Big Motoring World - Sheffield Omdömen 

Extremely disappointed with my experience purchasing a car from Big Motoring World.

Within 24 hours of collecting the vehicle, a low coolant warning light appeared and the coolant reservoir was almost empty. Since then, I have also experienced poor windscreen wipers scraping across the glass, braking issues that have worsened, and the car not driving properly in petrol mode.

I also noticed a chip in the windscreen on the day of collection, which had to be repaired before I could even leave.

The most frustrating part has been the aftersales service. I have sent multiple emails, been passed between departments, asked repeatedly for the same information, and have still not received a proper resolution.

Buying a car should be exciting, not stressful. I expected a properly prepared vehicle and much better customer service. Sadly, this experience has been the complete opposite.

I hope the company now takes responsibility and resolves these issues urgently.

UPDATE: I have now provided videos and an independent Kwik Fit report, however I am still waiting for meaningful action regarding the braking concerns and other faults raised shortly after purchase. I have repeatedly been told somebody will contact me, but no clear timeline or resolution has been provided.

Ryan made the whole experience really pleasurable.
The whole process makes buying a car easy

Great communication. Friendly staff was handled by les and Josh came out with a cracking deal will definitely use again.
Thanks guys

We have recently purchased a car from big motoring world Sheffield. We couldn’t be happier with the service we received. Peter was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to understand what we were looking for, answered all our questions clearly, and never made us feel pressured into making a decision.
He explained all the options available, including pricing, features, and financing, in a way that was easy to understand and was honest and transparent throughout. His friendly attitude made the whole experience smooth and stress-free.
Overall, I would highly recommend him to anyone looking to purchase a car. Excellent customer service and a great experience from start to finish.

A smooth and hassle‑free car‑buying experience overall. The sales representative was friendly and helpful, and we’re really happy with the car we purchased.

The only reason for giving 4 stars instead of 5 is that, despite the 200‑point check, the air‑con issue was missed. It has now been fixed, so thank you for sorting that.

We’re still having trouble with one of the keys. We’ve brought it in a few times and were told it was just the battery, but after multiple replacements—two by you and one by us—the problem is still there. We were then told we’d need to make a separate booking for the key, which is difficult as we both work weekdays and can’t come in on Saturdays.

Aside from that inconvenience, we’re very happy with the car and the overall service.

Ali at Sheffield branch was fantastic! Really helped with the new car and our part exchanged car too, 100% recommend!

In my case, I asked to simply buy the car, cash with basic warranty and no ad ons. I was sold the car quickly and efficiently with none of the usual hard sell. Very happy. Josh the salesman was great.

Doing business with this company has been an extremely distressing experience. I regret to say that the worst reviews are accurate.

I am currently on maternity leave and needed a reliable car, so I purchased a Jaguar F-Pace. The purchasing process itself was exhausting. The sales staff were persistent with upselling and the process took hours. With a 9-week-old baby, it was incredibly draining, but I eventually left with a car from the Sheffield branch.

All went well until day 22, when the engine light came on. This is when the problems began.

I live in Leeds and requested to take the car to the local branch, as travelling with a 9-week-old baby and a dog is difficult. I was told they were fully booked and that the Sheffield hub was handling their bookings. To make matters worse, the next available diagnostics appointment was weeks away.

We had several caravan holidays booked which we had to cancel, as we did not feel it was safe to tow with the engine light on. The delay was completely unacceptable.

I was then told I would need to travel to the Sheffield hub, 50 miles away, and arrive by 8am. I explained my situation with a newborn, and was told that if my car was not first in line, I would have to wait all day.

When the day arrived, I packed the car with supplies for the baby and the dog, prepared for a full day of waiting. In the afternoon, I was informed that the car needed a complete DPF filter replacement. I was told they could replace it, or, as it was within 30 days, I could exercise my statutory right to cancel.

I was already concerned after reading numerous poor online reviews. A friend had experienced similar issues and warned me about her own poor experience. While waiting, I also spoke to other customers experiencing engine light problems, and they all said they would never purchase from this company again. I was further told that the after-sales team are being made redundant, meaning future issues would be handled via an online form only.

Having also noticed issues with the tyres, and in light of everything else, I decided to request a refund.

Due to the ongoing fuel crisis, I had filled the car with diesel before returning it. I asked if they could refund me for this, given that I was out of pocket from travelling 50 miles for diagnostics, had paid for carpet mats, new number plates, and was on statutory maternity pay with significantly reduced income. My request was refused.

Please take note of the reviews. Shop around and ensure you choose a reputable dealer. Im totally fed up and out of pocket.

Don’t buy into their car cleaning package you can buy for £25, their so called 200 check is a load of rubbish.
Got the car home, door trim hanging off.
To top it off, a tyre the salesman had to blow up on the day of the test drive, I’ve taken to Halfords has got a puncture along with the other from tyre having low tread and needing replacing, quoted £400!
I’d check and triple check the car you’re thinking of purchasing as I’d never expect any new car to be sold with 1 a puncture 2 the other front tyre needing replacing…. Shocking especially after we stressed the importance of safety due to a disabled 7 year old!!!

