Very relaxed with no pressure to buy and able to walk round freely. Staff gave us helpful advice when we enquired and this enabled us to make a purchase of our choosing.
Plats
Byt platsUnit 6b Keighley Retail Park, Hardings Road, BD21 3NJ Keighley, West Yorkshire, GB
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Det här tycker kunderna
I needed a sofa bed. Everything that IKEA had was too big for my second bedroom. My partner suggested Bensons so we looked at their website. They had exactly what I needed. We visited the Keighley... Se mer
Ruby, a very knowledgeable and helpful young woman. She answered all our questions professionally and helped us make our final decision. A definite asset to your sales team. Good choice of beds to ch... Se mer
Företaget har svarat
Experience in the shop could not have been better! However, delivery date was moved twice, once for lack of availability and the second because they had left part of the order in Scotland! Purchased... Se mer
Företaget har svarat
Företagsinformation
Om Bensons For Beds - Keighley233
Skrivet av företaget
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Kontaktuppgifter
Unit 6b Keighley Retail Park, Hardings Road, BD21 3NJ, Keighley, West Yorkshire, Storbritannien
- 1535663079
4,8
Utmärkt
270 omdömen
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Good service but surprised that…
Good service but surprised that delivery charge was not on original quote
24 mars 2026
Svar från Bensons For Beds - Keighley233
Thank you for your feedback Carol! We’re glad the service was good, and we appreciate you highlighting the delivery charge — we’ll make sure this is clearer in future. Thank you again for choosing us,
Megan at Customer Care🌟
Bensons for Beds
Experience in the shop could not have been better!
However, delivery date was moved twice, once for lack of availability and the second because they had left part of the order in Scotland! Purchased early January, delivery middle March!
The delivery team were polite and efficient, but after they left i found s large mark on the landing wall. This will paint out but I wish they had told me about it. The product is , however, very good.
19 mars 2026
Svar från Bensons For Beds - Keighley233
Thank you for your detailed feedback! We’re delighted to hear your in‑store experience was excellent. We’re very sorry, however, for the delays to your delivery — and for the mix‑up with part of your order. That certainly isn’t the smooth process we aim for.
We’re glad the delivery team were polite and efficient, though we apologise for the mark left on your wall and that it wasn’t mentioned at the time.
It’s great to know you’re pleased with the product itself, and we truly appreciate your patience and honesty — it helps us improve,
Megan at Customer Care
Iby greeted us with a smile
Iby greeted us with a smile. He was courteous, well informed on his product knowledge and very patient with us as we made our choice of mattress.
An excellent ambassador for your company.
21 mars 2026
Svar från Bensons For Beds - Keighley233
Thanks for the lovely review Mr Hutchinson! So glad Iby greeted you with a smile and guided you so patiently. Enjoy your new mattress,
Megan at Customer Care
Svar från Bensons For Beds - Keighley233
Thank you for your review Rachel! So glad to hear you had great service and communication — and even happier the delivery went so smoothly
Thank you for choosing us,
Megan at Customer Care🚚✨
First Class service from Bensons For Beds, Keighley Store.
From first stepping into the Keighley store and being greeted by Malika, we were sold on the fact we had chosen Bensons for Beds. We explained that both myself and my hubbie had back problems and required a suitable . What Malika didn't know about all the beds in the store you could write on a stamp. She was an absolute pleasure to discuss all the attributes of each bed with and the one she chose for us was absolutely the right decision for us. She is undoubtedly a credit to Bensons for Beds and even the fact she only works Friday, Saturday & Sunday is amazing as she is so knowledgeable. As I was with my daughter on the day I returned the next day with my husband so he could try the bed for himself. We were both sold on it and, once again, greeted welcomingly by Bibi, the Store Manager who was equally delightful to deal with. On both occasions we were not hassled or pushed at all, just guided with expert opinions.
Credit goes to both of them for fantastic Customer Service and we would not hesitate to recommend Bensons For Beds at Keighley. You will not be disappointed.
We not only purchased the most expensive mattress in the store, my hubbie also added a pillow to the order and after sleeping on the mattress for 2 nights haven't slept so well in a long time.
The delivery was in 4 days, brilliant, and the two delivery men, Nick and Steven were equally delightful and professional, bringing the mattress into our ground floor flat and taking the packaging from the mattress and taking that away, they also placed the mattress onto our bed base and gave advice to just let it settle for a while before dressing it. I offered them a cup of tea or coffee but they declined as they had more deliveries to make.
A truly great service all round.
Thank You Bensons For Beds and Well Done.
Regards
The Splains, Ilkley.
8 mars 2026
Svar från Bensons For Beds - Keighley233
Thank you so much for taking the time to share such a wonderful and detailed review. We’re truly delighted to hear that your experience at our Keighley store was so positive from the very first moment you stepped through the door.
