Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... Se mer
Plats
Byt platsUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Shameela greeted us , gave us an overview of the products , and then left us to have a good look around on our own . When we had selected what we wanted ,the transaction was very smooth . Shameela is... Se mer
Företaget har svarat
We are glad we visited the store in Luton to check different brands mattresses. With help from the store assistant we ended up selecting a different mattress to the one we were looking for. But that w... Se mer
Företaget har svarat
Five stars for Patrycja at the Luton Chaul End branch! She went above and beyond to assist us with our purchase. She listened to our requirements, offered expert guidance on bedroom options, and showe... Se mer
Företaget har svarat
Företagsinformation
Om Bensons For Beds - Luton222
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, Storbritannien
- 1582507626
4,8
Utmärkt
366 omdömen
Ber kunder att lämna omdömen
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Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Great service
The advisor was very welcoming, friendly and helpful!
23 november 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Luton222
We’re so pleased to hear our advisor made you feel welcome and provided helpful support! Creating a friendly and stress-free experience is what we aim for every time. 💜
Thank you for your positive review Sham– Lauryn at Customer Care
Amazing staff
Amazing staff, was with aneesa, no pushy sales, showed me what I wanted. Really happy
26 november 2025
Svar från Bensons For Beds - Luton222
We're happy to hear that you had such a positive experience with our team! We appreciate your feedback and are glad we met your needs, Megan at Customer Care
Svar från Bensons For Beds - Luton222
We appreciate your positive feedback and are so happy to hear that our staff provided amazing customer care for you.
Hope to see you again soon,
Megan at Customer Care
Helpful Staff and they had the ideal product
The service was prompt and courteous and we were well advised on the product specifications.
29 oktober 2025
Svar från Bensons For Beds - Luton222
We appreciate you taking the time to share your experience. We're happy to hear that you received prompt, courteous service and helpful advice.
Come back and visit us anytime!
Megan at Customer Care
good customer service from staff member…
good customer service from staff member Steve
31 oktober 2025
Svar från Bensons For Beds - Luton222
We appreciate your feedback and are so happy to hear that our staff provided good customer service. Your satisfaction means the world to us,
Megan at Customer Care
good!
Staff was there in case we needed help. When the price employee gave us at the desk was more than what was displayed, he lowered it down to what was showed which was nice, without any difficulty.
18 oktober 2025
Svar från Bensons For Beds - Luton222
We're glad to hear that our staff was helpful and that the pricing issue was resolved to your satisfaction. We appreciate you bringing this to our attention and for your positive feedback!
Best Wishes,
Megan at Customer Care
Well stocked shop and was greeted then…
Well stocked shop and was greeted then allowed to browse . Couldn’t find bedstead I was looking for but showed it to salesman on web site. Was told it was coming to shop but I wanted to see colour of material , he found one that was the same as I wanted. So ordered it and being delivered soon.
11 oktober 2025
Svar från Bensons For Beds - Luton222
We're glad you enjoyed your experience in our shop. We appreciate that our team was able to help you find a suitable option and place your order. Thank you for your review – Lauryn at Customer Care 💜
Unfortunately email went to junk mail
Unfortunately email went to junk mail
But still wanted to leave a review
We went in store received amazing service and help from gentleman name steve
Once again thanks u and highly recommended
Thank u
27 mars 2025
Svar från Bensons For Beds - Luton222
We appreciate you taking the time to leave a review, even though the email went to junk. We're happy to hear that you received amazing service in our store. Thank you for your recommendation and your review – Lauryn at Customer Care 💜
The staff were very helpful and they…
The staff were very helpful and they knew what exactly what we needed.
We were very happy with the service
7 oktober 2025
Svar från Bensons For Beds - Luton222
We appreciate your positive feedback! We are so happy to hear that our staff were helpful and knowledgeable and that you were pleased with our service.
Thank you,
Megan at Customer Care
We needed a new bed and mattress for my…
We needed a new bed and mattress for my Mum who is 82 and needed time to navigate the store. Hassan gave us all the information we needed to make the right purchases and was kind patient and made Mum feel confident. Plus great service price and delivery options to suit
thank you so much.
