absolute dosguating site for slots just takes and takes then u get feature win 0.30p? played four days solid not had onxe decent win all sites have definatly done sometbink to these slots just cant hi... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This is to do with the customer service side of things. I had a problem with my account and basically it was decided it was best for this account to be closed and then reopened under a new username. A... Se mer
Just the worst gambling site - not just on the lack of features on games but especially - especially - the customer service. Asking a genuine question on live chat - getting stock answers and if you... Se mer
so far so great, no problems, moved over to betfred because another betting company could not even show the bets you had made! brilliant service here, thanks guys. loving it so far.
Företagsinformation
Om Betfred
Skrivet av företaget
Betfred was established in 1967 and now boasts over 1,400 shops in the U.K. alongside a superb digital presence. Betfred's offering includes Sports and Lotto betting, Casino and Games giving industry-leading value, excellence and innovation to all our customers.
Bet on Sports |
Visit betfred.com for a host of live events and markets across a vast range of Sports and specials markets, plus exclusive offers like Double Delight & Hat-trick Heaven and Fred's Pushes. For details, and full terms and conditions, please visit betfred.com.
Take a seat in the Casino |
Betfred welcomes you to our online Casino with plenty of super Slots and Live Tables available on desktop, mobile or via our app.
Give our Games a whirl |
From Vikings to Leprechauns, Roulette to Rainbows, and King Kong to Cleopatra, Betfred Games is serving up one of the finest selections of arcade games available.
Download the app |
Get a huge variety of markets and promotions at your fingertips with the Betfred Sportsbook app.
 |
 |
Safer Gambling |
Betfred endeavours to do all that we can to encourage customers to gamble responsibly to ensure gambling is an enjoyable leisure pursuit. Always bet to your pocket and Take Time To Think. Betfred have a number of measures to help you stay in control: Deposit Limits, Reality Checks and Time Outs.
Help and Support |
If you need help or support you can visit our Help pages for more details on payment methods, betting rules or other general information. If you have any account specific queries you can Contact Us.
Kontaktuppgifter
The Spectrum, 56-58 Benson Road, Birchwood,, Warrington, WA3 7PQ, USA
- support@betfred.com
- www.betfred.com
Viktig information
3,1
Medel
15 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 98 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Been with BETFRED for years,use…
Been with BETFRED for years,use bookies play slots online.Adhere to all security,gambling controls ,today when attempting to log into my account,a message instructing me to change my password came up stating my account is blocked due to several failed attempts to imput correct password, contacted support querrying failed log in attempts,they told me that numerous attempts had been made at 7.06am today, told them it wasn't me, asked for location and devices used in theses log on attempts, so i could report to police, they refused and would not provide any info to me ,but may... give to police if requested. They now have blocked my account,in my opinion no justified reason, found out that Betfred do this from time to time and never offer any explaination, i ask myself why? or is it AI collecting more sensitive info on individuals building up digital profiling,to develop algorithms based on gambling activity,may never no.Can i appeal this decision or would the Gaming commission investigate if asked.
2 september 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, Mark
I hope you are well, and thank you for taking the time to leave a review.
I'm sorry we have not met your expectations on this occasion.
Unfortunately, I am unable to comment on account specifics.
However, so we can review your concerns in full, please contact our customer service team here:
https://www.betfred.com/help/contact-us
Kind regards
Scott
Betfred Customer Experience Team
First time I play in Betfred and spend…
First time I play in Betfred and spend more than 200£ and even don’t won nothing
30 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, Fatima,
Thank you for your Trustpilot review.
We are sorry to hear that you are having doubts regarding the integrity of our site.
Betfred prides itself on providing its customers with the fairest payouts possible. Our software is regularly checked and tested to ensure it meets gaming payout percentages.
These percentages are calculated for card games, slot machine games, table games, and video poker games, and they are authenticated by a third party.
We would like to assure you that all our gaming software meets very stringent regulations and is subject to rigorous external and internal audits.
We hope that, upon reflection of these facts, you will continue to enjoy using Betfred gaming products and be reassured that everything is 100% fair.
Kind regards,
Scott
Betfred Customer Experience Team
I dont understand a lot of what you…
I dont understand a lot of what you have to do , there is a lot going on and I find myself lost with it all .
2 september 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, Debra,
Thank you for leaving us a Trustpilot review.
We apologise for your recent experience and assure you that your feedback will be investigated. Customer experience is extremely important to us, and we want to ensure our customers feel they had a meaningful and favourable experience.
Thank you for letting us know; we continuously seek ways to improve our service.
