Boots Hearingcare - Southend-on-Sea Omdömen 

I had very expensive, top of the range hearing aids for seven months during which I had seen 2 other audiologists regarding the hearing aids performance and I was still not satisfied with the performance of the hearing aids. I arranged an appointment at the Southend-on-sea branch of boots as I was planning to visit Southend for a day out so I thought a third audiologist maybe able to help.
Gwen at Boots Hearingcare was superb! A friendly discussion regarding my previous issues (Gwen had read my previous history before the appointment started) led into a detailed explanation of how the hearing aids had been set up and what changes could be made to enhance their performance. Gwen knew every detail of Phonak’s software and showed me which modes my hearing aids had been operating in over the previous seven months, whilst being professional , helpful and demonstrating great knowledge.
Finally, after 7 months, I have a pair of hearing aids that live up to the hype and the price. I can honestly say that the hearing aids have been transformed and the one hour 45 minute drive to Southend was well me truly worth it, all thanks to Gwen!

The lady was very professional in everything that she explained to me

Everything about the different types of hearing aids was explained so well

My hearing aid doesn’t work it won’t charge.
A lot of money for a product that is useless.

Service was excellent from first test which was explained well and second test and review of all hearing aids

Warm, friendly and helpful staff.
Issues and correction options clearly explained.

The staff were very knowledgeable and helpful, and explained everything thoroughly

The audiologist, Gwenllian English, explained everything very well and was welcoming and friendly. The testing was in depth and all options for the hearing aids were well explained

Audiologist was extremely polite and very competent, listening to my concerns and answering questions thoroughly. When she was unsure of an answer sought advice from a colleague and provided a satisfactory response. I was totally reassured throughout the experience.

Very thorough and informative. The lady that performed the test was extremely lovely and helpful with my Mum and made her feel at ease.

The person I saw on each visit was the same man, which was helpful as each visit was less dauting.

Lovely young lady; Gwen so very helpful/ kind
Trusted her not to push me .

Throughly professional

The operator explained the aid very well. I really have felt the benefit. Just a word of caution. My first email followed the payment of my deposit so before I received my hearing aid.

They were very helpful and friendly,and made me feel very comfortable as I was a little nervous,I would definitely recommend them to others.

Why was my original review not published on trust pilot about three months ago? It was damming. I came out of hospital in December latter a successful tripe A operation, thanked the surgeon the next day and knew nothing for three weeks. I had to be resuscitated, had a heart attack, was ventilated for two sessions, had a dissected aorta and other less serious complaints!’ Seventeen days in intensive care affected my hearing and mind. These are possible side effects for the operation. When I had recovered enough I looked into hearing aids as my hearing was suddenly very poor. “Which rather Boots and Specsavers about equal and I chose Boots. Very big mistake. In two Boots hearing shops the advisers were unable to communicate in a satisfactory manner (Southend and Basildon). I bought from Southend at four thousand five hundred and after two weeks had to return to have them altered ( the advisor was unable to link them properly on the I-phone. He said they would have to be returned to head office and it would take ten days. I broke down ( still very vulnerable from the operation - in fact writing this still brings it all back). I said surely they could be couriered- but know. We had to leave as I could take no more. I later phoned head office and spoke to three different people who were increasingly unhelpful. I broke down again. My wife had to make the call the next day. Eventually the aids were returned but were still no use. I reclaimed my money and went to Specsavers in Southend. What a difference! Advisors who would listen and who could talk. After two small adjustments they were perfect . Two other things: I was told by Boots that I needed a hand held receiver that you pointed at people in a noisy environment. That part of the deal cost a grand! In the 21st century do you do that?? At Specsavers everything is in the app, all is explained clearly and even I ( at eighty) had no problem! The final thing?: they cost seventeen hundred pounds less. I have informed “ Which” as Boots appears to get mostly good reviews. Sorry for the long post but I feel it is important that people find out that all is not necessarily well and they are being overcharged. Good luck if you are buying but beware! Chris. ( the date I have had to put in may not be exact as I did not keep a record of my first post.

Unfortunately I purchased a pair of hearing aids and one had an intermittent fault a week ago.
Today you replaced them with no problem with a new pair.
I found the Southend on sea the royals very professional and polite .
Many thanks.

Knowledgeable audiology consultant

Friendly. Very helpful hearing specialist
Every detail explained clearly
Very satisfied

I was treated by the audiologist with care and respect,
my many questions were answered fully and I felt confident that the correct solution would be found for my hearing needs. Anon.