Brent was excellent when assisting me with the booking arrangements. Very friendly with a non judgemental demeanor. I felt that there was a genuine concern for the dilemma I found myself in. Excelle... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shocking experience, stay away if you want to get any sorts of health tests. This company is shocking, there is very poor communication, the results should be within 5 days but I dint get any even mo... Se mer
Louise Wright was our contact through Better2know and was absolutely fabulous helping us from starr to finish. We were overly worried about getting our PCR back in time from our holiday abroad and ex... Se mer
I had a chat with a young lady who went by the name Thembu lst nyt and she was gud she eased alot of my anxiety I had about getting tested providing me all the answers I need I will definitely be... Se mer
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Företagsinformation
Skrivet av företaget
Better2Know is a private healthcare provider and leading sexual health company that helps people test, understand, and manage their health quickly and privately. Offering reassurance and guidance at every stage of the process, with a wide range of confidential and anonymous testing options, including in-clinic appointments, at-home test kits, and our Everywhere service where a clinician can visit you at a location of your choice. Working with accredited laboratories and a network of medical professionals to provide swift, discreet and accurate results with experts available 24/7
Kontaktuppgifter
Storbritannien
- 020 7099 0955
- www.better2know.co.uk
4,2
Bra
719 omdömen
Har besvarat 6 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Was able to contact them easily and…
Was able to contact them easily and confidentially.
8 maj 2026
Omdöme utan inbjudan
Svar från Better2Know
Dear Max,
We’re really grateful for your positive feedback—thank you for sharing it with us. It’s reassuring to know that you had a good experience and that our team met your expectations. We understand how important it is to feel confident in the confidentiality of the service you’re receiving, so it’s great to hear we delivered on that. Our friendly team are here 24/7 if you need any further support.
Kind regards
Better2Know
Svar från Better2Know
Dear Robert,
Thank you for taking the time to leave a review. We’re so pleased to hear that you had a positive experience with us. We know how important great customer support is, so it’s great to know that Juan delivered this for you. We appreciate your feedback; it helps us continue improving and supporting our customers in the best way possible.
Kind regards
Better2Know
Elizabeth is a Star
It was an amazing experience and Elizabeth is simply grate.
27 mars 2026
Omdöme utan inbjudan
Svar från Better2Know
Dear Revati,
We appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was an amazing one and that you felt well looked after by Elizabeth. We’re committed to making things as stress-free as possible, so your feedback is appreciated.
Kind regards
Better2Know
Brent was excellent when assisting me…
Brent was excellent when assisting me with the booking arrangements. Very friendly with a non judgemental demeanor. I felt that there was a genuine concern for the dilemma I found myself in.
Excellent instructions were provided and my results were obtained very quickly with the privacy I wanted.
26 april 2026
Omdöme utan inbjudan
Svar från Better2Know
Dear Ralph,
Thank you so much for your kind review—we really appreciate you taking the time to share your experience. It’s great to hear that you found the process straightforward and were well supported by Brent. Providing clear guidance and reliable results is very important to us, so your feedback is truly encouraging. If you ever have any questions or need further assistance, we’re here to help.
Kind regards,
Better2Know
I attended a recent appointment…
I attended a recent appointment after providing relevant information in advance. However, this does not appear to have been properly considered, as I was later informed that the procedure could not go ahead.
This raises concerns about the lack of an adequate pre-assessment process before booking patients into appointments. As a result, I attended an appointment that was not suitable in the first place.
Despite the service not being delivered, I was still charged, with only a partial refund issued. In addition, it took approximately three weeks to receive any communication regarding the refund, which further delayed resolution.
Overall, this reflects poor screening and communication, resulting in an avoidable and disappointing experience. I would encourage improvements to the booking and assessment process to prevent similar situations for others.
27 mars 2026
Omdöme utan inbjudan
Svar från Better2Know
Dear Anonymous,
We’re sorry to hear that you were disappointed with your recent appointment experience. Our team always aims to provide clear guidance and ensure patients receive the most suitable service for their needs.
When booking, patients are responsible for selecting the service they wish to attend and for providing any relevant medical or personal information in advance that may affect suitability. However, the final decision on whether a test or appointment can proceed is made by the clinician at the time of attendance in line with clinical guidelines and patient safety.
As outlined in our terms and conditions, where an appointment cannot proceed on the day for these reasons, a partial refund may apply.
We do appreciate you taking the time to share your feedback, and we will take your comments on board as we continually review and improve our patient experience.
Kind regards
Better2Know
The whole process seemed very smooth…
The whole process seemed very smooth with nothing to question
24 april 2026
Omdöme utan inbjudan
Svar från Better2Know
Dear Peter,
We really appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was a good one and that you felt well looked after. We’re committed to making things as straightforward and stress-free as possible, so we are grateful for your feedback.
Kind regards
Better2Know
Good service
Good service, everything as it says on the tin. Brent added extra tests and pronptly arranged saame day testing, no fuss whatsoever
14 april 2026
Omdöme utan inbjudan
Svar från Better2Know
Dear John,
We’re really grateful for your positive feedback—thank you for sharing it. We know how important it is to feel confident and reassured when using a health testing service, so it’s great to hear that your experience met your expectations and that Brent supported you with this. Our team works hard to ensure results are delivered clearly and as quickly as possible, with support available every step of the way. Please don’t hesitate to reach out if you need anything further.
