I like the staff but communications are bad . The same machines have been broken for over three weeks no update has been given just a sign saying out of order
Företaget har svarat
Plats
Byt platsGreat North Leisure Park, High Rd, N12 0AE North Finchley, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Stuff r very helpful fitness classes very nicely done change your room shower room needs to be updated
Företaget har svarat
The swimming pool is a good swimming pool, although it can become extremely busy when other activities occur. Facilities are limited and not always the cleanest, but okay. There is only one shower tha... Se mer
Företaget har svarat
The session of Aqua aerobic at Finchley Lido was great, 5 stars! (We joined as disabled access members). But the booking process was a bit tricky and nerve racking, although in the end I was able to g... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktuppgifter
Great North Leisure Park, High Rd, N12 0AE, North Finchley, Storbritannien
4,1
Bra
86 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Better - Finchley Lido Leisure Centre
Good Evening Anna,
Thank you so much for your kind words!
We’re glad to hear you’re enjoying our gym classes and pool at the Finchley Lido Leisure Centre. We’re committed to providing great value and a positive experience for all our members.
Looking forward to seeing you again soon!
Kind regards,
Charmaine
The hygiene is in a very bottom level.
The hygiene is in a very bottom level.
The changing room fo filthy. No paper to wipe or dry after missy people.
Not only in one visit is always
1 juli 2025
Svar från Better - Finchley Lido Leisure Centre
Hello Ms. Stoyanova,
I would like to thank you for your comments and feedback.
We sincerely apologise for the hygiene standards at the center not meeting the usual expectations. We will ensure that this matter is addressed with the center manager.
My experience of Better gym.
I used to be a member of Better Finchley Lido for many years but stopped using the facilities after covid.
I have now rejoined and attended a number of classes.
My frustrations are
Classes are so difficult to book as not many spaces are available. Iam constantly looking at my messages on my Mobile for cancellations so that I can book some classes.
Maybe a better system needs to be adopted.
The air conditioning in the studio only works in one half of the studio. (Ongoing issue for years)
No one seems to know when it will be fixed.
In this hot weather it is not ideal to be using he studio without air conditioning.
10 juli 2025
Svar från Better - Finchley Lido Leisure Centre
Hi Wajid,
Thank you for sharing your feedback and for returning to Better Finchley Lido. We truly appreciate your loyalty over the years.
We’re sorry to hear about the difficulties you’ve experienced with booking classes. We understand how frustrating it can be when spaces are limited, and we’re actively looking into ways to improve the booking system to make it more user-friendly and flexible.
Regarding the air conditioning issue in the studio, we apologise for the ongoing inconvenience. We recognise how important a comfortable environment is, especially during hot weather. Our maintenance team is aware of the problem, and we are working to resolve it as soon as possible. We’ll keep our members updated once we have a confirmed timeline for the repair.
Thank you again for your patience and for bringing these concerns to our attention. We hope to provide a better experience for you moving forward and look forward to seeing you in the studio soon.
Kind regards,
Charmaine
5 star gym culture
5 star gym culture, for everybody, nice people and professional staff.
4 juni 2025
Svar från Better - Finchley Lido Leisure Centre
Hi Fernando,
Thank you so much for the fantastic 5-star review!
We're thrilled to hear you enjoy the gym culture and feel welcomed by our community. Our team works hard to create a supportive and inclusive environment for everyone, and it's great to know that’s shining through. We appreciate your kind words and look forward to seeing you again soon!
Kind regards,
Charmaine
Affordable prices
Affordable prices, easy process , helpful staff. The only reason I didn't put 5 stars is because some children /parents are using changing rooms as their own private changing rooms leaving their stuff there and heading to swimming pool instead of using lockers . We struggled to find an empty changing room to get changed . Most of them were empty but with someone's personal belongings all over the place . I saw many frustrated parents trying to find where to get changed . I asked my son to go inside regardless of someone's personal belongings inside otherwise we wouldn't be able to get changed . Apart from that , very straight forward process and easy to navigate even for a first time client .
17 maj 2025
Svar från Better - Finchley Lido Leisure Centre
Hi Kristine,
Thank you so much for your honest feedback and for highlighting both the positives and the areas where we can improve. We’re glad to hear that you found our prices affordable and the process easy to navigate, especially as a first-time client.
