Staff were pleasant and helpfull. They knew their products and ensured I got the mattress that was suitable for my needs.Amr in particular made sure that I got exactly what I was looking for.His knowl... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We went to the Crown Point store in Leeds and were advised by Jane. We had bought a bed from Bensons before so we had a good idea of what we wanted. We were shown all the options and the benefits of e... Se mer
Jill was very helpful and provided invaluable advice on the correct mattress type for us. Speedy delivery a few days after we placed our order, Steve and Nick did a great job of delivering to our new... Se mer
Craig was friendly and approachable. He made the experience of finding a mattress feel easy. We used sleep match at another branch and we were able to find a perfect mattress for both of us. Craig hel... Se mer
Företagsinformation
Om Bensons For Beds - Leeds Crown Point492
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 2 Crown Point Rp, Junction Street, LS10 1ET, Leeds, Yorkshire, Storbritannien
- 1132427355
4,8
Utmärkt
470 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Absolutely amazing
Absolutely amazing, the lass what helped us find a new mattress was fabulous.
25 november 2025
Svar från Bensons For Beds - Leeds Crown Point492
Thank you for your lovely feedback! We’re thrilled to hear you had such a positive experience and that our team member made finding your new mattress enjoyable and stress-free. Your comments mean a lot to us.
Thank you for your positive review – Lauryn at Customer Care 💜
Amr was extremely helpful .helping us…
Amr was extremely helpful .helping us make sure we selected thr right mattresses .we tried all different types and was very thorough .couldn't have helped us enough
19 november 2025
Svar från Bensons For Beds - Leeds Crown Point492
We're happy to hear that our team member was so helpful in guiding your mattress selection. We appreciate you taking the time to share your positive experience,
Megan at Customer Care
The staff were very helpful
18 november 2025
Svar från Bensons For Beds - Leeds Crown Point492
We appreciate you pointing out how helpful our staff is. Thank you for your positive feedback,
Megan at Customer Care
Amazing customer service from Olivia
We visited yesterday with no idea on what kind of mattress we needed. However, Olivia was extremely helpful and friendly! she made the experience enjoyable and informative which led to us finding the perfect mattress. Her demeanour made us feel so comfortable and was like talking to a friend that wanted the best for us. Amazing customer service from Olivia, will 100% be returning.
22 november 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Leeds Crown Point492
We're happy to hear that you found the perfect mattress! It's wonderful that your experience was enjoyable and informative. We appreciate your kind words and are so glad you felt comfortable during your visit. We look forward to seeing you again in the future,
Megan at Customer Care
Avoid! I didn’t get what I had tried in store!
I bought an igel side sleeper pillow yesterday and when I opened it that night, it was completely different from those I tried in store. It is hard like a stone, high like 3 standard pillows stacking up and not temperature regulating at all. I feel even hotter when using it. I called the store this morning and the lady who helped me yesterday then told me for the first time that it took couple of months to get to the condition of the samples. That means I have to deal with at least few months sleepless nights before I “may” get what I have experienced in store. I felt like being scammed cuz it doesn’t even a bit look like the samples I tried in store and why hadn’t I been told it took a few months for the pillow to be ready for use before I made the purchase. What is even worse is that unlike the samples in store, it doesn’t look like a gel pillow at all! But there is nothing I can do cuz it is not returnable though it costs £80. I will never go back to Bensons for beds again. So be careful! Just hope no one will get the same frustration.
22 november 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Leeds Crown Point492
We’re sorry to hear the pillow isn’t meeting your expectations compared to the store sample. In-store pillows are often fully settled after being tested by many customers, whereas a new pillow may take a few weeks to adjust and reach its intended comfort level. We’ll share your feedback with our team to improve communication and ensure clarity for future customers.
Thank you for bringing this to our attention and leaving this review.
Lauryn at Customer Care.
As soon as we walked in we were greeted…
As soon as we walked in we were greeted by the lovely Sonya, she was so pleasant and easy to talk to. She asked us what we wanted and asked us if we would like to try different beds and choose our pillows of choice. She gave us amazing advice on the kinds of beds there were and what would be best suited is and our bodies as we had tried the different kinds of mattresses on the machine and what was within our price range. When we chose the mattress we wanted she was happy to take us over to her desk and help us by telling each price of delivery, cleaner, and more! It was so nice to have someone in customer service who listened and understood what we both wanted and were able to help us. The experience was great and we definitely would come back again thanks to her.
17 november 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Leeds Crown Point492
Thank you for sharing such wonderful feedback! We’re thrilled Sonya made your experience so welcoming and informative, helping you find the perfect bed and mattress within your budget. It’s great to hear you felt listened to and supported—your kind words mean a lot to us,
Megan at Customer Care!
The gentleman name Amar in the crown…
The gentleman name Amar in the crown point store was very helpful
21 november 2025
Svar från Bensons For Beds - Leeds Crown Point492
We're happy to hear that you had a positive experience at our store. We appreciate you letting us know about the helpful service you received.
We hope to welcome you back again soon,
Megan at Customer Care
Svar från Bensons For Beds - Leeds Crown Point492
Thank you for your feedback Paul. We’re delighted to hear that Shannon provided clear and helpful explanations while ensuring you felt comfortable throughout the process. We appreciate your kind words and look forward to serving you again.
