Ordered the Kayflex capri double mattress from Best Beds Direct, order arrived 3 days later! Simply 1st class service, super price, super item, highly recommended! Kind Regards.
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Det här tycker kunderna
Bed is exactly as expected, arrived promptly and was easy enough to put together. Cheaper than elsewhere, but quality doesn't seem to be an issue at all. Constant communication from Rachel during the... Se mer
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Visited your showroom after being recommended by a family member..Very helpful young man, very professional and knowledgeable about the products on display..We didn’t feel at all rushed into making a... Se mer
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Good communication, very well explained on product and delivery. arrived as confirmed, delivered to the room as promised. carried out with respect to our property. very quick and efficient. Very h... Se mer
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Best Beds Direct specialise in high quality and affordable beds and mattresses. All mattresses and divans are hand made in the UK. With free 2 man delivery to your room of choice, the ability to have you current bed or mattresses removed and recycled, and a price match, why go anywhere else?
Kontaktuppgifter
Unit 1 Ashley House, Stephenson Way, Thetford, Norfolk, IP24 3RD, Thetford, Storbritannien
- 03301116810
- Info@bestbedsdirect.co.uk
- www.bestbedsdirect.co.uk
4,6
Utmärkt
396 omdömen
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Very comfortable mattress for a very…
Very comfortable mattress for a very good price.
30 september 2023
Svar från Best Beds Direct
Hi Mrs Baldwin! Thank you for taking the time to leave us this positive and helpful review :)
Bad customer experience
I bought two double beds from Beds Direct. Delivery was arranged. It was a nightmare because the delivery company did not deliver the beds as agreed. They claimed that we were not in to accept the beds. However my building has 24 hour front desk. We have also informed my front desk to expect the delivery and to let them to the unit. I had thought that there were miscommunication however I spoke to my concierge and found out that NO ONE has arrived at my building. The re-arrangement for delivery is also very unpleasant. I was made to pay additional fees to arrange the delivery and even if I want to cancel the order I have to pay a fees. I did feel that it was unfair to me because my building has 24 hour access - so in what circumstance did the delivery men decide that they are unable to deliver the bed. Did they even turn up at my building? If they did they would know that there is a front desk!
Subsequently it took another additional 4 days for the beds to be delivered. We had to sleep on the floor for 4 nights.
When the re-arranged delivery were finally made, we found that the delivery men were most unhelpful. We asked some questions as there were two different beds. They kept repeating "we are just delivering, we have no further information". Do note that the items were all delivered in pieces and you have to figure out how each pieces were meant to be fitted together and assemble them yourselves.
If I was not in urgent need of the beds, I would have cancel the order. It has been such an unpleasant experience. I will definitely not be a repeat customer.
15 september 2023
Omdöme utan inbjudan
Svar från Best Beds Direct
Hello, thank you for taking the time to leave this review.
Your original delivery was missed because YOU WERE NOT HOME. It is as simple as that. You sent us x2 emails shortly after missing the delivery accepting that there had been a communication error between YOU and the FRONT DESK. This was nothing to do with us. Our delivery team arrived on time at the pre-agreed time and place. Our crew spoke with the front desk who stated they could not receive the delivery because there was NO ONE HOME. They can't safely store 2 massive beds under their desks or in the post box. You then incorrectly claimed that the delivery slot was for the PM when in fact in was the AM, as agreed and evidenced in both yours and our paper trail. You even told us in your email you weren't home. You also sent us varying contradicting emails, proving that you were and continue to tell lies for some reason. It took 4 days to rearrange because you MISSED your delivery on a FRIDAY morning. We then got out of office email reply saying you were OUT OF THE COUNTRY. The beds were delivered as soon as possible after this.
If we ship large items across the country and the customer isn't home, there isn't much we can really do. Most of us 5 star reviews here are for the EXACT same service and procedure, but this seemed to cause you confusion for some reason. Unfortunately there is nothing that can be done to avoid some customers descending to Trustpilot to leave a 1 star review, basically in an attempt to 'get your own back' as opposed to leaving meaningful feedback.
Polite & quick.
14 september 2023
Svar från Best Beds Direct
Thank you for leaving this positive feedback :)
Quality of Mattress is not good
Quality of Mattress is not good. It has been compressed in the middle within 3 weeks. I will return the mattress.