The sales staff were very good and we saw lots of (different ones! ) what let the company down was the shabby valeting of the cars for sale. Ours which we nearly didn’t buy was revaleted 4 times until a satisfactory condition albeit when we got it home it did still have a stale smell will be having it valeted ourselves.

Stay clear of this place. You will find nothing but liars and incompetent people who think their job is more important than it really is.

The warranty isn't worth the paper it's printed on and it gets shoved down your throat even if you decline it 20 times.

Every stage of the purchase - initial interest, purchase, after-sales is a joke, at least at the Sheffield branch.

There is so much to say that I could write a full essay but the point of the story is to avoid this place like plague.

The process was efficient from beginning to end. I booked an appointment and reserved the car I was interested in. I decided I preferred a different car and was taken for a test drive. Once I had decided to buy the car I was taken through every stage. I went on a Saturday and it was very busy, so there was some waiting at each stage. I completed the purchase on the same day and drove away in my new car.

We have had a calm and quick purchase. Very hassle free. Lovely customer service by Ali and support from others. Very happy!

Had a response from Big Motoring World about our experience. Not great and it misses the point. Even our sales representative passed comments on the situation that it was a common theme. Big Motoring World need to really dig into their reviews as obvious common themes occurring. SO GLAD we did not hand over our hard earned money and purchased elsewhere.

Had an appointment at 2pm did not get seen till around 3pm, the car I was viewing they could not find took about another hour to find it, once it was found it was filthy had dust covering the whole car so could not see the paint work for marks or scratches, the sales guy dragged the whole sale out trying to sell me everything but the car, I called up prior to this visit as I had already been accepted for the finance and said I’m a long drive away and I’m not coming back to collect another day so drive away today was a must, after all the run around and dragging it out it was 5pm before we got to the final stages and at this point I was told that in order to tax this vehicle I have to fill forms out and take them to the post office my self the sales guy insisted that I would be okay to drive the vehicle to the post office without tax on the car, obviously that is completely wrong, they also tried to over charge me on the warranty because when they sales guy come back and told me the price with the warranty I said no it’s to expensive so he said okay I’ll speak to the sales team to get the price down so obviously the warranty is cheaper just want more money out of you, honestly after the whole situation I did not trust this company and ended up walking away without buying the car please be aware with this company

Was very good experience all staff was thorough and professional making sure I got everything I wanted/needed. They also were able to negotiate with for my part exchange which made sure I got the best possible deal.

Bought a car an on the day I collected it it turns out it had a major gear box fault and it goes into emergency mode so many of the gears will Not work and now I’m stuck without a car that I’m still having to pay for. Customer service don’t seem interested so I’m having to try claim a refund from My finance company failing the ombudsman will Be the next step

We had amazing experience when buying a car. Everything here is very proffesional and quick. Our sales person Ellis was very kind and helpfull. He showed us a car in 20 minutes after our arrival and he has given us multiple options about how to finance the car. We left in 2,5 hours with a new car and hopefully it was a great buy ! We have 2 years warranty included in our package so this brings a peace in mind too ! We would definitely recommend them !

It was a good experience from start to finish. Searching their website was easy, applying for finance was easy with a quick response. I was able to book a next day appointment to view the car. The team in the Sheffield branch were friendly, helpful and informative.

Okay, I really do hate giving bad reviews but I have just spent over £14,000 on a car which I collected the middle of December, the experience of purchasing the car wasn’t that great and I’m not sure he wanted to sell me the car as I wasn’t going for finance in which he was very confrontational about why I didn’t want finance and tried everything to convince me - I did eventually buy the car, but as the numberplate was damaged I asked if this could be sorted and then I would collect a week later, I paid the deposit and would pick up a week later. Unfortunately, upon collecting nothing had been done and the numberplate wasn’t fixed. After emailing my concerns I was told that if I wanted to find someone to do it myself they would settle the invoice. I just left it in the end. End of February beginning of March I heard a few ping noises I had previously put it down to the fact I keep a water bottle in the back and maybe that was hitting the chair and would monitor it . I didn’t really think much of it however the noise got louder and louder by the middle of March it was impossible to turn the car without this loud pinging noise and vibration throughout the foot area , I raised it to big motoring world by email on 28th March following a chat with Citroen who told me to go back to the dealership as this is not normal. Citroen also noted an oil leak (I’m hoping it’s just residue but trusted big motoring world would look into this). I called up on 2nd April as I had no response to my email and spoke to a lovely girl who advised me that i need not worry I am fully covered within 90 days and I can get the work done myself up to a certain amount from an AA garage or the big motoring world near me has availablity and will sort me out so I don’t have to wait to be reimbursed! Perfect ! Il get a call back that day! Fast forward two weeks - nothing. I had to raise a complaint to get a very strange copy and pasted messaged back saying someone has sorted the appointment so it’s resolved. Then an email from Sebastian saying I am not entitled to any help as just after 3 months now. Honestly , my experience has been terrible. I am awaiting a final decision letter as if they have now changed their mind from no problem to your own your own then I am confidently pursuing this under my consumer rights and with the ombudsman along with other external channels. The worst customer service in a long time. Chasing and chasing no one cares ! Amanda Coker