Great choice, good value, great communication and delivery options. Little tree was exactly as described, beautifully packaged in a very presentable box for a gift. Arrived bang on schedule. Tree was... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Got back to my questions really quickly before I made a purchase. I ordered with a selected day & date preference. The tree arrived on said day, in great packaging, perfect condition from a courier... Se mer
Företaget har svarat
I got what I ordered very fast delivery was excellent very well packaged this is my third bonsai I have had a I really can't recommend bonsai direct enough there trees are the best I have seen compar... Se mer
Företaget har svarat
Absolutely great service. Site so easy to navigate. No payment issues. Plus, I was expecting my order on the Monday 6th of July but I was so happy Bonsai Direct released my order and Parcel Force... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Bonsai Direct is a specialist bonsai nursery and the UK’s leading seller of bonsai gifts, offering unique and meaningful presents for all occasions—from birthdays and anniversaries to Christmas and other special celebrations. Unlike mass-produced plants, each bonsai at Bonsai Direct is lovingly nurtured and trained by skilled bonsai professionals, ensuring that every tree is unique, healthy, and full of character. Customers can choose from a wide range of indoor and outdoor bonsai, including beginner-friendly varieties as well as impressive, mature specimens for collectors. Alongside trees, Bonsai Direct provides everything needed for bonsai care—pots, tools, soils, and fertilisers—making it a one-stop destination for enthusiasts and gift buyers alike. Every bonsai is securely packaged for safe arrival and comes with a printed care guide, so even beginners can feel confident in caring for their tree. With free next working day delivery to most UK addresses, plus the option to select a preferred delivery date or weekend delivery, Bonsai Direct makes gifting simple and stress-free. Renowned for expertise, quality, and friendly service, Bonsai Direct has earned its reputation as the go-to destination for bonsai lovers and the number one choice for thoughtful, lasting gifts.
Kontaktuppgifter
Upcott Barns, Lapford, EX17 6NG, Morchard Bishop, Storbritannien
- 07860 165086
- info@bonsaidirect.co.uk
- www.bonsaidirect.co.uk
4,8
Utmärkt
285 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service and product
I purchased a 7 yr old tree and delivery was quick, very well packaged.
It came healthy and had flower buds
It’s been about 3 weeks and there’s lots of new growth new flowers
Any questions are answered promptly
Overall very very happy with my purchase
Thanks
11 maj 2025
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you so much for your lovely review!
We're delighted to hear your 7-year-old bonsai arrived healthy and is thriving with new growth and flowers. We're always here to help with any questions — so pleased you're happy with everything!
— The Bonsai Direct Team
Amazing company great advice
Amazing company great advice. My wife bought me a bonsai for Valentine’s Day. It was doing really well. It then started to shed all its leaves after about a month. I contacted the company on messenger explaining the situation sent pics etc. They really took the time to explain to do to try and help it. Fast forward 2 weeks and the tree is flourishing again. Now thinking what tree next!
14 mars 2025
Omdöme utan inbjudan
Svar från Bonsai Direct
Hi Jon,
Thank you so much for the lovely review! We're thrilled to hear your bonsai has bounced back and is flourishing again — that’s fantastic news. It's great that your wife chose such a meaningful Valentine's Day gift, and we're really glad we could help you get things back on track. Don’t hesitate to get in touch when you're ready to pick out your next tree — we’d love to help you find the perfect one! 🌱
– The Bonsai Direct Team
Such a perfect little bonsai tree…
Such a perfect little bonsai tree arrived! I purchased a Chinese elm bonsai tree for my grandparents who were absolutely delighted to receive it. The tree is beautiful and arrived very quickly - within 2 days of ordering it. It is good quality and came packaged very well. I believe bonsai direct are one of the best bonsai tree suppliers!
