service

My experience of the sales and testing process was absolutely fine, everything happened as it should do and I made a purchase of £3000, still everything was fine all fitted and working. During the sales process I was given a glowing report of how good the customer service and follow up would be, just turn up at the desk and they will sort you out.
All was fine until i needed some more filters and inexplicably my hearing aids had stopped pairing with my phone. I took a trip to the Trafford Centre as I thought at the very least I would get the filters, i asked at the desk and was told Audiology don't work weekends we can't help you with either of these things, i pushed a bit relaying what I've been told through the sales process and was told that if I went down to Spec Savers they might be able to help me, To say i was disappointed would be an understatement.
During the week i was calling the helpline, but the wait times were long and it wasn't until the Friday when i got through, I was told again that Audiology don't work weekends and that i could buy the filters online (which i have now done, but, not arrived yet), he kindly offered to make me an appointment in the week, I said i didn't want to take anymore time off work (as I had already had a couple of days off for this), i told him a phone call would do I'm sure its simple but i couldnt sort it out, he said no problem i will email them now.
By Tuesday i hadn't had a call so, to save phone time, I followed it up on the online chat, I was again offered appointments, I again politely refused, he offered to email the audiologist, I asked him to relay to them that this is the second email and that no one had called, he told me that they have no control over this and that audiologists fit calls in as and when they please. So its now Wednesday afternoon and still no call, i have had help from a tech friend and reconnected my aids, so i think they are working okay now, just really disappointed with the service, a feeling that they have got my money now so they really dont care.

I also asked about complaint escalation process, apparently there isnt one.

Update, i have now had an appointment with Sanah, who couldnt be more helpful, has given me her email for anything i need and has resolved all my issues.

Sanah Ali was extremely professional in her approach to resolving my hearing defects and the hearing aid now supplied has completely transformed my life for the better. Thank you so much for the help and care given directly to me. A five star experience at Boots The Chemist.

Hi, I've already written a reply to you which was quite enlightening I think. It was for the Trafford Centre.
Regards
Joan firth

Attentive staff, Sanah Ali did very well.

Sanah was ever so helpful, knew all about the products she was selling & was very patient with my 87 year old father.

Relaxing, thorough examination and info sharing.
Felt confident that the end product would suit well and looking forward to getting the new aids next week

A friendly welcome made to feel at ease, a very helpful professional assistant who understood how I was feeling and helped me choose the correct hearing aids for me .I would recommend boots to anyone needing hearing aids.

Everything from start of hearing test to choosing hearing aids.b all explained well including options and cost. Polite and efficient professional service. This is a review from my husband Stephen.

very thorough - listened to me - and advised suitable product.

Ikram was exteremely knowledgable and very helpful, the whole process was managed very well. In store staff we re also very diligent and i was looked after straight away.

Very efficient and professional service.
Made a mistake with the payment but quickly put right.
Would strongly recommend.

My experience today at Boots, Trafford Centre was very positive. Sanah my audiologist was very patient and helpful, explaining everything in detail to me. Altogether a very good experience

I was seen by audiologist Sanah Ali, she was very friendly, approachable, knowledgable and talked me through everything, answering my questions and helping me choose the best option for me.

Prompt, helpful assistance and information provided in a relaxed and friendly manner.