Kind regards
Better2Know
Brent was super helpful in finding me…
Brent was super helpful in finding me an appointment with short notice.
Quick and easy service Tnx again!
17 april 2026
Omdöme utan inbjudan
Svar från Better2Know
Dear Bev,
Thank you so much for your kind feedback! We’re really pleased to hear that you found the service quick and easy to use. Providing a smooth and hassle-free experience is exactly what we aim for, so it’s great to know that with Brent's help we delivered on that for you.
If there’s ever anything more we can help with, please don’t hesitate to get in touch. Thanks again for taking the time to share your experience!
Kind regards
Better2Know
Ooh what an excellent and an…
Ooh what an excellent and an outstanding service i got from a lady called Tembie. She made me to be at easy while talking to her over the phone . Very professional .
9 april 2026
Omdöme utan inbjudan
Svar från Better2Know
Dear Vatiswa,
Thank you so much for your kind feedback! We’re really pleased to hear that Tembie made you feel at ease while booking with us. We understand that arranging healthcare can sometimes feel a little daunting, so creating a calm, clear, and supportive experience is something we truly prioritise.
It’s great to know we were able to make the process comfortable for you. If you ever need any further assistance or have any questions, we’re always here to help. Thank you again for sharing your experience!
Kind regards
Better2Know
Amazing communication
Amazing communication, easy quick and efficient process and will definitely use better2know again
15 april 2026
Svar från Better2Know
Dear Customer,
Thank you so much for your kind feedback! We’re really pleased to hear that you found the service quick and easy to use. Providing a smooth and hassle-free experience is exactly what we aim for, so it’s great to know we delivered on that for you.
Kind regards
Better2Know
I had a chat last night with a lady called Thembu
I had a chat with a young lady who went by the name Thembu lst nyt and she was gud she eased alot of my anxiety I had about getting tested providing me all the answers I need I will definitely be booking an appointment soon.Great service!
Moses Jobe
Randburg
13 april 2026
Omdöme utan inbjudan
Svar från Better2Know
Dear Moses,
Thank you so much for your kind review—we really appreciate you taking the time to share your experience. We understand that accessing health testing can sometimes feel a little daunting, so it’s great to hear that Thembu eased your anxiety and helped you feel well supported. Providing clear guidance and reliable results is very important to us.
Kind regards
Better2Know
Great fast and clear service to access…
Great fast and clear service to access for all!
13 april 2026
Omdöme utan inbjudan
Svar från Better2Know
Dear Dilraj,
Thank you for your positive feedback! We’re so glad to hear that you found our service quick and easy to use. Making things simple and efficient for our customers is always our goal, so it’s great to know we got it right. We really appreciate you taking the time to share your experience with others.
Kind regards
Better2Know
Simple and easy
It was super great to have brent talk me through it. Really helpful and a great time would highly recommend
13 april 2026
Omdöme utan inbjudan
Svar från Better2Know
Dear Mike,
We really appreciate you taking the time to leave such a positive review—thank you. It’s great to hear that your experience was a good one and that you felt well looked after and talked through the process. We’re committed to making things as straightforward and stress-free as possible, so your comments are incredibly encouraging.
Kind regards
Better2Know
Brent was really helpful and responsive…
Brent was really helpful and responsive to my questions.
1 april 2026
Omdöme utan inbjudan
Thieves - Don’t Use
Thieves, I turned up to the locations in Marbella and it wasn’t open, I sent proof and “Juan” still tried to say it wasn’t true.
I paid for a test and I’ve been very little help every time I’ve messaged them they haven’t replied
13 mars 2026
Omdöme utan inbjudan
Received great service from Elizabeth
Received great service from Elizabeth. She is a true professional.
30 mars 2026
Omdöme utan inbjudan
Brent Samuels was excellent with great…
Brent Samuels was excellent with great customer service
1 april 2026
Omdöme utan inbjudan
Me atendiero bien y estoy esperando la…
Me atendiero bien y estoy esperando la información
28 mars 2026
Omdöme utan inbjudan
The admin staff were welcoming
The admin staff were welcoming, communicative, and organised my appointment promptly. Test results were returned within 4 days, which I appreciated.
Regarding cost, there are several pricing tiers: a standard comfort check panel at €300 and a comprehensive panel at €500. I chose the standard option, which in hindsight may not have fully addressed my needs.
My main concern is with the follow-up structure. A GP consultation is included - but only if test results come back positive. Because my results were negative, I was not eligible for this follow-up, despite still experiencing unresolved symptoms and health anxiety. This left me without the clinical support I needed to reach a clear resolution.
For anyone with ongoing concerns, I would suggest considering whether the included GP follow-up policy meets your needs before booking, or asking whether an additional consultation can be arranged regardless of results.
27 mars 2026
Omdöme utan inbjudan
Son los mejores ❤️
27 mars 2026
Omdöme utan inbjudan
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