Big Motoring World - Sheffield Omdömen 

Fantastic experience with Les sorting my new car. Super helpful and answered all questions and concerns.

Great service

Bought a car recently from the Sheffield branch, absolutely love our car. Came nice and clean when picked up. Very quick and easy when picking the car up, went smoothly.
Only issue would be regarding the communication, we had to ring up around 3 times in 1 day when we wanted to put the deposit down but had nobody ring us back for hours. This happened more than once, some days they wouldn’t ring us back at all, which was frustrating and disappointing

A very professional and efficient service that helped me find the right car that is within budget and affordable. Was taken through a swift buying process that gave me the opportunity to trade in my old car and drive away in my my new one all in the same day! I would personally recommend Big Motoring World to anyone looking to buy a new or quality used car.

We needed to replace a car with some urgency due to being self-employed. Ashley was assigned our case and we can't fault her. Lovely, attentive and honest. Buying a car can be stressful but Ashley made it as easy as it could be.

Fantastic service from start to finish!

After a very disappointing experience attempting to buy my 19-year-old daughter’s first car from Cinch, we came to Big Motoring World looking for an alternative Fiat 500e.

What a difference! Abid was fantastic from start to finish – friendly, professional, knowledgeable and genuinely helpful, with absolutely no pressure. He made the whole process straightforward and helped turn what had been a stressful experience back into the exciting occasion buying your first car should be.

We purchased the Fiat 500e and my daughter is absolutely delighted with it.

Great communication, great service and a completely different experience from the one we’d had elsewhere. Abid is a real credit to Big Motoring World.

Sheffield Branch: On arrival we got welcomed by the receptionist who introduced us to Troy from the Sheffield branch. I know he is a salesman but his customer service is spot on and knowledge on vehicles is on another level. Because of his knowledge on the particular vehicle I wanted and answered all questions we asked. He was not pushy but he gave information required and gave exellent advice which actually worked out very well to seal the deal we were looking for. He handed us over to other members of staff for the paperwork side of things Tammy was also brilliant and where we got stuck, Tammy resolved any issues we had and made it a smooth and comfortable process. The final stages were also smoothly done by the lady at the collection department. Very experienced and knowledgeable. Helped us through and handed us our new vehicle. Thank you guys for the best experience and all credit to Troy.
Dates. We came 7/9/26, 9/9/26 and 10/9/26.

It started really well with the receptionist being really friendly and moving me to an advisor named Leslie very nice very helpful and a winter head with the purchase of the car. They said they were sort out marks on the paint and validated but when I received the car. They’re not cleaned it at all as there was dirt still on the bottom of the car around the wheels. The wheels are filthy and also the marks were still present on the paint. I asked Leslie to inform them and he said they were coming to do it straight away after after waiting this did not happen so I drove off. I think overall you’re voting and putting anything right as let you down at this point. What if I don’t tell you this you will not put it right?

Ashley was lovely and extremely helpful, very bubbly and cheerful

Excellent service, Friendly staff, Jody made me feel comfortable and helped thoroughly throughout the purchase

Troy Watkinson dealt with our purchase and part exchange. It was made an easy relaxed process. Also the efficient speedy process on collection of the vehicle. Nothing seemed too much trouble in getting the process done.Al the staff we spoke to were most welcoming

Excellent service thank you very much

We went to by a new car and we was promised certain things that’s we never got spend hours waiting for the sales and manger to tried to sell us other things we didn’t need disappointment from these level of professionalism was below standeds really not happy no fuel and not even been Valated very poor lot of money for car for so much in return won’t be returning as a customer…

Friendly and helpful staff. Great selection of cars overall a good experience

I am incredibly disappointed with the level of service I recently experienced. After investing considerable time going through the full car purchasing process — including a test drive and a vehicle valuation — I was informed at the final stage that my vehicle could not be considered for part exchange due to an outstanding recall. To then be directed to a third-party buying service felt dismissive and fell well below the standard of customer service I would have expected.

Do NOT expect any aftersales support from Big Motoring World once they have your money.

We purchased a 2020 Ford Kuga 2.0 Diesel from their Sheffield branch. The engine features the infamous 2.0 EcoBlue "wet timing belt" design—a widely documented manufacturing defect where the timing belt degrades into the engine oil loop, risking severe, catastrophic engine failure.

