Bloomingdale's Omdömen 391

Om te huilen. Het personeel kan er weinig aan doen denk ik. Te weinig personeel voor een hele grote strandtent. Meer dan 55 minuten moeten wachten (and counting) op een bakje brood met Aioli. In Laos gaat het sneller.

Bij alle andere tafels gebeurt overigens hetzelfde, want iedereen vraagt steeds waar hun bestelling blijft. Ik heb te doen met het personeel wat er wel staat.

I ordered a pair of expensive jeans online that were marked down. Even on sale, they were a bit pricey but it’s a favorite brand of mine that wait to catch on sale.

What arrived was a pair of Calvin Klein jeans that someone had clearly switched the tags on. The 2 items look NOTHING alike either. I’m guessing someone bought the expensive jeans and then brought in a cheap pair of jeans with the tag for the expensive ones attached and successfully go a return. I would expect better from Bloomingdale’s.

I contacted customer service via chat and that was just a frustrating experience. I sent pictures of what I ordered VS what I received and they thought the issue was that the security tag was left attached to the item. I got nowhere with the chat so simply gave up. I have submitted a return and a complaint but I am certain the item is no longer available.

I have shopped with this company for years but I am done. Beware if ordering online!

Amazing service by Jannet at Bloomingdale’s. She altered my dress perfectly and had it ready the same day. Fast, professional, and highly recommended.

I have a Macy’s partner credit card with a 100% payment history, no returns ever. My credit score is around 800 and fluctuates slightly, as expected. I made one order on Bloomingdale’s — it was canceled. Initially it was a forwarder, but if that is an issue, stores usually say so.
I made a second order to a different address. To avoid any ambiguity, I changed the address to my friends’ home — closer and more logical than shipping a single pajama set across the country. That order was canceled as well.
Customer service agents genuinely tried to help but could not fix anything. I spoke with a supervisor who promised to run some kind of “re-evaluation” and told me she would email me the results. I had heard that such promises are sometimes made, but had never experienced it myself. Unfortunately, I don’t remember her name. There was no re-evaluation and no email. She simply brushed me off and lied.
She mentioned some “address mismatch.” I contacted my bank directly — they confirmed that all billing information is correct, exactly as shown in my account and in the screenshots I provided. I was also fully willing to change the payment method if needed. I have never made cancellations, suspicious orders, or anything even remotely questionable.
The next morning I called again. The agents tried very hard to help. I asked for a supervisor. His name was Anthony (possibly fake). He refused to provide a last name and behaved openly disrespectfully. He claimed they had sent me a paper letter explaining everything. I asked for a tracking number. I also asked how they supposedly mailed it to my home address if they claim they don’t trust that address as my billing address. Of course, no letter was sent, and none will ever arrive. They lie calmly and without hesitation.
It is very clear that this company is fully controlled by a rigid automated system that simply cuts off people who look “different” according to some internal script. There is no evidence that this system meaningfully reduces fraud. Professional fraudsters adapt, mimic approved behavior, and understand algorithms. Ordinary customers get caught randomly, as statistical outliers.
I will not do business with a broken site like this. The only response to such practices is to vote with your dollars. Otherwise, it will continue exactly like during COVID: first forcing people to stay home, now conditioning them to behave identically online.
I hear Bloomingdale’s is heading toward bankruptcy. If this is how they treat honest customers — that outcome is well deserved.

If I could give zero stars I would. Ordered shoes online but wanted to return in store. Nightmare. First staff had no idea where I should return an online order. I had to go to three different floors. Then when I finally get to the right place the rude customer service agent informs me that because I ordered from an online vendor, tgey woukd yave to return item to vendor then I woukd get my refund which woukd take at least two weeks. Nope. Will never shop there again. This is why Nordstrom is the place to shop.

I am very disappointed in Bloomingdale’s. I ordered three ties and socks for my son. Three days later I received an email that two of the ties were sold out. Ten days later the I received an email that the last tie wouldn’t come for another week! So much for customer service. Needless to say I won’t order from them again.

I recently purchased a bed from Bloomingdales in Short Hills. What an incompetent organization. With my bed, I was supposed to get a rebate. And even after I was misquoted on the amount from 4 different employees, they decided they would not honor what their own staff told me. They don't understand their own products and deals. The bed took about 15 minutes to purchase and more than 2 weeks later I'm still trying to get any rebate I was promised.

The website says I’ll get my package before Christmas. I ordered on December 15th now it says arriving 12/26 that’s terrible and false advertising

My jeans were delivered to the wrong address (completely USPS' fault and not Bloomingdales). I contacted Bloomingdales to see what could be done and they offered a full refund on the purchase. Amazing customer service on their end.

Purchased the Garmin 265 through bloomingdales and they shipped through a third party seller, Rainforest Deals. Not only did they take forever to ship the product, they shipped the wrong item. I ordered the 265 and they sent me the 265S. Most likely it was already out of stock and they thought they could get by by sending a similar item. They also did the same to a friend who purchased the same item. On top of the site says you can do returns in person but in reality you can't because the item was incorrect and it's a third party seller, so wasted my time and everyone else's who order this item.