23 augusti 2023
Svar från Best Beds Direct
Hi there
We're sorry to see you've left us this 2 star product review. Presumably the item was delivered on the day, date, time and place that was pre-arranged?
You're saying the mattress isn't good but you've not contacted us and instead left this review in the first instance.
You've purchased a 3ft single size coil sprung mattress with a value of £149 which represents excellent value. The mattress you've purchased is one of our most popular for these reasons. Did you try the mattress in our store prior to purchase?
Have you been turning and rotating your mattress? It's completely normal for mattresses to compress in the middle if this is where you're sleeping as the fillings inside settle and adjust to our bodies.
It's imperative that you turn and rotate your mattress frequently as instructed.
Kind regards
Excellent service
Easy to order, kept informed of delivery and delivered at time and date said. Mattress is great for my son who likes a softer one. Thank you
4 september 2023
Svar från Best Beds Direct
Hi Claire! thank you so much for leaving this positive review which will help other potential customers out!
We are happy to hear your son is enjoying the mattress :)
Good product
Good price
Extremely prompt delivery
Excellent communication with regard to delivery
23 augusti 2023
Svar från Best Beds Direct
Thank you for leaving us this 5 star review! It is much appreciated and we are happy to hear that the delivery service was excellent! :)
It’s very comfy mattress
24 juli 2023
Svar från Best Beds Direct
Thank you for taking the time to leave this positive review!
Fast delivery..as described
12 juli 2023
Svar från Best Beds Direct
Hi Peter. Thank you for your 5 star feedback! : )
Bed delivered as scheduled and in…
Bed delivered as scheduled and in perfect condition. Delivery men were nice, helpful and carefully carried bed to upstairs bedroom.
9 juli 2023
Svar från Best Beds Direct
Hi Paul. Thank you so much for your positive feedback! :)
Lovely comfy bed and great value.
Lovely comfy bed and great value.
Quick delivery within a few days.
Delivered up to the bedroom with no problems at all
5 juli 2023
Svar från Best Beds Direct
Hi Emma. Thank you for leaving us this positive review! :)
Jason
Jason, when I could through to him on the phone, was extremely helpful explaining the features of each bed option and the main reason why I bought through your site.
28 juni 2023
Svar från Best Beds Direct
Hi John. Thank you for leaving this positive feedback. It's been passed on to Jason! =)
Speedy & great price
Easy to contact. Couldn’t believe how fast you delivered!! I thought I’d be waiting weeks not just a couple of days!!
Price excellent too 👍
28 juni 2023
Svar från Best Beds Direct
Hi Lisa. Thank you for your 5 star review! We're happy that you enjoyed the experience!
Very good customer service and a wide…
Very good customer service and a wide selection of beds.
3 juni 2023
Svar från Best Beds Direct
Hi Delia. Thank you for leaving us this positive review! :)
Svar från Best Beds Direct
Thank you for leaving this positive review! :)
Svar från Best Beds Direct
Hi there! Thank you for leaving this positive 5 star review!
Svar från Best Beds Direct
Thanks for leaving this positive review, it's much appreciated! :)
Easy to order and delivered to bedroom
Easy to order and delivered to bedroom
Unfortunately the colour swatches were not a good match so we got a white headboard rather than a linen look so disappointed with that
The base of the bed was white and had very dirty marks on it despite the packaging luckily this is not seen once the bed was made up .
10 juni 2023
Recomended local bed company showroom
We used the Thetford branch of this family company. I will definately use them again. The manager, Jason was extremely helpful without being pushy. We needed to get a single bed urgently for a relative unable to climb her stairs any longer. Jason went out of his way to make sure the bed was suitable for her needs. The bed with mattress and headboard was not expensive but good quality, made in the UK. Thanks to Jason rearranging his family life the bed was delivered when we wanted it within three days. Fantastic service!!!!
4 juni 2023
Svar från Best Beds Direct
Hi Joanna. Thank you so much for taking the time to leave this positive and helpful feedback! We're glad you enjoyed your shopping experience! :)
Friendly and knowledgeable service
Friendly and knowledgeable service. Local delivery -could not have been more helpful. Highly recommend. Alli :)
21 maj 2023
Svar från Best Beds Direct
Good morning! Thank you for your positive and helpful feedback! :)
When you decide to pay me for a review
When you decide to pay me for a review, I might be more generous
18 maj 2023
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