Kind regards,
Scott
Betfred Customer Experience Team
Ive bet with "betfred" since i moved to…
Ive bet with "betfred" since i moved to salford 25yrs ago, shops untill "intetnet betting came in" And i can honestly say ex shop or online, ive never had a problem with them, Always quick to pay out, the "Live Chat" Agents are the best ive come across, Always go out there way for you ..very good.Excellent "Betfred" keep up the good work!
2 september 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, Robert,
I hope you're well!
Thank you for taking the time to leave us a Trustpilot review.
At Betfred, we are committed to providing the best possible experience for all our customers. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience.
Kind regards,
Scott
Betfred Customer Experience Team
Complete & utter joke of a site
Complete & utter joke of a site. I play with screen record on, & im currently £40 deep in deposits. Still NO bonus, only playing on 10p spins lol... I mean.... 10p spins & NO bonus. Pragmatic & betfred have become an absolute JOKE.
Slots dont play fair anymore. Can't even remember getting a bonus of over £30.... avoid like the plague
Edit. Whilst writing this I've STILL not got a bonus. £40 pound on 10p spins, playing Big Bass Boxing, & not ONE bonus.... 10p SPINS AND NOT ONE bonus. Absolute JOKE.
31 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, James,
Thank you for your Trustpilot review.
We are sorry to hear that you are having doubts regarding the integrity of our site.
Betfred prides itself on providing its customers with the fairest payouts possible. Our software is regularly checked and tested to ensure it meets gaming payout percentages.
These percentages are calculated for card games, slot machine games, table games, and video poker games, and they are authenticated by a third party.
We would like to assure you that all our gaming software meets very stringent regulations and is subject to rigorous external and internal audits.
We hope that, upon reflection of these facts, you will continue to enjoy using Betfred gaming products and be reassured that everything is 100% fair.
Kind regards,
Scott
Betfred Customer Experience Team
Blackjack is fixed as anything lol gets…
Blackjack is fixed as anything lol gets blackjack or 20 every hand that is certainly not random number generator stay off virtual blackjack it’s fixed.
30 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, Ben,
Thank you for your Trustpilot review.
We are sorry to hear that you are having doubts regarding the integrity of our site.
Betfred prides itself on providing its customers with the fairest payouts possible. Our software is regularly checked and tested to ensure it meets gaming payout percentages.
These percentages are calculated for card games, slot machine games, table games, and video poker games, and they are authenticated by a third party.
We would like to assure you that all our gaming software meets very stringent regulations and is subject to rigorous external and internal audits.
We hope that, upon reflection of these facts, you will continue to enjoy using Betfred gaming products and be reassured that everything is 100% fair.
Kind regards,
Scott
Betfred Customer Experience Team
Money taken from my account - Not Bothered!!
I had fraudulent activity on my account. Wanted to speak to someone about it but they only have a live chat service available. Explained what had occurred and they basically said that's a shame we will close your account and advised me to call my bank and the police. Not sure what either of them are going to do. Only lost £90 but it is the crap customer service that is frustrating.
29 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, Derek,
Thank you for leaving us a Trustpilot review.
We apologise for your recent experience and assure you that your feedback will be investigated. Customer experience is extremely important to us, and we want to ensure our customers feel they had a meaningful and favourable experience.
Thank you for letting us know; we continuously seek ways to improve our service.
Kind regards,
Scott
Betfred Customer Experience Team
Online slots is an absolute scam
Online slots is an absolute scam. Been playing for more than a month and I am down £1k+ on 20p-50p spins. It just sucks your balance dry and you will never profit it is not fair at all! On one of the worst losing streak going approximately 5000 spins and still no bonus spins! And bonus spins is also a scam the payout is atrocious! My lowest win on bonus spin was 27p and my bet was 30p. Never had this experience with other providers. Please AVOID Betfred at all cost! Their online slots is rigged and designed to make you lose no matter what!
29 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning,
Thank you for your Trustpilot review.
We are sorry to hear that you are having doubts regarding the integrity of our site.
Betfred prides itself on providing its customers with the fairest payouts possible. Our software is regularly checked and tested to ensure it meets gaming payout percentages.
These percentages are calculated for card games, slot machine games, table games, and video poker games, and they are authenticated by a third party.
We would like to assure you that all our gaming software meets very stringent regulations and is subject to rigorous external and internal audits.
We hope that, upon reflection of these facts, you will continue to enjoy using Betfred gaming products and be reassured that everything is 100% fair.
Kind regards,
Scott
Betfred Customer Experience Team
Kept getting disconnected,due to…
Kept getting disconnected,due to inactivity which was wrong, scatter bonus was inactive in one game, and the bot was not helpful,I took one star off for each of these problems, could have scored better but they let themselves down, below average was my experience hopefully they may improve their site
28 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, Lionel,
I hope you're well, and thank you for taking the time to leave a review.
