Bikediscount Omdömen 

Der Service ist einfach erstklassig. Habe hier schon 2 Bikes bestellt und bin jedes Mal begeistert.
Der Kontakt ist sehr zuvorkommend und hilft auch bei der Entscheidungsfindung.
Das Bike ist immer sehr sorgfältig verpackt und trotzdem sind nur noch 2-3 Handgriffe nötig um loszufahren.
Der Lieferumfang ist großartig. Es wird alles mitgeliefert, was benötigt wird, um das Bike aufzubauen und einzustellen.
Ich kann diesen Laden nur empfehlen!
Schade scheinen hier viele schlechte Bewertungen zu sein die für bike-discount.de und nicht für bikediscount.com sind. Lest doch erst für welche Seite ihr eine Bewertung schreibt!!

J'espere ne plus avoir à faire au SAV !!!
Achat d'un vélo à 4000€ je paye 50€ de frais de livraison on vous garantie une livraison en 3 à 6 jours résultat j'ai du aller chercher moi-même mon velo sur le quai a 40 kilomètres de chez moi car ça fesais déjà 2 semaine que j'attendais la réception de celui-ci !
Donc les délais ne sont pas respecté j'ai contacté bike-discount par mail en espérant avoir au moins un geste commercial, il on tout simplement ignoré mon mail et ne mon jamais répondu!
Ensuite pendent l'expédition de mon vélo le traçage de celui-ci ne fonctionnait pas j'ai donc également envoyer moulte mail à bike-discount qui me répondait toujours la même choses, je prend le taureau par les cornes et décide donc de directement téléphoner en allemagne sur la plate-forme bike-discount et la je tombe sur un conseillé qui me parle de façon très incorrecte limite insultant !! En me menaçant que si j'envoyais 1 mail supplémentaire il me signalais comme spam! Ok j'ai envoyer pas mal de mail mais le SAV est la pour ça!
Pour ma part si je doit R'acheter un velo Radon je passerai ma commande avec le vendeur Radon france!
Quoi qu'il en soit le velo est très bon j'ai eu un problème avec la patte de dérailleur et pour le coup le SAV a fait le nécessaire, sauf pour l'axe de roue....
Un amis vient de commander un velo il était sensé le recevoir aujourd'hui et étrangement il rencontre EXACTEMENT le même problème que moi....

Pathetic service , Don't ever order form this website and the customer service is pathetic they respond you within 10-15 days and they will take another few weeks to investigate your shipment .

Pièces conformes. Service rapide.

Bought 3000Euro e-Bike that was 'in stock'. Upon confirmation of payment, they wrote it would take 4 weeks (not because of Corona), and when I asked why, they wrote, 'I will cancel your order then!'. My mistake not to take that as a red flag and cancel.

3 weeks later, the DHL tracking # they sent did NOT exist in any DHL tracking - not freight or elsewhere but did if I clicked the link they sent, which suddenly, 4 weeks later, showed 'DELIVERED'! (no option of choosing DHL and DPD even though their website says buyer can choose).

Where was the bike delivered? Bike-discount didn't know, if you could even get a live person on the phone. One person replied to my frantic emails asking for help, where the bike was, signature confirmation - said he was sorry for the problems, and he'd look for the bike Monday. Never heard from him/them again.

One day a local freight company called to say bike would be delivered in a few days and it was.

The bike was shipped LOOSE, placed inside an enormous box (with another company's logo on it), no bubble wrap, no protection AT ALL. Not even on the seat. Never seen anything like it. There was an opened box was at the bottom with the Bosch display unwrapped! pedals unwrapped, several empty plastic bags thrown in, used tape, etc. This bike is used or assembled by someone who doesn't care about quality. Try calling bike-discount? You'll be on hold forever, until they hang up on you.

Ottimo negozio online,sempre fornito e disponibile
Ho avuto anche un problema con un articolo difettoso,sostituito senza spese in meno di 4 giorni
Fantastici

customer support should improve.
I bought a tyre. It never arrived. Was a DHL error. Yet Bike Discount did not refund me. Had to reclaim via Paypal.

no envían lo que acordaron enviar

Ik heb een MTB fiets in in December 2019 de winkel gekocht. Nu zitten de lagers in het frame los en heb ik om garantie gevraagd. Ik he foto's en video filpje van het probleem naar bikediscout gestuurd en deze hebben het naar de fabrikant, Radon ( overigens zelfde eigenaar), doorgestuurd sinds dien niets meer gehoord. Geen antwoord meer van Bikediscount op mijn mail.
Ik ga nu mijn rechtsbijstand verzekering inschakelen.
Vorige garantie geval waren ze ook al niet makkelijk.