We sincerely apologise for the inconvenience caused by some families leaving personal belongings in the changing rooms. We understand how frustrating that can be and appreciate you bringing this to our attention. We’ll be reviewing this with our team to find better ways to manage the changing room usage and ensure everyone has a comfortable experience.
Thanks again for your understanding and for choosing us—we hope to welcome you back soon!
Kind regards,
Charmaine
Svar från Better - Finchley Lido Leisure Centre
Hi Aparna,
Thank you for your kind feedback! We’re glad to hear you appreciated the clean water and good maintenance at the Finchley Lido Leisure Centre. We look forward to serving you again soon!
Kind regards,
Charmaine
Svar från Better - Finchley Lido Leisure Centre
Dear Mrs. Hurst,
Thank you so much for your warm and encouraging words!
We are truly delighted to hear that you feel welcomed in our class and are enjoying the experience. Your presence adds a wonderful energy to our group, and we genuinely appreciate having you with us. We look forward to seeing you again soon and continuing this journey together! 😊
Kind regards,
Charmaine
Svar från Better - Finchley Lido Leisure Centre
Hi Koko,
I want to take a moment to express our heartfelt gratitude for your kind and encouraging words! It truly brings us joy to know that you had such a positive and helpful experience with us at the Finchley Lido Leisure Centre. Your feedback not only inspires our team but also reinforces our commitment to providing excellent service. We are dedicated to ensuring every interaction meets your expectations, and your support plays a significant role in that. We genuinely look forward to the opportunity to serve you again in the future, and we’re excited to continue this journey together!
Thank you once again for being such a valued part of our community.
Kind regards,
Charmaine
Clear focus on technique
We just had our first lesson, and was so much more than I had expected. We had been at at a small pool near my son's school in Finchley N3. He had been there a while and his development had just plateaued. It was great to see that there was an assessment of my son's swimming capability on before he was assigned to the right level. There was a clear focus on technique throughout the class, and for the first time in a long time, my son came out feeling happy and exhausted!
16 april 2025
Svar från Better - Finchley Lido Leisure Centre
Hi D
Thank you for your review.
We are very pleased to hear that your son’s first lesson exceeded expectations, and that focus on technique made a difference from the very first class.
We hope the swimming levels are enjoyed and your son is able to attain the level of skills and confidence he wishes.
Kind Regards
Amir
They increase my membership by £10
They increase my membership by £10. The gym machine are also rundown and it did not maintain well. The lady in the reception is so moody she could do with a smile and by the way she’s quite rude too
15 april 2025
Svar från Better - Finchley Lido Leisure Centre
Hi Chin,
Thank you for taking the time to share your feedback with us.
We understand that a change in membership pricing can be unexpected, and we truly appreciate your concerns. We do offer a range of membership options, and if you'd like to explore what might work best for you, please feel free to contact our Customer Service Team directly at customerservices@gll.org — they’ll be happy to help.
We’ll also be passing your comments about the gym facilities and staff on to the Finchley Lido Leisure Centre team for review. Your feedback is always valued and helps us improve our service.
Thank you again for reaching out.
Kind regards,
Sarah H
Svar från Better - Finchley Lido Leisure Centre
Hi Eiman,
We’re so happy to hear that our Finchley Lido Leisure Centre Swim School team is doing a great job in creating confident, happy young swimmers! Our swim teachers always love hearing that their students are enjoying their sessions, so thank you so much for sharing this with us.
Kind regards,
Sarah H
Very good please very friendly staff…
Very good please very friendly staff very friendly Sebastian good staff
1 april 2025
Omdöme utan inbjudan
Svar från Better - Finchley Lido Leisure Centre
Hi Petrit,
Thank you so much for your kind words!
We're thrilled to hear that you had a great experience at the Finchley Lido Leisure Centre, and we’ll be sure to pass along your compliments to Sebastian and the rest of the team. We look forward to welcoming you back soon!
Kind regards,
Charmaine
Richard’s Yoga
I joined the yoga group run by Richard and he was brilliant! Will definitely be attending this group from now on.
25 mars 2025
Svar från Better - Finchley Lido Leisure Centre
Hi Sammi,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the yoga class with Richard at the Finchley Lido Leisure Centre. It's great to know you'll be joining us again – we look forward to seeing you at future sessions! Namaste! 🙏✨
Warm regards,
Charmaine
Cleanliness should be better
I have been bringing my son to your swimming course for a long time and I come to swim myself from time to time. In fact, I recently became a member and intend to come more regularly. However, both I and my other friends who come to your facility think that you have a major hygiene problem. More attention should be paid to this issue.
