Excelent clean the whater very good for swimming the staff very frendly very nice end very nice place for relaxing thank you
Företaget har svarat
Plats
Byt platsOxford Road, OX9 2BB Thame, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I ve started to come at Thame Leisure Center since October 2024, regularly. From Thame downtown to the Leisure center is a 10 min walking. The staff is generally very nice and friendly. They provide... Se mer
Företaget har svarat
If I could give less than 1 star I would!. I held a swim party there yesterday for my daughter’s 8th birthday. To arrive and staff not be aware of us the party room not set up and strangers to get int... Se mer
Företaget har svarat
Vedia worked us hard, always giving clear instructions and options to tailor it to our own ability. Loved the music.
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktuppgifter
Oxford Road, OX9 2BB, Thame, Storbritannien
3,7
Medel
25 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Better - Thame Leisure Centre
Hi Steve,
Thank you for your review and for awarding us 5 stars!
We appreciate your feedback!
Warm Regards
Hazal
Both my Healthwise Facilitator and…Return to the gym
Both my Healthwise Facilitator and reception staff were kind and helpful just what I needed in my return to the gym after several years.
27 mars 2024
Svar från Better - Thame Leisure Centre
Hi Margaret,
Thank you for your review.
We are delighted to hear that the team at Thames were able to assist you and give you the confidence to enjoy the gym. Keep up the good work!
Warm Regards
Hazal
Svar från Better - Thame Leisure Centre
Hi Gillian,
Thank you for your review.
We are happy to hear you are enjoying the Aqua Aerobics class at Thame Leisure Centre.
Warm Regards
Hazal
Poor customer service!
Update: I did everything in person at the Leisure centre face to face with your staff.
When signing my daughter up for her lessons I made it very clear she was still three and not four until January. Your member of staff said this wasn’t an issue and signed her up taking all her details (including date of birth, so no confusion of her age was made!), I then happily paid the £94.45.
Fast forward to yesterday afternoon for her for lesson, she’s poolside in swimming costume, hat and goggles ready to swim, the swimming instructor approached and said she wasn’t allowed to swim as she’s not old enough?
I’m then left with a very upset daughter whom I have to try to explain why she’s not allowed to go swimming!
Your manager on duty I then speak to, he couldn’t give me a realistic reason why all this could have happened or why I was not contacted prior to arriving?!
I now apparently have to wait 14 days for a refund after initially being told it would be five days.
The whole experience was supposed to be exciting for my daughter, but ended terribly! Your customer service is absolutely appalling and really needs some drastic improvement!
26 september 2023
Svar från Better - Thame Leisure Centre
Good Afternoon Lara,
Thank you for your review.
I am very sorry to hear that you were given incorrect information in regards to swimming lessons which resulted in your daughter being turn away. Are you please able to clarify if you spoke to someone over the telephone who gave you this information or was this information given to you by staff at the centre?
I await your response.
Kind regards,
Charmaine
Hi Lara,
Thank you for your updated response.
I will now escalate this issue for the attention of the centre manager so further staff training can be given to their staff so issues like these will not occur in the future as we understand how very disappointing and distressing this can be for a young child. Please accept our sincere apologies for the inconvenience caused.
Kind regards,
Charmaine
Disgraceful
3335264 Ticket Number (most recent)
Amir, your response is laughable seeing as I have spoken to Managers, assistant managers and head office and STILL nobody is capable enough to neither fix nor bother to contact me
Knowingly and willfully charging the incorrect price repeatedly and doing nothing to solve the problem
7 september 2023
Omdöme utan inbjudan
Svar från Better - Thame Leisure Centre
Hi Helen,
Thank you for the update.
I have now picked up your query and responded.
Hope this helps.
Charmaine
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.