Managed to get 4 different discounts saving a fair amount of money. Assistant in the shop was helpful and knowledgeable without pressured selling. Delivery was on time and assembly was quick.
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Plats
Byt platsUnit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE Morecambe, Lancashire, GB
•Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Lancaster Bensons for beds was a really warm and informative visit. We were taken care of by their manager Carl, he knew every little detail and understood our comfort really well. He was professional... Se mer
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Sales manager Mo helped massively with choosing the right mattress as were unsure what we actually needed/wanted. He wasn't pushy at all, gave us plenty of time to think about it and kept us inform... Se mer
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We were left to browse the store, after being asked initially if we needed any help. The staff were discretely just to hand if we had needed any advice. Once we had made our decisions, we were offer... Se mer
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Företagsinformation
Om Bensons For Beds - Lancaster122
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE, Morecambe, Lancashire, Storbritannien
- 1524389334
4,9
Utmärkt
326 omdömen
Ber kunder att lämna omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Amazing service
Amazing service! The Manager at the Lancaster store was so helpful in helping making a choice of which mattress. Showing us different types and price ranges. Settled on a fabulous mattress in the 25% offer. Thank you
7 oktober 2025
Svar från Bensons For Beds - Lancaster122
We're happy to hear that you had such a positive experience at our Lancaster store. It's great to know the manager was helpful in guiding you to the perfect mattress during the sale. Thank you for your feedback, Megan at Customer Care🙌
Mo was very knowledgeable & helpful
6 oktober 2025
Svar från Bensons For Beds - Lancaster122
Thank you for your feedback! We’re glad Mo was knowledgeable and helpful.
Thank you,
Megan at Customer Care
Amazing customer Service
Tara was so friendly and helpful. She didn't push us at all just listened to our needs and advised based on that. Nothing was too much trouble. We would definitely recommend!
29 september 2025
Svar från Bensons For Beds - Lancaster122
We're happy to hear that our team member was so helpful and attentive to your needs. We appreciate your recommendation and are glad you enjoyed your experience with us!
Thank you,
Lauryn at Customer Care
Svar från Bensons For Beds - Lancaster122
We appreciate you letting us know our store staff was helpful and provided excellent service and advice. We're so glad you had a positive experience!
Thank you,
Megan at Customer Care
Sales assistant Debra was very helpful …
Sales assistant Debra was very helpful and provided us with different options so that we were able to make the right choice in decision making in a mattress that is what we need.
17 september 2025
Svar från Bensons For Beds - Lancaster122
We're happy to hear that the sales assistant was helpful and provided you with suitable options. We appreciate you taking the time to share your positive experience.
Thank you,
Lauryn at Customer Care.
I was kept informed all the way through…
I was kept informed all the way through the transaction and delivery.
16 september 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Lancaster122
We're happy to hear that you were kept informed about your transaction and delivery. Thank you for sharing your positive experience with us.
Thank you,
Lauryn at Customer Care.
Svar från Bensons For Beds - Lancaster122
Thank you for your kind words! We're so glad our staff was able to provide helpful service and that our delivery met your expectations. We appreciate your support!
Helpful staff that don't pester you.
The staff didn't harass us, we was told to look at our leisure and if we needed assistance to reach out to one of them. When we decided what we wanted to buy, we dealt with Mo the manager. He was very helpful and polite, making our experience a pleasant one.
6 september 2025
Svar från Bensons For Beds - Lancaster122
We're happy to hear that you had a pleasant experience. It's great to know that our team was helpful and polite while assisting you with your purchase. Thank you for sharing your positive feedback!
Take care,
Megan at Customer Care
Really helpful Manager at Lancaster#
Really helpful Manager at Morecambe Branch called Mo.
He couldn't have been more helpful, patient and caring.
A joy to speak with.
Excellent Service
14 augusti 2025
Svar från Bensons For Beds - Lancaster122
We're so happy to hear about the excellent support you received at our Morecambe branch. It's great to know that our team made your experience so positive. Thank you, Megan at Customer Care
I called the Morecambe store today to…
I called the Morecambe store today to ask a question about the screws that attach a headboard to the divan base.
I rang a couple of time but no answer.
A few minutes later a polite young man called Sid called me back and apologised he had been unable to answer as he was on his own.
He said how can I help you?
I explained that we had purchased all our beds from Bensons over the years but we had misplaced the 4 x screws that secure it.
I was going to purchase these on line and wanted to check if they were M8 threads as standard.