I’m sorry we have not met your expectations on this occasion.
Unfortunately, I am unable to comment on account specifics here. However, so I can review your concerns in full, please email your query to customer.experience@betfred.com, and we will look into this for you.
Kind regards,
Scott
Betfred Customer Experience Team
Restrictions put on my account with no…
Restrictions put on my account with no reason given & no response to my emails asking for the reason
Have withdrawn my winnings & will close account soon
Petty springs to mind
28 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, Michael,
Thank you for leaving us a Trustpilot review.
We apologise for your recent experience and assure you that your feedback will be investigated. Customer experience is extremely important to us, and we want to ensure our customers feel they had a meaningful and favourable experience.
Thank you for letting us know; we continuously seek ways to improve our service.
Kind regards,
Scott
Betfred Customer Experience Team
Pure scam 2000 down and never in a…
Pure scam 2000 down and never in a profit if it’s your first time coming to this casino don’t bother. I give them multiple chances but it’s nothing but a scam and I will be reporting it to the correct authorities and they will receive correspondence regarding this. Nothing but dead slots and no payouts the site is designed to take your money. Everyday I play as a loyal customer and never will you find your self in a plus… always a negative. Promos are none existent. Playing x amount to receive 3 free spins 😂😂😂.
I gamble with what I can afford and it’s just something to pass time with. However this site definitely needs a big investigation. They’ll reply “all our games are tested fairly” ok ye sure buddy… I will be leaving this site but they will face repercussions and I’m 10000% sure of that. If you wish to contact me.. then contact me through email or contact through you scammers. PLEASE DONT PLAY THIS SITE. This is my 3rd review believe me it’s a total waste of time and money playing with these guys
Dear betfted Customer Support,
I am writing to formally express my deep dissatisfaction and frustration with the unfair practices I have encountered on your online casino platform. Despite following all the rules and engaging in games with genuine intent, I have experienced suspiciously frequent losses and irregularities that strongly suggest deceptive and unethical behavior designed to scam players.
Such conduct is not only morally wrong but also illegal under consumer protection and gambling regulations. If these issues are not addressed promptly and transparently, I will have no choice but to escalate this matter by seeking legal counsel and reporting your operations to the relevant regulatory authorities.
I demand an immediate investigation into my account activity, a clear explanation of the outcomes, and appropriate restitution for any unjust losses. Failure to resolve this satisfactorily will compel me to pursue all available legal remedies to protect my rights as a consumer.
I expect your prompt response.
Sincerely,
Humzah
Usernamehumzah20
* Account No.PF12533581
27 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning,
Thank you for your Trustpilot review.
We are sorry to hear that you are having doubts regarding the integrity of our site.
Betfred prides itself on providing its customers with the fairest payouts possible. Our software is regularly checked and tested to ensure it meets gaming payout percentages.
These percentages are calculated for card games, slot machine games, table games, and video poker games, and they are authenticated by a third party.
We would like to assure you that all our gaming software meets very stringent regulations and is subject to rigorous external and internal audits.
We hope that, upon reflection of these facts, you will continue to enjoy using Betfred gaming products and be reassured that everything is 100% fair.
Kind regards,
Scott
Betfred Customer Experience Team
Absolute waste of time
Absolute waste of time,pop up message saying not eligible for promotions .Asked why basically told should have had an email zero info given. So will be closing account .
27 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, Chris,
Thank you for leaving us a Trustpilot review.
We apologise for your recent experience and assure you that your feedback will be investigated. Customer experience is extremely important to us, and we want to ensure our customers feel they had a meaningful and favourable experience.
Thank you for letting us know; we continuously seek ways to improve our service.
Kind regards,
Scott
Betfred Customer Experience Team
Excellent service they offer 👍🏻 No…
Excellent service they offer 👍🏻 No hassle 👏 Thank you 👍🏻
27 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, Tony,
I hope you're well!
Thank you for taking the time to leave us a Trustpilot review.
At Betfred, we are committed to providing the best possible experience for all our customers. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience.
Kind regards,
Scott
Betfred Customer Experience Team
Still sending me threat letters after I…
Still sending me threat letters after I self excluded myself !
Don’t even go near the place horrible memories of staff and the fob machines are truly rigged I’ve won 12 jackpots in the past in w hills shop and only 2 in betfred where I visited 80% of the time WORK THAT OUT !!!!!
16 juli 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, J,
Thank you for your Trustpilot review.
We are sorry to hear that you are having doubts regarding the integrity of our site.
Betfred prides itself on providing its customers with the fairest payouts possible. Our software is regularly checked and tested to ensure it meets gaming payout percentages.
These percentages are calculated for card games, slot machine games, table games, and video poker games, and they are authenticated by a third party.