8 april 2025
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you so much, Hannah! We're absolutely delighted to hear that your grandparents loved their Chinese Elm bonsai – what a thoughtful gift! It's great to know the tree arrived quickly and safely, and that you’re happy with the quality. Your kind words mean a lot to our team, and we're so pleased you consider Bonsai Direct one of the best bonsai suppliers. Thank you again for your support! 🌿😊
My second time ordering
My second time ordering from this company, buying a large ceramic pot and drip tray for repotting my bonsai. Arrived carefully packaged, with full instructions, soil, wire and mesh. The pot and tray are good quality, and my bonsai looks great in its new home. Very happy and would use again :)
7 april 2025
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you, Lindsey! We're so pleased to hear you came back to us for your repotting needs. It’s great to know everything arrived safely and that you're happy with the quality of the pot and tray – and even better that your bonsai is looking fantastic in its new home! 🌿 Thanks again for your lovely feedback, and we’d be delighted to help you again anytime. 😊
Won’t refund after 7 days
Won’t refund after 7 days. I’ve been looking after my tree since Christmas hoping that I will see any green leaves or flowers and nothing. It’s basically twigs in a tray. I’ve watered it gently and fed it as it advised. Really poor.
EDIT to the reply. It won’t let me upload a photo on here, or I would. I saved the twigs in the pot in hope.
EDIT - I will email you the photo with order number. I haven’t emailed you as it makes it clear on your website that you only offer a 7 day refund and if I have pruned it, you also do not offer a refund. I know I can’t have a refund as I pruned it to try and save it, but I have been sent a defective tree so wanted to share my review of my product. That’s all. I don’t want to have to email you but I will, to prove my purchase and review is genuine.
EDIT - I will dig out the order number but this is extremely frustrating as I’m not asking anything of you, I just wanted to let people know that I’ve been sent a defective order!!! I’m now getting cross, as I’m having to come on here again, when all I wanted to do is write a review which you wanted. I will send the order number and will contact trustpilot - this is an awful experience.
21 mars 2025
Omdöme utan inbjudan
Svar från Bonsai Direct
Dear Kate, We cannot find an order for you or any communication from you. We have no idea what tree you have. Please can you call us so we can help or email us on help@bonsaidirect.co.uk (a photograph would be helpful). Many thanks The Bonsai Direct Team
EDIT to reply. Are you able to email me the photo as requested please to help@bonsaidirect.co.uk. Thank you
EDIT 2: Hi Kate, We accept returns 7 days after delivery so that we can still resell the bonsai in the event someone changes their mind. If there is an issue we welcome contact as soon as possible. There is always a reason a bonsai does not thrive and the sooner we are contacted the better we can help. We have a whole area of the website dedicated to care and advice and we want the bonsai to do well and be a rewarding experience. By sending a photograph we can give you the correct advice. Obviously the longer an issue is left unresolved, the worse the problem could be. We would never send a sick bonsai. Every single one is checked prior to dispatch. I would like to help which is why we are kindly requesting a photograph. Many thanks
EDIT 3: Dear Kate,
Thanks for sending your phone number and email address. I cannot find an order with either your name, phone number or email address. Please can you confirm your order number? I have checked our admin section and emails. Many thanks Sarah
EDIT 4: Hi Kate, In no way are we trying to be difficult. We simply have no reference of your order. Nothing matches, so we only ask for the order number otherwise we question if the bonsai has been purchased from us. We have no photo either to see the symptoms as per our request and cannot match any of your details. We just need this information to establish the cause of the decline in the bonsai and to see if we should replace it. Kind regards Sarah
Brilliant service tree came well…
Brilliant service tree came well packaged real care been taken absolutely love the tree will definitely buy from the company again ..many thanks
28 februari 2025
Omdöme utan inbjudan
Svar från Bonsai Direct
Thank you so much for your kind review. We really appreciate it.
Amazing First Experience….
After a few months of obsessing over them, I purchased my first Bonsai from Bonsai Direct and it just arrived this evening. Could not be happier, I ordered Saturday delivery and was worried I wouldn’t get it on time with the recent storm hitting the UK but it came fine and in exceptional packaging to keep it safe. The tree and service exceeded all expectations.
Would not go anywhere else now as Bonsai Direct has set the bar very high.
Thank You, I look forward to my next purchase which I know is going to be very soon!