He said yes they are but he said don’t purchase any we have a lot of spares here which you can have.
I have to say that generally the customer experience is really going down hill in retail with most of the large companies more interested in pointing out where you are wrong instead of trying to make the experience better for the customer.
All I will say here is “Well done Sid” you made my experience with Bensons for Beds positive. I hope other retailers would follow suit.
We will return to Bensons not just for the purchase of new beds but also because of the customer experience you gave me today.
Thank you.
5 september 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Lancaster122
We appreciate you sharing your experience with us. We're happy to hear that a team member was able to help you with the screws for your headboard. It's great to know that the service you received made your experience positive, and we'll be sure to share your kind words. Thank you for your feedback, and we look forward to seeing you again, Megan at Customer Care
Very helpful and knowledgeable…
Very helpful and knowledgeable personnel. We were able to try out many different options in the store.
30 augusti 2025
Svar från Bensons For Beds - Lancaster122
We appreciate you sharing your experience. We are happy to hear that our personnel were helpful and knowledgeable, and that you were able to try many options!
Thank you so much for your kind words,
Megan at Customer Care
shout out to Mo our overall experience…
shout out to Mo our overall experience was great and his service was on point, didn’t feel pressurised at all however he let us know he’s there when we needed it.
2 september 2025
Omdöme utan inbjudan
Svar från Bensons For Beds - Lancaster122
We appreciate you sharing your positive experience! We are so glad to hear that our team member provided excellent service without pressure and was available when needed.
Take care,
Megan at Customer Care
Svar från Bensons For Beds - Lancaster122
We're glad the person you spoke with was so helpful and knowledgeable! We appreciate your positive feedback very much.
Take care,
Megan at Customer Care
Excellent service from Mo
Excellent service from Mo
Couldn't help us enough
Very informative
30 augusti 2025
Svar från Bensons For Beds - Lancaster122
We appreciate you taking the time to share your feedback. We are happy to hear that our service was helpful and informative for you.
Take care,
Megan at Customer Care
Mo from Lancaster
Sales manager Mo helped massively with choosing the right mattress as were unsure what we actually needed/wanted.
He wasn't pushy at all, gave us plenty of time to think about it and kept us informed of the most recent offers.
He explained everything about the mattress we wanted as he had recently visited the makers factory and had the pictures on his phone so he could explain the production process from start to finish.
Mo,s service was excellent.
28 augusti 2025
Svar från Bensons For Beds - Lancaster122
We're happy to hear that our sales team helped you choose the right mattress and kept you informed of offers. We appreciate that their detailed explanation of the production process enhanced your experience. Thank you for your excellent feedback, Megan at Customer Care
Good experience
Good experience. Sales assistant and manager were very helpful.
Thank you.
27 augusti 2025
Svar från Bensons For Beds - Lancaster122
We appreciate your positive feedback! We are happy to hear that our sales assistant and manager were helpful to you. Thank you for your support, Megan at Customer Care
Excellent customer advisor
Large range of beds to suit all requirements. Paul did not pressurise us at all and was patient and helpful in guiding us to choose the mattress which we hope will be the right one for the both of us.
24 augusti 2025
Svar från Bensons For Beds - Lancaster122
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our selection of beds and our attentive staff. We hope that you enjoy your new mattress and please don't hesitate to reach out if you need anything else. Happy sleeping! 😴
Well done Mo
Shopped in Lancaster where the Manager Mo had been left in the lurch by his staff and was on his own. He dealt with 3 customers in exemplary fashion keeping those of us waiting in the loop. When it came to the sale he was knowledgeable and helpful and I made a purchase as did the previous 2 customers. Well done Mo!
23 augusti 2025
Svar från Bensons For Beds - Lancaster122
Thank you for your kind words about our manager Mo! We are lucky to have such a dedicated and capable team member. We are glad to hear that he provided excellent service, even while managing on his own. We appreciate your business and hope to see you again soon!
Very helpful staff member
Very helpful staff member made our visit and subsequent purchase easy and a pleasure
16 augusti 2025
Svar från Bensons For Beds - Lancaster122
We appreciate your kind words Lynda! We are happy to hear that our team made your visit and purchase easy and a pleasure. Thanks for your support, Megan at Customer Care
Helpful staff and good knowlege.
11 augusti 2025
Svar från Bensons For Beds - Lancaster122
We appreciate your feedback and are glad our staff was helpful and knowledgeable. Thank you for your support, Megan at Customer Care
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