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We ordered some urgent materials yesterday, for a property we are fitting out with heating and hot water so the customer could have heat and water back on this evening, as BES was showing the items in stock.

We made sure the value was over the level to make the next day delivery. The address was correct and in full.

The team and people on site comprised or 6 people - 2 engineers and 2 - electricians and 2 customers all in the property.

Despite this DPD 'BES's courier did not deliver the products, said no one in.... but took them to a Post Office (which probably means they couldn't find the property, because they timed out trying to find it and took the easy way out and caused issues. this is a knock on effect of pressurising delivery KPI's) on receiving a notification to tell me this was the case, i called BES, and in fairness Tracy did her best at BES, but the courier apparently would not move an inch, and told Tracy that they would not go back and pick it up and deliver it to the correct address, they were saying it would be classed as a return? What because they messed up?

We at this point dont know why they didn't deliver it to the correct requested address, but we will be finding out in due course.

Dose'nt sound like much of an issue, but the clients will now have no heating and no hot water as a consequence, not to mention my incurred costs through no fault of our own.

We spend several thousands of pounds a year on items that BES sell, seems to matter not, so why bother to sell and promote products, and send us brochures and market to us this next day service, if they don't get the products there as advertised and heavily sold.

Safe to say, given there was no solution to this issue today other than 'you have to collect it tomorrow form a DPD location' which is a post office some miles away, is very poor.

Sadly we have to raise this through BES as the law means we have to go through the retailer, which is a shame as DPD sail away with damaged caused free as a bird, that is not right or reasonable.

Regrettably this decision today by your courier BES has lost our business and any future recommendations, absolutely shocking.

No mention of any form of resolve or resolution.

I hope Jana Siber gets to grips properly with this key issue, and uses her experience as former MD of British gas to sort their supply chain out, as things like this are bad for business and bad for brand, reputation, customers, shareholders and stakeholders.

They are like the Amazon of the plumbing supplies world, but unlike Amazon, BES has quality control. I've bought loads from here, and I've never had anything that wasn't well-made and fit for purpose. They are always reliable and quick. Occasionally, there are things that are cheaper elsewhere, but I'd still pick BES because I know that what I'm getting will arrive quickly, and there won't be any problems.

Thank you Tracy for your helpfulness, much appreciated.

It’s the first time I’ve ordered from BES: it won’t be the last. Extremely courteous and friendly staff who go above and beyond to ensure your order reaches you in a timely manor. Tracey followed up my order as I’d made a mistake with the address; thank you, made all the difference. Great prices, great staff, great service!

Great service from Sarah, Kelly and the rest of the team.
Quick response always, friendly and helpful service and a reliable company you can have confidence in using.

Need an item so rang BES - they advised what to do ref placing an order online. I placed it at 3pm and it arrived by 10:30 am the next day - packaging was exceptional and also had some pamphlets inside showing other products - rang the next day to advise of my satisfaction and hence adding this review - a good service from an established Brummigam business - 10/10

I thought I'd do a quick review I'm very happy I decided to buy from Bes. I looked at several options; Bes were the best on price; some other companies even wanted to charge more for the plastic key to secure the door. It arrived very well packaged and very quickly. I'll definitely look to Bes for similar needs in the future.

I sent an e-mail enquiry and received my quote straight away and then placed a written order requesting a pro-forma invoice for card payment which arrived by return, I then phoned up to make the payment and Tracy answered the phone, she kept me notified at all times during the process and was extremely helpful and efficient.

What a helpful team

Tracey & Terry were unbelievable!!

Terry guided me to the exact solution to my problem and Tracey sorted out the issue I was having paying for the parts.

Fantastic service as always from a brilliant company

Fantastic customer services tonight from Tracy, really impressed with her people skills and friendly personality. Had issue with a part that I ordered and being a Friday evening, Tracy went out of her way to find a solution so I wasn’t left waiting until Monday morning. Much appreciated and will be using company again when needed.

On 07/12/2025 I ordered 15mm Tectite straight couplings and also elbows. I received the straights but not the elbows. They were to follow. I had not heard from bes by 15/12/2025 so I phoned them.I was told I would receive the elbows the following week.
I'm still waiting, again, no communication from bes.
Has this company changed hands?
They need to re-establish good customer service.
I have asked for a refund, and will no longer be a customer.

Fantastic customer service from Sean this evening; replied to my order issue at 8:30pm on a Friday evening with really helpful advice and support; very much appreciated. A great asset to the BES brand!

Ordered a pipe insulation and pipe duct, for delivery on 16th. Nothing had arrived on 16th, next day 17th only one part arrived the pipe insulation. Now is 18th and the tracking number has no update for the second item. Why on Earth would it be delivered in 2 parts and not the same day, its absolutely inconvenient and stupid. Leaving for holiday tomorrow evening and cant finish the job, I surely wont use this company again or recommend.

Initially struggled with a website fault but this was resolved. I have purchased from BES for some years. Delivery is always sent out for next day delivery. Large stocks, competitive prices on most items.

I contacted bes regarding a manometer they Kane 3200
I made sure they knew exactly what I wanted it for their staff told me yes it was i went ahead and bought it
First time I used it I found out it didn't do the job I wanted it to do
Just in case it had a fault I sent it brace to Kane who told me it wouldn't do the job I needed it to do
Let by /tightness test/operating pressures
I got back to bes spoke to a person called Tracy
who was the most rudest person I have ever spoken to
I would tell people not to buy anything off this company as they don't know what they are selling
I am now left with a tool which is no good for my trade

I have been so patient, I ordered and paid for our product in August. At no point was I made aware my order was a back order. It was in stock. I called every few weeks. Out of stock and due in. Even lost order, new system. It is now November and our leak has been costly whilst waiting.
Calling today, I was informed the product cost has been refunded and the order cancelled.
On the 29th October, my last call before today I was informed it was going to be two weeks. Then suddenly a week later cancelled. No call,No contact, No apology.. You were recommended to us by our plumber. He is shocked. You may have a new system, I am informed, I have been more than patient on contacting you. BUT! What a bad service. Customer service so poor. Not the staffs fault. Money paid in August and months later cancelled and refund. Without so much of an attempt to rectify this.

I urgently needed TracPipe in order to re-route the gas in my property. Ordered at 7:30PM on 10/11 (opted for Next Day delivery, before 10:30AM) and surely everything was delivered by 9:30AM. BES know a thing or two about logistics.

As I was unsure about what I would exactly need when I placed my order, I had ordered a few items that ended up being superfluous. A quick call to customer service and the return was arranged in no time, with the refund following suit.

As an added bonus the TracPipe was on sale just as I needed it.

Website is buggy.

Invoices issued have incorrect details and they are unhelpful/unwilling to resolve and so no VAT can be reclaimed.

Chris Ward was unable to help.

FANTASTIC, CAN'T BELIEVE IT, SAVED THE DAY!

There was a leak in a flat we rent out. It turned out to be a PEV (Pressure Equalising Valve) under the bath. This was a live leak that needed dealing with right away, so I really needed to be able to go into a shop and buy a PEV over the counter, but it's a relatively osbcure part, so that wasn't possible.
BES's timescales were as good as that: I placed the order at 8:30pm of an evening and it turned up at 10am the following morning just as I was ready to go to the flat to install it. Unbelievable. A Godsend. Perfect. They saved the day!

The only odd thing: And this is due to the supplier, not BES: The valve didn't have any fibre washers (or washers of any sort) with it to help it seal: I had to go out and get some. Seems odd. It was order 1075803 for item 16711 Water Pressure Equalising Valve.

Customer service is fantastic! Beth is always very helpful and fast to respond. Great company to work with.