25 januari 2025
Omdöme utan inbjudan
This is my second bonsai I have ordered…
This is my second bonsai I have ordered this month,the plants arrived in perfect healthy condition, protected and packed securely, both orders were delivered next day,excellent company and will be ordering again from this company
11 januari 2025
Omdöme utan inbjudan
Svar från Bonsai Direct
Dear Eileen,
Thank you so much for your wonderful feedback! We’re thrilled to hear that both of your bonsai orders arrived in perfect condition and that you were pleased with the secure packaging and next-day delivery service. It’s always our goal to provide an exceptional experience for our customers, and it means the world to know we’ve met your expectations.
We’re delighted to have you as a returning customer and look forward to helping you expand your bonsai collection in the future. If you ever need any care tips or advice, don’t hesitate to reach out—we’re always happy to help!
Best regards,
The Bonsai Direct Team
Christmas Gift for my son
Ordered a 12 year old tree of a thousand stars for my son's christmas gift. Package arrived and it was really well wrapped. No damage, no soil loss and in excellent condition. I have no doubt it will transport back to his own home 200miles away despite having been taken out and admired, without, I suspect any damage. My son loves it and hopes to be able to look after it to a good age. Care instructions are also excellent and easily followed and they now have "bonsai care" on their website menu I have no doubt will prove extremely helpful to my son. Thank you Bonsai Diect for an excellent service. ❤️
24 december 2024
Omdöme utan inbjudan
Svar från Bonsai Direct
Dear Sharon,
Thank you so much for your lovely review! We’re thrilled to hear that the 12-year-old Tree of a Thousand Stars made the perfect Christmas gift for your son. It’s wonderful to know the tree arrived in excellent condition and was well-protected during delivery—we take great care to ensure our bonsai reach their new homes safely.
We’re delighted that your son loves the tree and feels inspired to care for it. With his enthusiasm and the help of our care instructions (and the new bonsai care section on our website!), we’re sure it will thrive for many years to come.
It means so much to us that you chose Bonsai Direct for such a special gift. If you or your son ever have any questions or need additional tips, please don’t hesitate to reach out.
Wishing you both a wonderful festive season and a flourishing year ahead!
Warm regards,
The Bonsai Direct Team
I ordered on the 22nd of Dec and was…
I ordered on the 22nd of Dec and was assured it would arrive on the 24th. I received several updated from both Bonsai Direct and DPD ahead of delivery.
It arrived on time and the packaging and delivery process was flawless.
Surprisingly….the quality of the tree was exceptional. Overall… I’m blown away by this business. My expectations were low as I left it until the last minute but I was very happy and impressed with this business. Thank you.
24 december 2024
Omdöme utan inbjudan
Svar från Bonsai Direct
Dear Ryan,
Thank you for your fantastic review! We’re so glad to hear that your last-minute order arrived on time and that you were impressed with both the packaging and the tree’s quality. It’s wonderful to know that we exceeded your expectations!
We always strive to provide exceptional service, even during the busiest times of the year, so it’s great to hear that both our updates and DPD’s delivery process helped make your experience smooth and stress-free.
It means a lot to us that you’re happy with your purchase and our service. If you need any tips or support in caring for your bonsai, feel free to reach out—we’re always here to help.
Thank you for choosing Bonsai Direct, and we hope to serve you again in the future!
Enjoy the festive week and Happy New Year,
Best regards,
The Bonsai Direct Team
Exemplary service
Exemplary service. Can't find anything bad to say about them. If you want a bonsai by post this is the company.
6 december 2024
Omdöme utan inbjudan
Svar från Bonsai Direct
Good Morning, thank you for your lovely 5 star review.
We really appreciate your kind words and recommendation.
Best Wishes,
Bonsai Direct.
10 out of ten for quality and service …
10 out of ten for quality and service would recommend very helpfull and came with in 24 hours
5 november 2024
Omdöme utan inbjudan
Svar från Bonsai Direct
Dear Christopher,
Thank you so much for your wonderful review! We are thrilled to hear that you rated us 10 out of 10 for quality and service. Your satisfaction is our top priority, and it's great to know that our efforts to provide helpful service and prompt delivery met your expectations.
Thank you for recommending us! We hope that you and your mum enjoy your bonsai trees 😊
very best wishes
Sarah
Bonsai Direct Team
My first Bonsai.
