Very good customer service at this gym. Any issues are ironed out quickly. Gym is a bit basic (no calf raise machines which a lot of leisure centres don't seem to have - no idea why) but if you know w... Se mer
Företaget har svarat
Plats
Byt platsChapel Farm Rd, SE9 3LX New Eltham, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Coldharbour centre Pilates and Meditation are excellent with knowledgable instructors and a good size studio, although sometimes cold. The male showers are always clean and hot. It is a real shame how... Se mer
Företaget har svarat
Although a long waiting list, when I was triaged, it was a very quick and painless process. Met Marcus to have my assessment, then had my induction with Marcus. Looking forward to starting a class nex... Se mer
Företaget har svarat
I really like the feel of the gym but it needs a bit of an update. Some machines are so close together they knock on one another. Missing some machines which other centres have. I do like it though an... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Kontaktuppgifter
Chapel Farm Rd, SE9 3LX, New Eltham, Storbritannien
4,0
Bra
8 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very good customer service at this gym
Very good customer service at this gym. Any issues are ironed out quickly. Gym is a bit basic (no calf raise machines which a lot of leisure centres don't seem to have - no idea why) but if you know what you are doing, it's not a problem. Good atmosphere and doesn't get too busy.
1 januari 2026
Svar från Better - Coldharbour Leisure Centre
Hello Nick,
Thank you very much for your 4-Star review.
We are delighted to know that you are enjoying your time at the gym.
Kind regards
Coldharbour centre Pilates…
Coldharbour centre Pilates and Meditation are excellent with knowledgable instructors and a good size studio, although sometimes cold. The male showers are always clean and hot. It is a real shame however that Better have imposed a new restriction on the music the instructors may use, which I understand has caused considerable grief within their community. If this is anything to do with PRS licensing it is very short sighted. As a musician myself and member of the MU I feel it is regretful that Better are taking away income from the musicians who provide this important resource. I sincerely hope that the decision is reversed, and the inevitable decline in membership, attendance to classes, and your loyal instructors do not suffer as a consequence.
9 januari 2026
Omdöme utan inbjudan
Svar från Better - Coldharbour Leisure Centre
Ticket reference number (5948239)
Dear Ian,
Thank you for your review.
We are very pleased to see that you are enjoying your experience at Coldharbour Leisure Centre, and we appreciate your feedback.
We understand how important music is to the fitness experience, and we've listened to your concerns.
This change is necessary because streaming services like Spotify or Apple Music are licensed for personal use only and cannot legally be used in commercial settings - including on our premises. Non-compliance can result in a fine.
Power Music is the world’s No. 1 source for workout music, and gives our instructors access to over 10,000 songs, while also providing them with the option to use pre-mixed and custom-mixed playlists and make tempo changes. Many UK gym and leisure operators use it for its flexibility and to enhance class engagement and enjoyment - at no cost to instructors.
As a charitable social enterprise, we need to manage our costs for long-term sustainability. Moving to Power Music helps us meet our responsibility to protect services and safeguard colleagues.
If you have any further questions or would like to discuss this in more detail, please do not hesitate to get in touch.
Kind Regards
Amir
I really like the feel of the gym but…
I really like the feel of the gym but it needs a bit of an update. Some machines are so close together they knock on one another. Missing some machines which other centres have. I do like it though and will keep going. Could do with some mirrors near the stretching area.
1 december 2025
Svar från Better - Coldharbour Leisure Centre
Hello kerrie,
Thank you for your comments and feedback.
Kind Regards.
Outstanding wholistic support
Although a long waiting list, when I was triaged, it was a very quick and painless process. Met Marcus to have my assessment, then had my induction with Marcus. Looking forward to starting a class next week with Danielle. I am very grateful for the opportunity to try and better my self and my health.
1 september 2025
Svar från Better - Coldharbour Leisure Centre
Hi Susan
Thank you for your review.
We are very pleased to hear that your experience with the triage and induction process was smooth and positive, and we apologise for the long wait list.
It’s great that Marcus was able to support you through your assessment and induction, and we hope you enjoy your class with Danielle next week.
Kind Regards
Amir
Instructor is fantastic
Instructor is fantastic. Venue is great. Free parking. Good classes.
6 augusti 2025
Svar från Better - Coldharbour Leisure Centre
Hi Gyorgyi
Thank you for your review.
It's fantastic to hear you're enjoying your time at Coldharbour Leisure Centre and that the Fitness Instructors are delivering excellent classes!
We hope your experience continues, and thank you for choosing Better.
Kind Regards
Amir
Staff are very helpful lots of…
Staff are very helpful lots of assistance when I wanted to sign up. My gym is a small
Centre but everyone is friendly and it’s not too busy and the classes and instructors are great
2 april 2025
Svar från Better - Coldharbour Leisure Centre
Hi Joanna,
Thank you so much for your kind words!
We are very happy to hear that our staff were helpful during your sign-up process and that you've been enjoying the friendly atmosphere at the Coldharbour Leisure Centre. It’s wonderful to know that the classes and instructors are meeting your expectations. We truly appreciate your feedback and look forward to continuing to support your fitness journey!
Warm regards,
Charmaine
Svar från Better - Coldharbour Leisure Centre
Hi Dee
Thank you for your review.
We are pleased to hear that you are having a great experience at the Coldharbour Leisure Centre and that the staff has been able to assist you when necessary.
We hope you continue to enjoy your time with us and thank you for choosing Better!
Kind Regards
Amir
Ben is an asset to Better's customer services team
My husband has accidentally cancelled my direct debit, and although reinstating the account was not possible, I was advised to create a new one, with the admin fee credited back to my account as a goodwill gesture. Then, I had a problem with my password, which was also rectified within minutes once reported. Throughout all of this, I was helped by Ben - initially on the phone, then via email. The responses were almost immediate, and the service and willingness to help were unparalleled. I've had a few issues with Better in the past and must say that most complaints weren't addressed in a similar manner while some aren't resolved until today (e.g. having the AC switched on at all times in the Coldharbour Leisure Centre because staff are trying to save electricity and don't care about the comfort of the gym users). However, on this occasion, Ben was courteous, polite, friendly and most importantly very effective, and he deserves mention. Thank you, Ben.
4 september 2023
Omdöme utan inbjudan
Svar från Better - Coldharbour Leisure Centre
Good Evening Mrs Dhingra,
Thank you for your review.
We pride ourselves on our excellent customer service, so I am very happy to hear that this is the service you have received.
We are very happy to hear that Ben was able to assist you with reactivating your husband's membership when the direct debit was accidentally cancelled at the bank. We are also happy to hear that Ben also assisted you with the resetting of your password so you could continue with your online bookings. I will ensure to pass on your lovely feedback for the attention of Ben. We hope you and your husband can now continue to enjoy your memberships at the Coldharbour leisure centre.
Kind regards,
Charmaine
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.