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FANTASTIC, CAN'T BELIEVE IT, SAVED THE DAY!

There was a leak in a flat we rent out. It turned out to be a PEV (Pressure Equalising Valve) under the bath. This was a live leak that needed dealing with right away, so I really needed to be able to go into a shop and buy a PEV over the counter, but it's a relatively osbcure part, so that wasn't possible.
BES's timescales were as good as that: I placed the order at 8:30pm of an evening and it turned up at 10am the following morning just as I was ready to go to the flat to install it. Unbelievable. A Godsend. Perfect. They saved the day!

The only odd thing: And this is due to the supplier, not BES: The valve didn't have any fibre washers (or washers of any sort) with it to help it seal: I had to go out and get some. Seems odd. It was order 1075803 for item 16711 Water Pressure Equalising Valve.

Customer service is fantastic! Beth is always very helpful and fast to respond. Great company to work with.

Been using BES for over 10 years now. Nothing is ever a problem 10/10

We get all our Trade equipment for Domestic and Commercial and nearly all competitive prices. I have had to shop elsewhere for stuff we would use a lot of recently though. Everyone seems to be feeling the pinch.

Prices are good however delivery is slow and customer service is poor. I ordered a number of items that included 2-off 12mm pipe clamps. I then placed a 2nd order for 2 more clamps to finish my project. The clamps came in a different size. I reported back that I needed 2 clamps the same size as previous and sent photos of the difference. They claimed that the 2 clamps that were different were not supplied by them. Basically calling me a liar.

Great customer service from Bethan. Quick response to my emails and follow up on my enquiry

I couldn’t be happier with the service I received from Megan! She has been professional, friendly, and incredibly helpful.

Megan took the time to listen to my needs, explain everything clearly, and guide me through every step of the process. Communication was excellent — I was kept updated throughout, and any questions I had were answered quickly and thoroughly.

What really stood out was Megan's genuine care for customer satisfaction. Nothing ever felt too much trouble, and I always felt like a valued customer rather than just another job.

I would highly recommend BES services to anyone looking for a company that combines expert knowledge, outstanding communication, and a truly personal touch.

Thank you so much to the whole team for making the experience smooth and stress-free — I’ll definitely be coming back and recommending you to friends and family!

BES are a great company, I would like to draw attention to Beth Crickmore who works in sales. Beth is super knowledgeable about all the products BES sell and she always try’s her best to help out. She really is a credit to the company.

BES are always great and very helpful, and Beth in particular has fantastic customer service and is very helpful :).

I had the pleasure of receiving help from Beth Crickmore today with an urgent quote. She was incredibly patient and helpful, which made my experience with BES excellent. On top of that, her positive attitude turned what could have been a stressful situation into a 10/10 customer service experience. Will be going back to BES in the future.

I contacted BES yesterday for a quote for an urgent item needed today, as quick as a flash Beth replied with quote & Lead Time.
PO raised and submitted and another email from Beth confirmed items would be despatched for next day delivery.
Absolutely delighted with the service from Beth and I’ll return with future orders

Very helpful, needed copy invoices Beth emailed them straight over.

Beth Crickmore was extremely helpful and efficient. I requested an invoice based on limited information that I had but it was no issue with Beth emailing me by return the correct invoice.

Very quick with a response and a prompt well packed parcel arrived 1 day after ordering with them.

I spoke with a Lady called Beth, who handled my concern professionally and efficiently. Brilliant customer care

great to deal with

Great customer service. Thank you BES!

Couldn’t be more satisfied with the staff in customer service. I purchased a press tool which unfortunately didn’t live up to expectations, I emailed BES who contacted the merchant and arranged a return instantly.
They recommended a replacement unit which I received within 12 hrs, at the same time they arranged the collection of the other unit which is being collected from my home on Monday coming.
The recommended unit is fabulous absolutely chuffed with advice given.
Fantastic service - keep it up
Would highly recommend for any of your tools or fittings.
Thanks a million
Trev

Tracy at BES- Was fabulous. when our delivery had not arrived she chased it up and got all the info we needed to find our product. I can't recommend her enough she reassured me and made me feel that as a customer I was getting the best service.

Very efficient - goods perfect as described, good quality, delivered efficiently on a date to choice, and on time.