Fast delivery, support was fast to answer no tracking problems

E-Bike bestellt, einwandfrei in die Schweiz geliefert.
Was will man mehr, als 10 Tage nach der Bestellung und eingehaltenem Termin schon mit dem neuen Teil zur Arbeit zu fahren.
Ein kleiner Makel ist der Firmenname, wenn man nach Bewertungen oder auch sonst im Google sucht. Mit oder ohne Bindestrich zwischen Bike und Discount hat mich ziemlich irritiert.

J'ai commandé une montre Garmin Fenix 6SPRO au prix de 605€ contre 699€ sur tous les autres sites. Prix intéressant, livraison malgré l'épidémie rapide via DHL aucun soucis de suivi. Montre en parfait état, rien à dire de plus, je n'ai pas eu de mauvais expérience avec ce site.

I bought a maxxis assegai tire in the shop and when I mounted it was deformed, I contacted the store that informed me to send a tire for inspection. they asked me for a video to show the tire, a video where you can clearly see the defect, I don't think it's fair to have to spend money sending a tire back and running out of a bicycle because they are inspecting a tire. I will not shop again at this store. Thank you for making me ride with a deformed tire for 40 euros.

Do not trust warranty given by this supplier
My story fail story with bike-discount and cube warranty:
Cube + Bike-discount + year 2016-2017
Here is a fail story of quality, brands, warranties and lost expectations for everybody to be aware.

When we talk about popular brands VS china suppliers, usually we choose paying more to have less pain later. But that doesn’t work with some brands. Hereinafter you’ll se why I’m so pessimistic.
I've bought my Cube Elite Super HPC carbon frame from Bike-discount.de early 2016.

01.02.2016 - my Cube Elite Super HPC carbon frame arrived (WOW 09731 K L 0814 M EN 114766)

13.04.2017 - after a year of riding once I washed my bike and found that sad picture (photos) the long creaking chink appeared from under the dust
13.04.2017 (same day) - a request was send to Bike-discount customer service then one more request next day

… days of ignorance

19.04.2017 - one more request

… days of ignorance

26.04.2017 (after 13 days and 3 requests) - they finally answered.
Their answer:
bigquotes Guten Tag Serhiy Tymoshenko, this looks like something scratched on the frame tube. This is not painting or production fault. I will send you mail on to CUBE, but i guess it will be refused.

I was shocked, you know, if they would have say something like "f@#k off”, that would be not that shocking to hear.

26.04.2017 - My answer:
bigquotes Hi! It is definitely not a scratch. It is crack, both sides of the crack have relative movement. Frame was never been to accidents. This part of frame is unreachable for some impact. I hope you warranty statement is not an catch for losers.

26.04.2017 - Their answer:

- Please choose the most inexpensive but trackable service possible to return the products, no express or payable upon delivery service. Afterwards please send us the receipt along with your order number and your banking information IBAN with email. We will refund the return postage. Please download the necessary return form. You can find this in your customer summary by selecting Return item. Please also attach a copy of the invoice. Returns can be treated only if the product is sent back in clean condition. Otherwise we may have to clean dirty items or return them to you unprocessed, at your cost. Average processing times at the manufacturer are about 2-3 weeks. During the season this may take longer, unfortunately we have no influence on this. etc Johannes Axer.

03.06.2017 - I was able to disassemble found the cheapest postage service and sent frame

10.07.2017 - Package arrived to FRANKFURT

… a month passed ( all this month I was reminding Bike-discount customer service about the parcel is waiting for pickup )

11.08.2017 - Package was picked up - tracking

15.08.2017 - My request:
bigquotes Hi, as i can see this parcel was just waiting for receiving a month! Whole month, I do not get what is wrong here why so long?

15.08.2017 - Their answer:
bigquotes Dear Mr. Serhiy Tymoshenko, We have opened a service case for the article Elite Super HPC Race 29 Rahmen carbon-n-green. We received your article and we will transfer it immediately to the manufacturer for further processing. Generally, processing will take about 2-3 weeks.