19 mars 2025
Svar från Better - Finchley Lido Leisure Centre
Hi,
Thank you for sharing your feedback with us, and for your continued support in bringing your son to our swimming course and using our facility yourself. We're thrilled to hear you've become a member and plan to visit more regularly!
We sincerely apologise for the hygiene concerns you've mentioned. We take the cleanliness of our facility very seriously, and your comments are incredibly valuable in helping us improve. We will immediately look into the areas you've highlighted and take the necessary steps to ensure that our standards are up to the expectations of our valued members like you.
Please don't hesitate to reach out to us directly if you have any further suggestions or concerns. We're committed to providing a safe and enjoyable experience for everyone who visits. Thank you again for bringing this to our attention!
Kind regards,
Charmaine
Overall
Overall, a very good gym that offers great value compared to their competitors. Staff are nice and the equipment is modern and in good condition.
4 mars 2025
Svar från Better - Finchley Lido Leisure Centre
Hi Justin
Thank you for your review.
It's wonderful to hear that you are having a positive experience at the gym, and we value your feedback.
We are pleased to see that our team and the Finchley Lido Leisure Centre have left a good impression on you!
Thank you for selecting Better.
Kind Regards
Amir
Svar från Better - Finchley Lido Leisure Centre
Hi Rod,
Thanks for your review.
It is great to read that you have been so supported at Finchley Lido!
Warm Regards
Hazal
Staff were kind
19 februari 2025
Svar från Better - Finchley Lido Leisure Centre
Hi Daniel,
Thank you so much for your kind words.
We're very happy to hear that you had a positive experience with our staff. We always strive to provide exceptional service, and it's great to know that our team made a positive impact during your visit. If there's anything else we can do to make your next experience even better, please don't hesitate to let us know.
We hope to welcome you back soon!
Kind regards,
Charmaine
I came to finchley lido swimming pool…
I came to finchley lido swimming pool with my two children and their friend today. My son who is 8 and a better swimmer than there friend swam the length so he is able to go in the pool on his own. We have been loads of times and he always gets a armband. He has just been moved up to bronze hat in his swimming lessons but because he did doggy paddle for a really short time (he mainly did front crawl as I was watching) the lifeguard refused to give him an armband. He tried again but because he was crying so much he couldn't do it and after another try he wouldn't let him do it again. My son is distraught. This has never happened before. I feel it was really unfair as I was told as long as they swim the length it is okay. Really disappointed and we had to leave. We will never come here again and I'm thinking of cancelling their swimming lessons even though they are at a different pool.
9 februari 2025
Omdöme utan inbjudan
Svar från Better - Finchley Lido Leisure Centre
Hi Colette,
Thank you for your review.
We are sorry to hear of your recent experience at Finchley Lido.
Whilst we do understand your frustration, our customers safety is paramount and the lifeguards can only judge on how the customer swims on that day.
The customer will need to swim to one end of the pool and back to demonstrate they can get back to their original starting position safely. If a customer is unable to complete this satisfactorily, the customer will be asked to stay in the shallow end or move to a more suitable pool for their skill-set.
We hope this does not lead to you cancelling as it sounds like your son is doing well in his lessons and we hope he continues to improve!
Warm Regards
Hazal
I had join to better to have private…
I had join to better to have private swimming lessons but the trainer was awful .
She made me to stop coming there because of her unprofessional behaviour.
Regret to choose better
27 januari 2025
Svar från Better - Finchley Lido Leisure Centre
Good Evening Najmeh,
Thank you for providing your feedback.
I truly regret the cancellation of your swimming lessons due to the instructor. Our goal is to provide outstanding lessons to all our customers, and it is disappointing to hear that your experience during the 1-1 lessons fell short of that expectation.
I will forward your feedback onto the Centre management team for their attention.
Thank you again for your insights, and we hope to make your next visit more enjoyable.
Best regards,
Charmaine
Receptionist was very patient with me
Receptionist was very patient with me, showed me how to download app and talked me through how to get in and out and book classes.
6 januari 2025
Svar från Better - Finchley Lido Leisure Centre
Hi Hannah
Thank you for your review.
It is great to see the receptionist at the Finchley Lido Leisure Centre has been able to help and show you how to use the Better App!
We hope to see you making lots of bookings with us and enjoying the facilities available.
Kind Regards
Amir
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.