Bonsai trees are something I have wanted to grow all my life. So when I finally got around to getting one, I read the reviews and studied the images online and decided that Bonsai direct looked the best. I look forward to a long and interesting relationship with the as they see to be not just good growers (the tree I bought is great) but very happy to help develop skills and help with all aspects of this new hobby going forward. Thanks Bonsai direct.
3 oktober 2024
Omdöme utan inbjudan
Svar från Bonsai Direct
Hi Keith, thank you for choosing us for your first bonsai! We're thrilled to hear that you're happy with your bonsai tree and our service. We look forward to supporting you as you develop your bonsai skills. If you have any questions or need assistance, we're here to help. Thanks again! Bonsai Direct.
My wife bought me a beautiful bonsai- but beware
My wife bought me a stunning 19 year old bonsai for £675.00 to celebrate my being clear of pancreatic cancer for 12 months. We received the stunning tree, soaked the plant as instructed, the leaves started to drop as they said they would, then they turned brown, we reached out for help as no new buds were appearing and whilst the staff at the company were excellent sadly they concluded that she was in fact dead. A very sad experience , the company have offered us a 20% discount if we buy another one , but we don’t want to purchase again from them in case the next one is also dead or dying - so it’s sadly caveat emptor and for us a very expensive mistake.
10 juni 2024
Omdöme utan inbjudan
Svar från Bonsai Direct
Hi Steve,
We completely understand your disappointment and we appreciate your comments about the excellent help from our team and the stunning bonsai you received.
Unfortunately by the time you had contacted us, your bonsai had already died, if we had been contacted sooner then it is more likely that we could've helped your bonsai.
As explained by our experts, from the photos you have provided and the information given, it sounds like your bonsai dried out. You had said that your bonsai was also exposed to direct sunlight.
We can assure you that our bonsai are thoroughly checked before shipping and the same expert who gave their advice via email was the person who checked it before sending it so they were shocked to see that it had died.
We are really sorry that you have lost your beautiful bonsai.
Best Wishes,
Bonsai Direct.
Beautiful healthy tree
My son sent me a tree from bonsai direct. The best gift I have ever received. Love it. Arrived well packed. It is beautiful and very healthy. Have now ordered another one. Thank you
30 september 2024
Omdöme utan inbjudan
Svar från Bonsai Direct
Hi Gale,
Thank you for leaving such a wonderful review.
We are really pleased to hear that one of our beautiful bonsai is the best gift you have received! We hope you love your next bonsai even more.
Best Wishes,
Bonsai Direct.
My mum had a cheap £7 bonsai bought in…
My mum had a cheap £7 bonsai bought in a sale that she cared for for over a decade. The tree died and I thought to replace it with a much better quality tree. I spent over £60 on a tree for next to nothing. It arrived already shedding leaves, mum carefully read the leaflet and continued to care for it. Within a few weeks it was obvious it was dead, if it was even alive in the first place. The website says it doesn't guarantee plants after 7 days!! I tried contacting the company four times via their website contact form. They answered once asking for pics which I supplied and I've not heard from them since. My money could have bought a beautiful bouquet that would've outlasted the tree by weeks. The tree was meant for her to love and nurture as she did the prior one. I do not recommend these products or their customer service.
26 augusti 2024
Omdöme utan inbjudan
Svar från Bonsai Direct
Dear Joanne,
I am truly sorry that you are disappointed with the bonsai order. As I have said on the phone we have checked 3 separate computers and have not received a reply to the email which we sent you, asking for photos. This is why you have not had a reply from us. We are always quick in replying. You should expect a reply within a few hours on a working day. There will always be a reason why a bonsai loses leaves and we would love to help. Please can you kindly forward the email or resend the photos. I have also checked the server and we have never received a reply from you so have been unable to help. As said on the phone we shall call you back later in the week as per your request. Our email address is help@bonsaidirect.co.uk. Kind regards The Bonsai Direct Team
My son loves his bonsai present 🎁
My son loves his bonsai present 🎁
The tree came very well packed. Delivery times excellent as you can choose your specific day to have it delivered and it was on time. Great communication too. Beautiful tree. Thank you!!!!!!