29.08.2017 - Their answer:
bigquotes Dear Mr. Serhiy Tymoshenko, Hereby we would like to inform you about the status of your service case no. 0000030662. Because of the high work load at the manufacturer/supplier, your case could not be processed yet. Of course we will try to speed up your case and will contact the manufacturer/supplier again. We ask for your patience and understanding. As soon as we have new information we will contact you immediately.

13.09.2017 - They just repeated the same text

26.09.2017 - They answered on Russian, whereas I addressed them in English
"Уважаемый Serhiy Tymoshenko[/Quoten], Проверка качества рамы Elite SHPC RACE 29 2016 21 показала что заводский брак отсутствует. После детального рассмотрения рамы мы пришли к возможной версии что как мы полагаем и привело к данному браку в материале. Это не правильное прикрепления к нижней трубе при транспортировке велосипеда. проверка так же показала и на нижней трубе блестящию и удлиненную царапину( на фото в отмеченной области) ! котороя образовалась на основе возможного зажима. (нижния труба покрыта матовой лакировкой)! best regards"
Tobias Bohlmann

Which meant that they have found wore signs at the TOP TUBE and at their point that caused failure of the DOWN TUBE.

26.09.2017 - I argued next:

- Good afternoon! This was a time to wait. But I did not expect such a resolution. Cosmetic abrasion of the top frame coating is due to the bicycle storage at home on the ICE TOOLZ P633 mount purchased at bike-discount.de (photo attached). It was slightly moving in the V-shaped hooks and the painting wear off a bit. This frame was never clamped in a vice after buying at bike discount, since I assembled it myself at home just on the floor, was also never transported by car in clamps only on a train in a case and I was carrying it myself, so there is NO option of inaccurate treatment with other variant is not possible even theoretically if we take into account the shape of the cross section of the upper tube, which has ribs projecting in the horizontal direction. Such a crack can be specially obtained only if a vertical force is applied along the lower part of the tube, but even specifically this task is non-trivial. I think you just do not want to recognize design fault

Here is the photo of the mount - bike rack
Here is the the photo of their arguments about how chink appeared -
arguments

Bake rack, i've used -
… days of ignorance

09.10.2017 - I’ve re-sent my previous letter


10.10.2017 - They’ve answered:
bigquotes Dear Serhiy Tymoshenko, The text we have written to you is the original from the manufacturer, the frame has been tested by Cube with all devices! I think the manufacturer knows what he is talking about, you can send the frame again back to us and we forward this again to the manufacturer. I cant do more for you if the manufacturer confirms thats not a guarantee. Tobias Bohlmann

10.10.2017 - I’ve exploded then:
It looks like everyone wants to make joke of me. What devices you talking about. I'm a mechanical engineer, and working with frames of different materials. Carbon frames are handmade, somebody put less material on my frame and put a carbon fiber sheet with failure or without overlap and that shi#$ frame i got from you then. What devices could prove or refute problem with cheap Chinese manufacturing? Don't think i'm a stupid dumb. You just need to say, that Cube has no warranty at all. 3 years, 5 years - that's a lie. I'm pis#ed off. First you ignored my letters, than tried to ensure me that i broke my frame. Then i send you a frame and it was pending in the post office for a month and you weren't very interested in processing it. Then this pending with cube. And finally this come-off from cube and you. Nobody would care for rights. Cycling season is ruined plus i'm feeling like a piece of sh#t after this customer experience. etc

Conclusions?
I don't know, what to say. My advice - don't trust warranty from Cube

Casting:
bike-discount.de
cube.eu

Good experience. I bought a bike and some other stuff with very good prices and quality. Fast delivery.

Outstanding low prices, between 50 to 30 % less than the local bike shop. So far perfect service (after 3 orders á 8-9 items). Honest and straight forward business model. Finally it makes economical sense to upgrade or retrofit your bike.

Compré un cuadro de 29 talla 20. Lo recibí a la semana perfectamente empaquetado, pero mi sorpresa fué que al abrirlo era una cuadro de 27.5 y talla 18. Pues les mandé un correo con el problema y no respondían. Casi a los 20 dias y después de varios correos me respondieron enviándome una etiqueta de correos para que se lo devolviera. Una vez recibieron mi envio, a los 3 dias me reembolsaron el dinero. Al final pude recuperar el dinero pero comprobé que tienen un servicio postventa muy malo, ni siquieran intentaron enviarme el cuadro correcto y solventar su error

Super hurtig, stort vareudbud, gode priser. Kort levering