Excellent service. Bought 2 divan beds delivered with care and well wrapped. Taken to choice of room without any scrapes to walls. Definitely recommend
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Det här tycker kunderna
Visited your showroom after being recommended by a family member..Very helpful young man, very professional and knowledgeable about the products on display..We didn’t feel at all rushed into making a... Se mer
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Good communication, very well explained on product and delivery. arrived as confirmed, delivered to the room as promised. carried out with respect to our property. very quick and efficient. Very h... Se mer
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Excellently competitively priced and fabulous customer service both before, during and after. I haven't updated my mattress for a while and the advice I recieved was first class - best nights sleep I... Se mer
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Företagsinformation
Informationen kommer från olika externa källor
Best Beds Direct specialise in high quality and affordable beds and mattresses. All mattresses and divans are hand made in the UK. With free 2 man delivery to your room of choice, the ability to have you current bed or mattresses removed and recycled, and a price match, why go anywhere else?
Kontaktuppgifter
Unit 1 Ashley House, Stephenson Way, Thetford, Norfolk, IP24 3RD, Thetford, Storbritannien
- 03301116810
- Info@bestbedsdirect.co.uk
- www.bestbedsdirect.co.uk
Excellent service
Excellent service. Bought 2 divan beds delivered with care and well wrapped. Taken to choice of room without any scrapes to walls. Definitely recommend
20 april 2026
Svar från Best Beds Direct
Hi Jackie. Thanks so much for the positive review and repeat purchases! :)
Could not fault this company at all !
Could not fault this company at all !
Would recommend them 100%
17 oktober 2025
Replacement for van mattress
This is our 1st time replacing our van mattress, this company has made the whole experience from quote to delivery exceptional at 2 weeks. We highly recommend to everyone who is seeking a new mattress.
Ray and Lyndia
9 oktober 2025
Omdöme utan inbjudan
Svar från Best Beds Direct
Hi Ray, thanks for leaving this positive review and recommendation! :)
Svar från Best Beds Direct
Hi Paul, thanks for the 5 star review! :)
Great delivery time and excellent…
Great delivery time and excellent product!
I have used them for a few beds already and very satisfied with product!
2 september 2025
Svar från Best Beds Direct
Hi Sam, thanks for your review and for your repeat business! :)
Brilliant service from this company who…
Brilliant service from this company who l have used previously and would use again. Highly recommend them.
Easy ordering system, well informed all along. Given a date and phone call on the day of expected delivery time. Very polite and friendly delivery guys.
Bed is super comfy!! 🫠
27 augusti 2025
Svar från Best Beds Direct
Hi Sylvia, thanks for your repeat custom and for leaving this positive review! :)
Very pleased with the product.service…
Very pleased with the product.service and communication were very good.Wouldn’t hesitate to buy from again.
11 juli 2025
Svar från Best Beds Direct
Good morning, we're happy to hear about the positive service and product. Thanks for the review! :)
Great mattress
Great mattress, at last a good nights sleep..
Great delivery service too..
Kept in touch..
Very helpful.
Altogether A+
Ken Nichols.
2 juni 2025
Svar från Best Beds Direct
Hi Ken. Thanks so much for the positive feedback! We're glad you're getting a good nights sleep! :)
We have use this company a few times…
We have use this company a few times and as always we had excellent service. Would highly recommend.
2 april 2025
Svar från Best Beds Direct
Hi John. Thanks for the review and we appreciate your repeat custom.
Amazing quality
Amazing quality, low price, fast delivery, perfect seller. I will definitely buy from them again and very soon. Thank you, l am happy that you have such good items at such affordable prices.
2 april 2025
Svar från Best Beds Direct
Hi Gina. Thanks for leaving this positive review! We are thrilled that you're happy with the products and service :)
Svar från Best Beds Direct
Hi Michelle, thanks for leaving this positive review! :)
Not brilliant. Poor customer service
Dropped off told to leave down stairs as wanted make sure new one came first got rid of old bet and start to put new one up when I realised they only sent one pack of feet for the a divan bed which also includes the other joining bar and head board nut to attach to bed. So iv got half a bed with 4 feet you have mallet in the the other half on the floor and a wonkey head board that flaps about. not what you really want as got wait a few days get another bag to finish it looks like me sons sleeping on a incline for a few days and having mess with a bed taking matress of again put feet on when your neck is built metal supports isnt the best physio. Bed and matress seem ok, well can't really tell as it looks like a bed from faulty towers at the moment. No answer on phones, waiting for email response
Two days later still waiting for accessorie pack to put bed and headboard up, things get forgotten but surley next day delivery should of been done when informed at 10am Monday? Poor really basic customer service really.
Reply
Simple common sense would be for you to put in the right number of feet and glides wouldnt it? Common sense would be to count two one pack for each side, I know counting to two must be hard but as knocking the feet in with a mallet in didn't think a bed company would forget how many feet a bed needs! And as two of the feet would come back out and if I forced it and broke it I'm taking it you would not have replaced it? So common sense would say don't break it as then I would of had a message on here saying you forced the feet out and broke them. Maybe learn each side needs one pack it's not hard is it for a bed company to have common sense is it I'll leave a few more reviews for trying be clever as common sense would make a customer more annoyed at a poor service made worse. Well done common sense isn't that common.
10 mars 2025
Omdöme utan inbjudan
Svar från Best Beds Direct
Hello.
This was a very trivial matter that was resolved quickly.
Your bed was delivered on a pre agreed date and time. You emailed us saying there were a few glides missing straight after delivery, and we replied within several minutes saying we would send you some additional glides. We also said that the base could be used perfectly well without them and gave you instructions. The solution was to wait for the extra glides to arrive then insert them all together. Not add 1 or 2 and create an uneven sleeping surface. This is simple common sense.
All of your emails and messaged were replied to within a few hours.
Very efficient with the delivery and…
Very efficient with the delivery and bed is very lovely
7 februari 2025
Svar från Best Beds Direct
Thanks so much for the positive feedback! :)
It did what it said on the tin
It did what it said on the tin . The delivery driver was held up in traffic ( unavoidable ) and my eldest daughter took delivery
She reported the delivery was courteous and I am impressed with my purchase 👍
13 januari 2025
Svar från Best Beds Direct
Hi Andrew. Thanks for making your purchase and for leaving this positive review! : )
delivered on time, fast delivery
I ordered the beds and they were delivered very quickly, on time and were as described on the web site.
8 januari 2025
Svar från Best Beds Direct
Thank you for your purchase and for leaving this review! :)
Delivery fast but driver failed to…
Delivery fast but driver failed to close gate on leaving - after promising to do so
8 november 2024
Best price, fast delivery and helpfull.
Easy to order from well designed website, Best price I could find, fast delivery and friendly, helpfull couriers.
8 november 2024
Svar från Best Beds Direct
Hi Rob. Thanks for leaving this positive feedback, it's really valued! :)
Svar från Best Beds Direct
Hi Ian, thanks for leaving this positive review! :)
Easy ordering quick delivery
26 september 2024
Svar från Best Beds Direct
Hi there! Thanks for leaving this positive feedback :)
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