I absolutely love Bloomingdale’s. Unfortunately, I don’t have one located close to me so I have to rely on all online shopping with them. I have had numerous orders and their service is fantastic. Quick delivery, free returns and they stand by their products. One item came broken and they offered a refund or expedited shipping immediately I couldn’t ask for better service.

We called into Bloomingdales to buy the Bloomindales little and medium brown bags.
We were informed that the bags were on the 8th floor, we arrived on the 8th floor and could not find them anywhere, we asked the ladies on that floor where they were and were informed they no longer had any.

We left floor 8 and went back down to the 2nd floor and spoke to a young lady called Mahi from Denim who personally went up the 8th floor herself to look for the bags we were looking for. Mahi went totally out of her way to find the bags for us which we were totally grateful for, so I just wanted to thank Mahi for all her help, she is a credit to the store.

Online customer service is useless.

This service is a disgrace. I purchased a dress that did not fit I had so much hassle trying to return it. There wasn’t even an online service for this that had ring a number. I’m still waiting on the refund since October. The customer service haven’t a clue what their at and they just respond by passing it on to to someone else. Do not buy anything here they are ridiculous,

I attempted to place an order for sweaters. Each time, I received an email stating that the order had been canceled due to verification issues. So I placed the order 2nd time, and then 3rd time. All of 3 orders were canceled by Bloomingdale's. After contacting Support team via email, I was repeatedly informed that the problem was due to mismatched addresses or phone numbers, despite all information being entered correctly. In the 3rd email the agent stated that the problem could be due to shipping my order to a different address than my billing address! Excuse me? We’re are in United States, and according to the law I have the right to send my order wherever I choose to.

I then contacted their Consumer Protection Team by phone, providing all requested information in detail: who placed the order, why the billing and shipping addresses differ, and confirming all our personal data multiple times!!!!!!!!! Despite this, instead of resolving the issue, I was told that I would receive an email explaining the reason for the cancellations, but no such email was ever sent!!!!!

Not only this level of customer service is disappointing, but it is frankly disgraceful. It seems service team is just following some simple scripts, but in reality this team is completely useless. They're unwilling to actually help customers, take any accountability, or resolve real issues.

I have never had any issues with any online store in the past. But Bloomingdale's provided me with a truly unique experience.

I’m very disappointed with my recent experience at Bloomingdale’s. I attempted to return an order that their system claimed was delivered on 10/23, but it was actually delivered on 10/28. Despite providing the correct delivery information, customer service refused to correct the error and denied the return based on an incorrect date in their system.

I’ve been a loyal customer and expected better accuracy and accountability. The lack of willingness to fix a clear system mistake and assist a customer is extremely frustrating and reflects poorly on the level of service. Unfortunately, this experience has made me reconsider future purchases with Bloomingdale’s.

I called customer service yesterday to place an order for a coat that my husband was buying me for Christmas. The cost was $99.00. The customer service rep was wonderful. Later that evening I received an email telling me they were canceling the order. I called and spoke to a supervisor. She told me their system rejected me. Also added that I can never purchase anything online. I would need to come into the store personally if I wanted to purchase anything. I am insulted and appalled. Never ever has this ever happened to me. I have thousands of if dollars worth of credit. I am a Bloomingdale’s credit card holder as well as a Loyalist. My credit report is spotless. The supervisor did not give me any explanation. She was firm and abrupt. Needless to say I will not be letting this go by no means.

I ordered a Lamarque jacket. It didn't ship, I was told this was because it was shipping from the company. So I contacted Lamarque, they said not the case. Then Bloomingdale's told me it had shipped. But it hadn't. Then Bloomingdales canceled the order as out of stock, but DID NOT REFUND ME. I wrote to customer service again, they then told me it was on back order and to re-place the order. I pointed out they had already charged me. To place the second order, I had to let them charge me a second time while waiting for the first refund to get processed. I placed a second order. Now they had $1000 of my money. While waiting, I discovered they did not fully refund me on the first order that never shipped. To get that money back took multiple emails and it was refunded in dribs and drabs, in 3 amounts. I was told the second order was shipping. Once again, it did not ship. This time I gave up, I demanded a refund and bought a jacket from a different company. Bloomingdale's told me in writing the order was canceled. Lo and behold, two weeks later, they charged my card and shipped the coat. I had already bought something else. So now I have to buy packing tape (their return process requires you to open the package and insert a packing slip) AND ink (you have to print out the label) and spend time and gas money to go to UPS, which means after my refund, I'll be net negative. This whole thing went on for a month and a half and I realized that their customer service just completely makes up responses, about things being in stock, about scheduled ship dates, about whether something has shipped, it's all a lie. I counted and I was told no fewer than 11 lies. Good luck if you roll the dice buying something from them.

Placed an order today on 11/14/2025 with Allison in Cincinnati, Ohio. She was one of the most helpful and pleasant customer service agents I have ever had the pleasure of working with. I tried to take the online survey after our phone conversation, but it did not work and I was disconnected.

Sent a completely defective product and they would not refund it! Very rude on the phone, so disappointed.