12 augusti 2024
Omdöme utan inbjudan
Svar från Bonsai Direct
Dear Jeanette, Thank you so much for your kind words! 🌱 We're thrilled to hear that your son loves his bonsai present and that the delivery experience was smooth and timely. We take great care in packing our trees to ensure they arrive in perfect condition, and it's wonderful to know that you're happy with the tree and our service. If you ever need any further assistance or tips on bonsai care, don't hesitate to reach out.Thank you again for choosing us! 🎁🌿
The Bonsai Direct Team
Extremely pleased. Great Bday Gift
Extremely pleased with the product (I bought a birthday gift set - Bonzai tree, tools, feed, birthday balloon - for my girlfriend) and it was delivered next day even though delivery was free, which is handy when you've left it last minute!
She's had indoor plants bought for her before but I can't wait to show her this. I was originally going to buy her a grow your own bonzai kit for £20 from amazon and I'm so glad I didn't, for an extra £30 I've saved myself 8 years of growing and pruning, plus all the extras and expertise that went into it, so pretty good value to say the least. The tree itself is amazing, it has a great shape and colour which looks really healthy - I have to keep sneaking peeks at it, and one thing I didn't think about was how good the pot it comes in is - really lovely and authentic. The packaging was excellent absolutely no way anything could get damaged - the box was sturdy and plenty of air packaging etc. Helpful guide included for maintaining the plant and of course they offer advice through their contact page on their website.
I couldn't recommend these guys enough you can tell that they care about what they do and every package they send is thoughtfully put together, so this review is my way of saying thanks! I might have to buy a couple of trees for myself after her birthday because I love them.
6 augusti 2024
Omdöme utan inbjudan
Svar från Bonsai Direct
Hi Graham,
Thank you so much for your fantastic review! We’re thrilled to hear that you’re extremely pleased with your purchase and that it made such a great birthday gift for your girlfriend. It’s wonderful to know that our next-day delivery service came in handy for your last-minute shopping.
We’re glad you found value in choosing our bonsai gift set over a DIY kit. Our team puts a lot of effort into nurturing each bonsai tree, ensuring they are healthy and well-shaped, ready for you to enjoy right away. It's also great to hear that you appreciated the authentic pot and the secure packaging.
Your kind words about our guide and customer service mean a lot to us.
Thank you again for taking the time to leave such a thoughtful review. We hope your girlfriend loves her bonsai tree as much as you do!
Best regards,
Sarah - Bonsai Direct
Ps. I really appreciate your review. It has brightened my day, so thank you :)
I love this company!
I love this company!
Beautiful healthy trees delivered with so much loving care.
I have 2 Beautiful trees that are thriving and I have presented a bonsai to my mum too. I have bought them on separate occasions in the past year....or 2 years...time flies!
We love them passionately. And the added bonus is that my 3 teenage sons have grown to love them too. They help me to water them and have taken a keen interest.
Nature and trees are my passion.
Thank you Bonsai Direct for nurturing Beautiful healthy trees.
Sending love
Tree lover
25 juli 2024
Omdöme utan inbjudan
Svar från Bonsai Direct
Dear Tree Lover,
Thank you so much for your heartfelt review! 🌳❤️ We're thrilled to hear that you and your family are enjoying the bonsai trees and that they've brought so much joy and passion into your lives. It's wonderful to know that your teenage sons are also taking an interest in nurturing these beautiful trees.
At Bonsai Direct, we take great pride in delivering healthy, well-cared-for trees, and we're delighted that you’ve had such positive experiences with us over the years. Your love for nature and trees shines through your words, and it’s customers like you who inspire us every day.
Sending you and your family many thanks and appreciation. May your bonsai continue to thrive and bring happiness to your home!
Warm regards,
The Bonsai Direct Team
Very impressed
I was sceptical at first about ordering a bonsai tree online without being to inspect it first but what I must say is what an excellent service I received from Bonsai Direct.
The tree was exactly as pictured and the packaging was fantastic! The tree didn’t move one bit and remained moist in the box.
I’ve been so pleased that I’ve ordered another bonsai (this time outdoors bonsai) from BonsaiDirect today.
Keep up the hard and professional work.
8 juli 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.