We would like to assure you that all our gaming software meets very stringent regulations and is subject to rigorous external and internal audits.
We hope that, upon reflection of these facts, you will continue to enjoy using Betfred gaming products and be reassured that everything is 100% fair.
Kind regards,
Scott
Betfred Customer Experience Team
Betfred paid out the funds in my accunt…
Betfred paid out the funds in my account to someone else and is not taking any responsibility.
I had funds (£500) in my account and now it is empty and Betfred told me a new card was registered on my account (they didnt notify me one was added) and withdrew the funds.
Betfred just said call the police. What a scam & shambles of a company
26 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning,
Thank you for leaving us a Trustpilot review.
We apologise for your recent experience and assure you that your feedback will be investigated. Customer experience is extremely important to us, and we want to ensure our customers feel they had a meaningful and favourable experience.
Thank you for letting us know; we continuously seek ways to improve our service.
Kind regards,
Scott
Betfred Customer Experience Team
Absolutely shit casino guys
Absolutely shit casino guys, stay away from it. I put 16000 in and it have took 4000 in on slots. Zero pays on 20p to 2 pound. Tried all bet sizes all games. Absolutely scam. I wish i had put my time in waste and money too rather than giving these crooks money. Filing a lawsuit against them soon. Lawyer is all ready. Betfred will have damage from me. I can’t let this go. Depression absolutely
26 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning,
Thank you for your Trustpilot review.
We are sorry to hear that you are having doubts regarding the integrity of our site.
Betfred prides itself on providing its customers with the fairest payouts possible. Our software is regularly checked and tested to ensure it meets gaming payout percentages.
These percentages are calculated for card games, slot machine games, table games, and video poker games, and they are authenticated by a third party.
We would like to assure you that all our gaming software meets very stringent regulations and is subject to rigorous external and internal audits.
We hope that, upon reflection of these facts, you will continue to enjoy using Betfred gaming products and be reassured that everything is 100% fair.
Kind regards,
Scott
Betfred Customer Experience Team
Been using betfred for a while now only…
Been using betfred for a while now only betting site I use can't fault them had no problems at all
26 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning,
I hope you're well!
Thank you for taking the time to leave us a Trustpilot review.
At Betfred, we are committed to providing the best possible experience for all our customers. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience.
Kind regards,
Scott
Betfred Customer Experience Team
Scammers 200 free spins promotion on…
Scammers 200 free spins promotion on signing up!
Made so complicated didn’t get them customers service is nonexistent on hold for agaes just ask is there anything else!
Daylight robbery that is allowed to happen!
Customer service/support?
What customer support?
Finally got to talk with a person! Yep you guessed it! They hung up on me!
Again!
Said if you don’t type fast enough, that’s what happens?
25 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good afternoon, Kieran,
I hope you're well, and thank you for taking the time to leave a review.
I’m sorry we have not met your expectations on this occasion.
Unfortunately, I am unable to comment on account specifics here. However, so I can review your concerns in full, please email your query to customer.experience@betfred.com, and we will look into this for you.
Kind regards,
Scott
Betfred Customer Experience Team
Just signed up to betfred under an…
Just signed up to betfred under an offer that I seen on Facebook stating if I signed up and wagered £10, I'd get 200 free spins. I did so, then no spins credited, I asked support, they said I need to opt in before wagering, scummy but... OK, so I opted in, wagered another £10, waited 3 days for the spins to come in, nothing. Spoke to support, they said I would have got a text to confirm the opt in(the hell?), I got no text. The support agent said they will send it again and the free spins will credit within 24hours. Fine. Waited a few hours, nothing. Then I got an email saying upload multiple different documents to verify your identity for the promotion 😂😂😂 this damn company.
25 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning,
Thank you for leaving us a Trustpilot review.
We apologise for your recent experience and assure you that your feedback will be investigated. Customer experience is extremely important to us, and we want to ensure our customers feel they had a meaningful and favourable experience.
Thank you for letting us know; we continuously seek ways to improve our service.
Kind regards,
Scott
Betfred Customer Experience Team
Been waiting 72 hours for a withdrawal…
Been waiting 72 hours for a withdrawal to be paid, keep being told there is an issue with certain withdrawals and it will be fixed ASAP. No contact from customer service whatsoever. Shocking
21 augusti 2026
Omdöme utan inbjudan
Svar från Betfred
Good morning, Aimee,
I hope you're well, and thank you for taking the time to leave a review.
I’m sorry we have not met your expectations on this occasion.
Unfortunately, I am unable to comment on account specifics here. However, so I can review your concerns in full, please email your query to customer.experience@betfred.com, and we will look into this for you.
Kind regards,
Scott
Betfred Customer Experience Team
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