10 oktober 2025
Svar från Bensons For Beds - Luton222
We appreciate you sharing your positive experience. We're happy to hear that our colleague was kind, patient, and helpful in providing the information needed to make the right choices for your Mum. Thank you for choosing us, Megan at Customer Care
Amazing experience. Delivery on time. Bed assembled in stated time. Steven and his colleague were polite and courteous. Nothing was too much trouble. Would highly recommend
My bed was delivered at the time stated by 2 very pleasant and polite gentleman they were friendly and answered any questions I had. I cannot speak highly enough. One of the gentlemen name was Steven. I had a great experience and would highly recommend 👌
9 oktober 2025
Svar från Bensons For Beds - Luton222
We're so glad to hear that your bed was delivered on time by our pleasant team members. We appreciate your high recommendation and that they were able to answer your questions. Thanks for your positive feedback Mrs Cox, Megan at Customer Care
Sales lady was happy to help at Luton…
Sales lady was happy to help at Luton store- but didn't pester us. We also got a good deal on the sale. Knowledgeable lady too.
4 oktober 2025
Svar från Bensons For Beds - Luton222
Thank you for your feedback! We’re glad our team at the Luton store provided helpful and knowledgeable service without any pressure, and that you got a great deal in the sale.
Best Wishes,
Megan
The Bensons for Beds Care Team
Svar från Bensons For Beds - Luton222
Thank you so much Anna!
We’re thrilled to hear you’ve had a great experience with us. Our team always aims to be kind and supportive — your feedback means a lot!
Take care,
Megan at Customer Care
The sales team were very helpful and…
The sales team were very helpful and informative, very pleasant experience.
25 september 2025
Svar från Bensons For Beds - Luton222
We're glad you found our sales team helpful and informative. It's great to hear you had a pleasant experience. Thank you for your feedback.
Thank you,
Lauryn at Customer Care
We got served quickly and advised well.
We got served quickly and advised well.
A nice assistant and our purchase painless.
23 september 2025
Svar från Bensons For Beds - Luton222
We're happy to hear that you were served quickly and advised well! We appreciate you sharing that your purchase was painless thanks to our assistant. Thank you,
Lauryn at Customer Care.
Very competitive price and nice…
Very competitive price and nice customer service.
13 september 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Luton222
Thank you for your kind words! We strive to provide both affordable prices and excellent customer service to our clients. It's great to hear that you had a positive experience with us. We look forward to serving you again! #TeamCustomerSatisfaction 💯🎉
Amazing help
Aneesa was lovely, went in for some pillows, guided me through all of them, showed me the best ones, and the ones most suited to me. Definitely recommend amazing customer service.
9 september 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Luton222
We're so glad to hear that you received amazing customer service! We appreciate you mentioning how helpful our team member was in guiding you to the perfect pillows.
Best Wishes,
Megan at Customer Care
The clearance item (bedframe) I bought…
The clearance item (bedframe) I bought had many issues. Most of the screws at the time of initial setup in the store were tighten so much that that they had lost their thread. Furthermore there were tearing on cloths. I was also told that it will be delivered for £30/£40 but when I paid for the bed I was told that it can only be delivered for £70 and that if I want to cancel my purchase I have to wait for many days to get my money back. So not recommending clearance items to be purchased
7 september 2025
Svar från Bensons For Beds - Luton222
We regret to hear about the issues you experienced with the clearance bed frame, including the damaged screws and torn cloths. We're also sorry for the delivery fee discrepancy and the information regarding the cancellation process. We'll review these points to improve our service.
Thank you
Svar från Bensons For Beds - Luton222
We appreciate your feedback and are glad you found our salesperson helpful and knowledgeable.
Take care,
Megan at Customer Care
Svar från Bensons For Beds - Luton222
We can’t wait to share your amazing 5-star review with our team Beni. They’ll be thrilled!
Take care,
Megan at Customer Care
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