When we formally reported this inherent defect and requested an inspection under the Consumer Rights Act 2015, Big Motoring World's aftersales team formally rejected liability in writing, stating:

"In line with The Consumer Rights Act 2015, any fault raised outside the first 6 months of purchase is deemed to not have been there at the time of purchase... you will need to raise this matter directly with the warranty provider."

This is a fundamental misinterpretation of statutory consumer law. Under the Consumer Rights Act 2015, a trader’s liability for inherent defects runs for up to 6 years (Limitation Act 1980). Passing 6 months merely shifts the burden of proof to the buyer; it does not extinguish dealer liability, nor can a trader contract out of their statutory obligations by deferring to a third-party warranty. When challenged on this elementary point of law, they simply doubled down.

Beyond their legal defiance, their internal communication is an administrative farce:

Basic Identity Failures: My partner is the primary account holder, and I was added as an authorized representative twice (once in February, and again recently). Despite this, every time we contact customer support, it takes them up to 7 working days to reply, only to send an email asking "Who are you?" because their staff fail to check internal records.

Misleading Warranty Claims: We were told on the phone that warranties cannot be transferred, yet other customers report being told the exact opposite for a fee—highlighting either systematic misinformation or outright staff ignorance.

Corporate PR Gaslighting: They are lightning-fast at posting automated, disingenuous 200-word responses on Trustpilot asking to "look into your case," yet ignore the formal legal written channels entirely.

Because Big Motoring World refuses to uphold basic statutory consumer law, our complaint has passed initial vetting and has been accepted for formal investigation by The Motor Ombudsman (Case Ref: 00365639), alongside a formal Letter Before Action served ahead of HMCTS Small Claims Court proceedings.

As someone currently recovering from health issues with time to spare, I am now exercising my right to peaceful assembly on the public footpaths outside their Sheffield forecourt during weekends and Bank Holidays to inform fellow buyers. Interactions with passing mechanics and potential customers who have stopped to share their own horror stories only confirm what I already know: this business operates on red flags.

Save yourself the stress, the headache, and the legal battles. Buy your vehicle from a reputable dealer who actually understands and respects basic consumer law.

(Note to Big Motoring World PR: Do not post a generic template reply asking me to email customer service. We are at a formal deadlock and I now communicate exclusively via formal legal channels.)

EDIT / UPDATE in response to Big Motoring World's reply:

Big Motoring World’s response is a masterclass in corporate gaslighting.

They write that they "respect that you wish to continue addressing the substantive dispute through those channels." Let’s be entirely clear: I did not "choose" to take legal action and go to the Ombudsman—your customer service team explicitly forced this by formally rejecting my statutory rights in writing. I gave your team every opportunity to resolve this internally under the Consumer Rights Act 2015. Instead, your staff incorrectly claimed liability ends after 6 months and directed me to a third-party warranty.

Do not try to spin your refusal to honor consumer law into a courteous deference to formal proceedings. You forced a customer into court and the Ombudsman through sheer legal defiance and abysmal aftersales service.

We will see you in court and before the Ombudsman. Potential buyers: take note of how quickly they pivot to polite legal-speak on public forums after leaving paying customers stranded in private.

Very professional and simple process. Was driving a new car within 2 hours of arriving.

Great customer service. They have ironed out all the old car dealer cliches into a smooth and impressive process

Bought a Kia Niro Hybrid in June 2026, however 5 weeks after purchase both rear discs were excessively corroded and pads were well worn, got in touch with their warranty and refused to help in any way possible, so I paid for the repair myself. 2 weeks ago I traveled to Southampton and the car lost power in the right hand lane on the motorway (which nearly caused an accident as the car went from 70-35mph instantly). When I was setting off for the journey home 2 days later the engine light came on and the car was making noises, so I pulled over and refused to drive it. It took me and my family almost 17hrs to get back home ( broke down at 10:35am and got home around 3:00am.

The RAC patrol reported that the car was unfit to drive as it had a faulty gearbox, bare in mind the car is 4yrs old and had 32,000 miles when purchased.

For this to happen there must have been a hidden fault that has been missed!

I have been requesting a refund for 2 weeks with no joy, just getting passed around. I have also refused a repair as me and my family do not feel safe in the car. I am currently being messed around and I am having to chase them for updates.

I would advise to stay clear of this dealership.

Not much help on change over at all had to work things out for myself, a few days later whilst cleaning the car I realised there was no puncture repair kit so informed big motoring world Sheffield and they let me know in no uncertain means that they would not be supplying me with one and I would have to buy my own and this was on a £21000 + purchase of a used car also the px price for my car was low and was lied to on its valuation