Thank you for your positive review – Lauryn at Customer Care 💜
The help i got from Gill was extremely
The help i got from Gill was extremely. Even when it seemed impossible for us to buy she assisted until we managed
5 november 2025
Svar från Bensons For Beds - Leeds Crown Point492
Thank you for your feedback. We’re so pleased to hear that Gill went above and beyond to assist you.
Thank you for your positive review – Lauryn at Customer Care 💜
When i came looking for bed
When i came looking for bed, I was attended by a lady called Sonia, she's been really great and very helpful, she guided me through to everything, I really appreciate her customer service
4 november 2025
Svar från Bensons For Beds - Leeds Crown Point492
We're happy to hear that you received great and helpful customer service while looking for a bed. We appreciate you mentioning how our team member guided you through everything.
We hope to welcome you back again in the future!
Megan at Customer Care
Welcoming store
From entering the store we were made to feel welcome. Jane was there helping us all the way. She even waited for my son to arrive to look at bed bases so we could place the order together as the delivery is to the same house. Very informative and super friendly, well done Jane excellent customer service 👏
1 november 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Leeds Crown Point492
We appreciate your positive feedback! We're happy to hear that you felt welcome in our store and that you received excellent customer service. Thank you for sharing your experience with us,
Megan at Customer Care
staff helpfull
staff informative, helpfull and was quick to order no messing about
Gill made the experience easy and was very friendly
30 oktober 2025
Svar från Bensons For Beds - Leeds Crown Point492
We appreciate you sharing your feedback! We're happy to hear that our staff was informative, helpful, quick, and friendly, making your experience easy.
If you enjoyed your experience, spread the word!
Megan at Customer Care
Great service from Sonya
Great service from Sonya. We were given the space to browse and make our choice, then Sonya was quickly on hand to answer our questions. Her interaction with our teen selecting her bed, was fantastic. Looking foward to our delivery. Thank you
28 oktober 2025
Svar från Bensons For Beds - Leeds Crown Point492
We're happy to hear that you had such a positive experience! It's great to know that you felt supported while selecting the perfect bed. We appreciate your kind words and look forward to your delivery.
Thanks again for your support—it means a lot!
Megan at Customer Care
Lovely Shop and great staff
Lovely Shop and great staff, everyone was really helpful and so patient with my Mum
25 oktober 2025
Svar från Bensons For Beds - Leeds Crown Point492
We're so happy you find our shop lovely and our staff great. We appreciate that you felt everyone was helpful and patient with your Mum.
Best Wishes,
Megan at Customer Care
Friendly staff
Only popped in for a try of some mattresses and ended up buying one. All staff were really friendly and helpful and the fantastic deal we got on our chosen mattress was a bargain!! Don't normally like going in these places but our visit was great!! Well done to your fantastic staff on the day.
25 oktober 2025
Svar från Bensons For Beds - Leeds Crown Point492
We're happy to hear that you enjoyed your visit and found our staff friendly and helpful. It's great to know you got a fantastic deal on your mattress. Thank you for your positive feedback,
Megan at Bensons for Beds
Excellent service from the staff in the…
Excellent service from the staff in the Leeds crown point showroom to the delivery and assembly
Very pleased
22 oktober 2025
Svar från Bensons For Beds - Leeds Crown Point492
We appreciate you sharing your positive experience! We're happy to hear that you were pleased with our showroom staff, delivery, and assembly service.
Until next time, thank you.
Megan at Customer Care
Jane was very informative and helpful…
Jane was very informative and helpful without being pushy
15 oktober 2025
Svar från Bensons For Beds - Leeds Crown Point492
We're happy to hear that our team member was so helpful and informative. Thank you for your positive feedback; we appreciate it. Thank you for your review – Lauryn at Customer Care 💜
5* service from shop to delivery
When buying our mattress we were greeted by Amr in store at the Leeds, Crown Point branch - very professional and friendly, helped us find the perfect mattress for us, which wasn't easy as I have a hip problem. He was patient and very knowledgeable. Mattress is absolutely lovely now weve had it for a week I am so glad we got it!
Also, i want to mention the delivery- faultless, communication was spot on, bang on time & superfriendly. Stew & Lee were great, very quick to lug it upstairs and were also very interactive with our 4 year old, which was lovely!
Thanks so much to everyone involved. Will 100% recommend to anyone who needs a mattress.
Thanks
Katrina
16 oktober 2025
Svar från Bensons For Beds - Leeds Crown Point492
We're happy to hear that you had a great experience in our Leeds store and found the perfect mattress. It's great to know that our team was professional, helpful, and that the delivery was faultless. We appreciate your recommendation and are grateful for your feedback,
Megan at Customer Care
A very good service from start to…
A very good service from start to finish. Everything went smoothly. Staff very informative and helpful. Delivery guys great.
17 oktober 2025
Svar från Bensons For Beds - Leeds Crown Point492
We're happy to hear that you received excellent service from our team! It's great everything went smoothly and that our staff and delivery were helpful.
We’d love to see you again in the future,
Megan at Customer Care
The staff were brilliant
The staff were really. Amr was brilliant and very knowledgable. He was really helpful and we made a suitable purchase.
14 oktober 2025
Svar från Bensons For Beds - Leeds Crown Point492
We appreciate you sharing your experience with us. We're so glad to hear that our staff was helpful and knowledgeable, and that you made a great purchase.
Thank you for your positive feedback! – Lauryn at Customer Care 💜
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