From guidance and expertise in store, to fast delivery and a smooth setup at home — we’re thrilled everything came together so well for you. Thank you again for your kind words and for recommending Bensons for Beds Keighley. We wish you many nights of comfortable, restorative sleep
Megan at Customer Care💜
Good service
There was plenty of communication prior to delivery and on the day they arrived on time and were very efficient and helpful.
1 mars 2026
Svar från Bensons For Beds - Keighley233
Adrianb,
We appreciate you taking the time to leave us a review! We're so happy to hear that you received plenty of communication and that our team was efficient and helpful.
Team Bensons
Bedding box.
Very helpful, didn't try to push anything else, our order was dealt with very quickly.
27 februari 2026
Svar från Bensons For Beds - Keighley233
Guest,
We appreciate your positive feedback! We're so happy to hear that you found our team helpful and that your order was dealt with quickly, without pressure.
Team Bensons
Very happy with our bed!
The staff at Bensons were very knowledgeable and didn't push us into buying the wrong bed. They made sure that the bed we chose was the right one for our needs and l would recommend them to anyone. The two guys who came to assemble the bed were very careful not to damage anything and performed it very professionally,especially Haris Ahmed.
13 februari 2026
Svar från Bensons For Beds - Keighley233
Sean Hagyard,
We appreciate your positive feedback! It's great to hear that our staff's knowledge ensured you found the perfect bed for your needs. We're also pleased the assembly team, especially one member, were careful and professional. Thank you for recommending us!
Team Bensons
Excellent service
Arrived on time
Placed the items in the designated room. Courteous Excellent service
21 februari 2026
Svar från Bensons For Beds - Keighley233
Anthony Atwell,
We're happy to hear that our team provided excellent and courteous service and delivered your items on time to the correct room. Thank you for your feedback.
Team Bensons
Excellent customer service
Excellent customer service, great communication with the buyer.
Highly recommended.
26 februari 2026
Omdöme utan inbjudan
Svar från Bensons For Beds - Keighley233
Mr Ostrowski,
We appreciate your recommendation and are so pleased to hear you received excellent customer service and great communication.
Team Bensons
Svar från Bensons For Beds - Keighley233
We're happy to hear that you had a great experience with our service and product. Thank you for your positive feedback!
Stewart - Team Bensons
Approached by staff and discussed…
Approached by staff and discussed requirements. Then given time to explore and try beds. Questions answered and information clear.
15 februari 2026
Svar från Bensons For Beds - Keighley233
We're happy to hear that our staff met your needs and provided clear information while you explored our beds. Thank you for your positive feedback!
Great showroom service without being…
Great showroom service without being pushy. Delivery service was excellent.
15 februari 2026
Svar från Bensons For Beds - Keighley233
We appreciate your positive feedback! We're happy to hear that you received great showroom and delivery service without feeling pressured.
Stewart - Bensons Team
Not a lot to say great service from the…
Not a lot to say great service from the first time we walked into the store up to and including the delivery personnel well done to all concerned
29 januari 2026
Svar från Bensons For Beds - Keighley233
We appreciate you sharing your experience! We're happy to hear that you received great service from our store through to the delivery. Thank you!
Service was really good and staff…
Service was really good and staff helped us to choose the exact mattress we’re looking for
11 februari 2026
Svar från Bensons For Beds - Keighley233
We're so happy to hear that our staff provided really good service and helped you choose the exact mattress you were looking for!
Chris and James were brilliant
Chris and James who made the delivery did a stellar job, called when they were delayed, wrapped their shoes with overshoes and placed the mattress on my son’s bed. They were friendly with brilliant customer service.
7 februari 2026
Svar från Bensons For Beds - Keighley233
We're happy to hear that the delivery team did such a stellar job! It's great that they called about the delay and were so careful and friendly while placing the mattress. Thanks for your review.
Excellent
Chris and James kept me updated with everything. Provided excellent service.
5 februari 2026
Svar från Bensons For Beds - Keighley233
We appreciate you sharing your feedback with us. We are so glad to hear you received excellent service and were kept updated.
Very helpful.
21 januari 2026
Svar från Bensons For Beds - Keighley233
Thank you for your positive feedback!
Really helpful and friendly staff would…
Really helpful and friendly staff would highly recommend buying from Bensons
6 januari 2026
Svar från Bensons For Beds - Keighley233
We're happy to hear that our helpful and friendly staff made your buying experience a positive one. Thank you for your positive review – Lauryn at Customer Care 💜
Svar från Bensons For Beds - Keighley233
Thank you for your feedback! We’re thrilled to hear you had an excellent experience with our salesperson.
Come back and visit us anytime!
Megan at Customer Care
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